If you order with DoorDash regularly, at some point, you’ll run into the dreaded DoorDash missing items situation. This is when you place an order, have it delivered to you, then find that something is missing from your order. Sometimes, it might be a small thing – maybe a drink is missing. Other times, it could be a major item – an entire entree, for example.
When this happens and you find yourself missing items from your order, you can report it to DoorDash and get a refund or credit for the missing items. (see also, No One is Picking Up My DoorDash Order – Why This Happens And What You Can Do).
In this post, we’ll look at how to report DoorDash missing items, what you shouldn’t do when you find an item is missing, and some tips and strategies to avoid missing items in the first place.
How To Report DoorDash Missing Items
If you find that you’re missing an item in your DoorDash order, you should immediately report that it’s missing. The process to report a missing item is straightforward.
- Go to the order in your DoorDash app.
- Tap the “Help” button in the top right corner.
- Under “Order Issues,” select “Missing Items.” If your order wasn’t made correctly, select “Items Made Incorrectly.”
- After you’ve selected your issue, follow the prompts on the screen.
If you’ve followed all of the above steps, you’ll reach a resolution. DoorDash will either issue you a refund or give you a credit for your missing items. This usually happens immediately or within a few hours at most.
If you still have issues, contact DoorDash support and they’ll be able to give you further assistance. For additional information, you can check out the DoorDash directions on how to report missing items.
What You Should Not Do About DoorDash Missing Items
When you’re missing items in your DoorDash order, it can be tempting to be mad at DoorDash – and your Dasher specifically. While sometimes it can be the Dasher’s fault, often, it’s not their fault.
So the first thing is don’t immediately take your frustrations out on your Dasher. Most restaurants seal items in a bag before handing the order to the delivery person, so even if something is missing, your delivery person has no way to confirm that everything is in there.
The main exception are drinks, which attentive Dashers should recognize are missing. I rarely forget delivering drinks because I check the order before I pick it up. But when I place orders on DoorDash, I get a lot of situations where the Dasher simply forgot to check the order for drinks and the restaurant didn’t hand the drink to the Dasher.
The second thing you shouldn’t do is contact your Dasher after the order is delivered. The fact is, once your order is delivered, your Dasher can’t do much about it. Instead, contact DoorDash with your issues.
Finally, don’t contact the restaurant either. Again, your issue shouldn’t be with the restaurant or with the Dasher. You placed your order with DoorDash, so they are the ones that can handle the issue.
In short, when you have an issue with missing items, don’t contact your delivery person or the restaurant. Contact DoorDash instead. You’ll get a refund for the missing items, so it won’t be a big deal.
How To Avoid DoorDash Missing Items
There are a few things you can do to minimize missing items. The first thing is to avoid asking for extra items in the notes section of your delivery. Some customers will do this, but Dashers don’t see the order notes until after they’ve picked up the order. If you ask for extra food or sauce or something else in those notes, you likely won’t get them – and it’s going to be your fault, not the restaurant or Dasher’s fault.
Second, consider not ordering drinks. In my experience, drinks are the most commonly missed item because they’re usually added to the order by the restaurant at the very end. This makes it easy for the restaurant to forget to hand the drink to the Dasher. Then, many Dashers don’t pay attention to the items in the order, so they forget to ask for the drink too.
If you stick to main menu items and avoid asking for additional items, you’ll have a better shot of getting all of your items delivered.
It can be frustrating when you place a DoorDash order and find you are missing items. Fortunately, DoorDash makes it easy to get a refund.
It’s a minor inconvenience for sure, but don’t let it ruin your experience.
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