In an environment of rapid business development and great competition, it is necessary to always stay afloat, using various resources and the latest technologies. Everyone is looking for tools that help to effectively scale, attract new customers, save costs, and delegate most of the company’s tasks. For this, corporations and local services use CRM systems, AI-driven automation, cloud services, and outsourcing, including onshore, offshore, and nearshore outsourcing companies.
So, what is behind the concept of outsourcing, and how is it classified? You will probably be interested in seeing why this concept is gaining so much popularity.
What Is Outsourcing?
Outsourcing is the delegation of certain processes and tasks of a company to external agencies or third parties. In this way, you allow your team to focus on what is really important: product development, marketing, customer communication, etc. The company focuses on core business processes, reduces resource use, and uses the experience of experts in a particular industry.
Outsourcing is actively used in modern business companies. By transferring a list of responsibilities, companies develop and scale. It is used in a wide variety of areas: IT, marketing, production, finance, etc. For outsourcing to work well, you need to take into account several basic principles:
- A quality agreement — the contract prescribes the main conditions and scope of work.
- Time frame — usually, the term of cooperation is at least a year.
- Transfer of secondary functions — the main processes remain within the company, and auxiliary ones are transferred to the outsourcer.
- Delegation of some business processes — for instance, marketing campaigns, recruitment, etc.
Classification of Outsourcing by Function
Business Process Outsourcing (BPO)
This is the most common type of outsourcing. It is used to delegate simple business processes to external experts. Companies use BPO to transfer customer support, human resources management, accounting, etc. While experts are engaged in these functions, companies can do what they do best.
The most common industries where this type of outsourcing is used:
- customer service;
- human resources;
- finance;
- supply chain management.
Information Technology Outsourcing (ITO)
This kind of outsourcing includes hiring external experts to perform IT tasks. Many companies outsource software development to third parties, a practice that is quite common. They also delegate customer support, cybersecurity, and even IT infrastructure management. Executing IT processes, companies like N-iX enable corporations to focus on important business goals while receiving qualified IT services without the need to maintain an in-house team.
What industries use IT outsourcing:
- systems security;
- interface development and support;
- technical support;
- managed IT services;
- cloud services.
Knowledge Process Outsourcing (KPO)
KPO involves outsourcing tasks that require a high level of knowledge, analytical skills, and expertise. For example, companies hire experts in legal, financial research, and data analytics. By trusting professionals, you can be sure of quality work and do things that are beyond the capabilities of internal employees.
KPO is most often used in the following industries:
- finance and investments;
- medicine and pharmaceuticals;
- marketing research;
- legal services;
- Information Technology.
Outsourcing of Production
This is when a company contracts out the manufacturing of a particular product or specific components to a third-party enterprise. This enables the company to speed up production, make use of new technologies, reduce costs, and focus on marketing and sales.
Outsourcing of production is common in the following industries:
- automotive industry;
- food industry;
- textile industry.
Multi-Source Outsourcing
This is the practice of a corporation using several types of outsourcing, assigning a project or its stages to different third-party contractors. This approach often delivers the best results in each area and reduces the risk if one of the contractors fails to complete the work. However, multi-sourcing requires a careful approach to organising all stages and processes of the business.
How to Separately Outsource by the Location of Partners
Onshore Outsourcing
This type involves partners within the country where your company operates. Onshore outsourcing thus ensures easy communication and understanding of your business processes. It has a number of pros and cons.
Pros:
- Legal security. You can take advantage of the strong law of protection within the same country.
- Absence of cultural barriers. A common language and cultural values lead to a better understanding of your business processes.
- Easier cooperation. You don’t need to travel far to discuss the terms of cooperation.
Cons:
- Limited choice of specialists. When involving partners from your own country, the problem arises because there are fewer experts in a particular field.
- Higher costs. Compared to other types of outsourcing, this type will cost more.
Nearshore Outsourcing
Nearshore outsourcing is the delegation of business processes to neighbouring or geographically close countries. This type of outsourcing is gaining increasing popularity due to the minimal difference in time zones and convenient communication. In this regard, new nearshore outsourcing firms are emerging. If you decide to involve one of these partners, I advise you to read the N-iX article. It shows the top 25 nearshore outsourcing companies in the world. Just like onshore outsourcing, nearshore outsourcing has its advantages and disadvantages.
Pros:
- Cultural compatibility. Usually, neighbouring countries have similar cultural values — this facilitates cooperation.
- Saving money. This type of outsourcing requires significantly less cost than onshore outsourcing.
- Effective cooperation. Due to the lack of a large difference in time zones, communication takes place in real time and ensures a high-quality discussion of the necessary issues.
Cons:
- Communication barriers. Nearshore outsourcing can create legal or communication barriers, so you should carefully study the contract before cooperation.
- Higher costs than with offshore outsourcing. Usually, closer countries incur higher costs and vice versa.
Offshore Outsourcing
Offshore outsourcing is the transfer of business processes beyond the borders of your country. It is usually chosen to save costs, and when there is a shortage of qualified workers in a certain industry in your country or a neighbouring country. Just like onshore and nearshore, offshore outsourcing has its pros and cons.
Pros:
- Significant cost savings. Compared to other types, offshore outsourcing requires lower costs.
- Access to many specialists. Using this type of outsourcing, the company will definitely find an expert in any field.
- 24/7 productivity. Due to the time difference, an uninterrupted work process is ensured.
Cons:
- Data protection problem. There may be risks of losing the database, so it is necessary to provide reliable protection measures.
- Language and cultural differences. Due to differences in culture and language, there may be difficulties in communication and the efficiency of business processes.
- Long distance and time differences. This will become a problem in communication and quick decision-making.
Final Thoughts
Outsourcing is an effective tool for delegating business processes to reliable and qualified partners. By choosing a cooperation format that suits you, you will gain several advantages: reduced costs, access to a wide pool of specialists, the latest technologies, and the ability to focus on key development functions.
Having become acquainted with the major types of outsourcing, you probably have a question: which one will suit you? Each type has its advantages and disadvantages; however, the golden mean among them is nearshore outsourcing, which combines cost-effectiveness, convenient communication, and quality. With its growing popularity, the market is seeing an increasing number of nearshore outsourcing providers — partners who know their craft and lead businesses to the best results.
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