If you order food using Uber Eats, you’ll inevitably run into a situation where Uber Eats delivered to the wrong address. It’s frustrating when this happens, but if it does, there are things you can do to make things right.
In this post, we’ll look at how to deal with an Uber Eats order delivered to the wrong address, what you should and shouldn’t do about it, and discuss some tips and tricks to avoid your Uber Eats order getting delivered to the wrong address in the first place.
Reporting When Your Uber Eats Order Is Delivered To The Wrong Address
To start, if your Uber Eats order is delivered to the wrong address, you need to report it to Uber Eats immediately. Reporting your Uber Eats order is easy. To do so, you’ll need to do the following:
- Find your order in your Uber Eats app. To do that, click on “Account” at the bottom of your Uber Eats app, then click the section for “Orders.”
- Next, you’ll select “Help.” This option should be at the top right corner.
- From there, you’ll have a list of options. Select “My Order Never Arrived.” If you have other issues, select the option that corresponds with your issues instead.
- After you’ve selected your issue, you should be able to chat with support to explain your issue.
Once you go through the above steps, Uber Eats should issue you a refund for your order (it’ll likely take a few days for your payment to be refunded though).
If you still have issues that haven’t been addressed, contact Uber Eats support and they should be able to give you further assistance. For additional information, you can also check out the directions from Uber Eats on how to report missing orders.
Other Things You Can Do If Uber Eats Delivered To The Wrong Address
Depending on how fast you notice that your Uber Eats order was delivered to the wrong address, you may be able to address the issue on your own.
For example, if you notice that your order is missing soon after it said it was delivered, you can quickly contact your Uber Eats driver and let them know that you don’t see your order. Most of the time, it was a mistake and the driver may have left it at the wrong door. I’ve done this before where I’ve left the order at the wrong house by accident (it’s usually that I mixed up the address number). If the customer contacts me immediately, I can quickly grab the order and bring it to the correct address.
What about if your Uber Eats driver isn’t nearby anymore and can’t find your order and deliver it to you? If this is the case, I’d still consider the fact that my order might be at a nearby address. If you received a photo, you might be able to tell which house or door it was left in front of. Most of the time, this is going to be what happened – your driver mixed up the address number or put it at a nearby address. If you know where it was left, you can walk over and pick up your order without having to deal with Uber support.
Unfortunately, if your Uber Eats driver isn’t close enough to grab the order and bring it to the correct address, or if you can’t figure out which house the order was placed in front of, you’ll need to just report the order as missing and get a refund.
How To Avoid Your Uber Eats Order Being Delivered To The Wrong Address
There’s not a lot you can do to avoid your Uber Eats order being delivered to the wrong address. But there are things you can do to make it less likely to happen.
The best thing you can do is make sure your address is clearly marked. For example, if you’re ordering at night, make sure your front door lights are turned on. Having house numbers that are easily visible will help a lot for anyone looking for your place.
If you have a confusing address, I also recommend putting notes in your Uber Eats app with step-by-step directions to your house. You could also send a message to your driver in the Uber Eats app with directions on how to find your house. All of these things will reduce the chances your order gets delivered to the wrong address.
It can be frustrating when your Uber Eats order is delivered to the wrong address. Fortunately, Uber Eats makes it easy to get a refund if this happens. Yes, you might be hungry still. But stuff happens. Take a deep breath and remember that it’s not the end of the world.
Linda Brunell says
I received a delivery from Uber eats which I never ordered The address is no where near me. The phone number on the order doesn’t work. I wish you had a way to easily report these errors. I have never used Uber eats and now I don’t think I ever will.
Financial Panther says
Why not just keep the food for yourself?
Every time I used Uber eats something was wrong or I just didn’t get it. I finally deleted the app and I just go pick up my food. If you ask me it’s not worth the time or effort trying to fix the problem.