I write about fintech and fintech banking apps a lot, so I sometimes get asked what I think about these companies and how safe they are, especially given some of the negative news that’s happened with some of them in the past year.
As a bit of background, most of the fintech banks you see out there (sometimes called “neobanks) aren’t actually banks. Rather, they’re technology apps that partner with licensed banks to hold your funds. These funds are held in custodial accounts, which are financial accounts set up for the benefit of a beneficiary (in this case, the customer).
At the outset, it’s important to note that having your funds held in a custodial account isn’t inherently unsafe. So long as there is proper record keeping, the funds held in custodial accounts have the same protections as any regular, FDIC-insured bank account. Issues can arise, however, when there’s improper record keeping or other issues with the intermediaries that most of these fintech companies work with.
The big example came this past year when customers of fintech apps Yotta and Juno found themselves unable to withdraw their funds from these apps. This is going to probably be an oversimplification of what happened, but the gist is that a company called Synapse declared bankruptcy. Synapse acted as the intermediary between Yotta/Juno and the FDIC-insured banks that held the funds, but because Synapse didn’t do proper recordkeeping and doesn’t have the ability to reconcile the funds due to their bankruptcy, the partner banks that hold the funds have no way of differentiating the funds that are in these custodial accounts. In other words, the money is still in these FDIC-insured banks, but there appears to be no way for the bank to figure out whose funds belong to whom.
This Synapse bankruptcy has led to Yotta and Juno customers getting their funds frozen, leading to people being unable to access their funds. To date, there are still millions of dollars in funds unaccounted for, with no clear timeline for when or if customers will get access to their money. As you can expect, lawsuits have been filed, but even with all the news and legal action, it may be years before customers are made whole, if ever.
FDIC insurance is supposed to protect consumers from financial issues like this, but what happened here with these fintech apps is something that FDIC insurance wasn’t made to address. So given this, it’s worth asking whether it’s safe to even use these fintech banking apps. My general thought is this – with established fintech companies, I’m fairly confident that my funds will remain secure and accessible. That being said, there are legitimate concerns with these fintech companies, so this is what I do on my end.
I’m Still Using Some Fintech Apps, But I’m Aware Of The Potential Risks
Interestingly enough, when looking at my money system, it turns out that most of my money is held in traditional banking products, rather than with fintech apps.
Here’s a look at what I use for all of my main financial accounts:
- Checking Account: Ally
- Short-Term and Medium-Term Savings: Ally, Marcus by Goldman Sachs, Discover
- Investments: Vanguard, Fidelity, Minnesota Deferred Compensation Plan, M1 Finance
- Emergency Funds: Raisin, DCU, H-E-B Debit
- Business Checking: Found, Novo
Banks like Ally, Marcus by Goldman Sachs, and Discover are traditional banking products, with the main difference being they’re entirely online. This is fine for me, as I never need to go into a physical bank branch. If I ever do need to go into a physical bank branch, I can usually do so since I typically will have a brick-and-mortar bank account open, since I’m usually opening new accounts for bank bonuses (see The Ultimate Guide to Bank Account Bonuses).
Meanwhile, the fintech banking apps I use include Raisin, Found, and Novo. M1 Finance is also a fintech investment app, but it’s an SEC-registered broker-dealer, so I have zero concerns about the investments I hold there.
Found and Novo are both fintechs that provide business checking accounts. They make it clear on their websites that they are not banks.
- Found states the following in their fine-print: “Found is a financial technology company, not a bank. Banking services are provided by Piermont Bank, Member FDIC. The funds in your account are FDIC-insured up to $250,000 per depositor for each account ownership category
- Novo states the following in their fine-print: “Novo Platform Inc. (“Novo”) is a fintech, not a bank. Banking services provided by Middlesex Federal Savings, F.A., Member FDIC.”
Just from that language, you can see there must be some more risk as compared to using a traditional bank. My rationale for being okay with that risk is two-fold. First, both Found and Novo partner with a single bank for their bank accounts, and they make it clear throughout their websites that your funds are FDIC-insured. My hope is that this clear relationship between these companies and their sponsor banks will mean that the funds are accurately accounted for.
The second, more important reason I use these accounts is that I find the traditional business checking products to be so poor that I think it’s worth the added risk of using a fintech banking product here. I’ve found that most of the traditional business checking account options are horrible, especially for gig workers and small businesses. My main issues with most of these traditional business checking accounts are that they typically require a minimum balance, or worse yet, they nickel and dime you by charging fees for everything. Many of these products also have terrible online interfaces. Given this, I’m willing to opt for what I think are better products.
I’ve also gone through one of these fintech checking accounts shutting down. Years ago, I used a fintech called Azlo, which I used as my primary business checking account for this blog. The app was shut down in 2021 and I was able to move all my funds to Novo without any issues.
As for Raisin, I’m okay using it for my emergency fund because of the good rates I’m getting. Raisin is also well established in Europe, which tends to have strong banking regulations and makes me feel more comfortable that they are doing things correctly here. And finally, on their website, Raisin makes it clear that any funds in the Raisin platform are held in custodial accounts (“When a customer makes a deposit through the Raisin platform into a savings product offered by a given financial institution, the funds move from the customer’s external bank account (also referred to as their reference account) to a custodial account held by one of Raisin’s partner custodial banks at the financial institution offering the savings product.”), but more importantly, they say that your funds are linked to your ID and differentiated from other funds (Raisin says this on their website: “Your money is linked to your unique Raisin ID at all times, ensuring that your savings are always differentiated from other customers’ funds.”).
This is important, as differentiating your funds with proper record keeping ensures that your custodial accounts are FDIC-insured and that pass-through insurance applies. So, given that Raisin seemingly makes it clear that they do this, I’m a bit more comfortable with keeping significant funds in Raisin.
If You Want To Be Safe, Stick To Traditional Banks
I’ve laid out my position on some of these fintech apps and why I use them, and while I’m comfortable with my funds being in these fintech apps, I know that not everyone is going to have that same comfort level.
If you’re concerned about these fintech apps (which is very fair), my advice is to stick with traditional banking products. That being said, I wouldn’t use traditional brick-and-mortar banks because I find most of them have terrible banking products.
Instead, I’d recommend online-only banks like Ally. Remember that traditional banking products do not need to have physical locations. Online banks like Ally or SoFi are bank holding companies and are covered by the same FDIC insurance as any brick-and-mortar bank.
When it comes to checking and savings accounts, I always recommend Ally. I think they are the best overall bank account, and they offer good rates on their high-yield savings account. For banking stuff, you could do everything with just Ally and you’d be fine and could take comfort in knowing all your money is secure.
Final Thoughts
In general, I think most established fintech companies are probably fine, but I cannot say for certain that there is zero risk with using them.
Certain fintech products make sense to me (mainly the business checking fintech products and Raisin). That being said, I don’t think it’s necessary to use any of these if you aren’t comfortable with them. For savings accounts, there are plenty out there that offer good rates without a ton of hassle. High-yield savings accounts from banks like Ally, Discover, or Marcus by Goldman Sachs are the ones I usually recommend, but there are more niche options as well that offer higher interest rates.
For business checking accounts, American Express seems to have one that I think is pretty good. It has no fees or minimum balance requirements, which means it meets the no-fee and no minimum balance requirement that I have when it comes to any bank account. And since American Express is a bank holding company, your funds are fully insured with no risk of any kind.
The main thing is to understand what you are doing and do what you are comfortable with. I’m primarily using traditional banks, but I do have a few fintech companies that I use for various reasons. It’s what I’m comfortable with, but works for me might not be what works for you.
I have my main checking and savings in sofi and have been very pleased with their app. They are also a bank like Ally, so I feel my money is secure. I also use capital one checking and savings for my reselling side hustle.
Glad that works out for you. I use Discover savings account for my rental income, so the rent I collect and all the expenses I pay for the rental come out of that account.
Wow I hadn’t heard about Yotta. I had up to 15k in my account at one point and slowly withdrew it all in 2022/2023 due to hardship/re-prioritization. Thank goodness, I would be freaked if my funds were frozen!
I am pleased to say that I never recommended Yotta because it sounded totally scammy (it has a weird sweepstakes component of it that I didn’t understand). They reached out to a lot of bloggers asking people to promote them, but I didn’t like what it sounded like.