Are you wondering why is your Uber Eats driver not moving? When you place an order using the Uber Eats app, you can see where your Uber Eats driver is once they’ve accepted your order. Once in a while, you may notice your driver sitting in one spot on the map, seemingly not moving or doing anything. Why is this happening?
In this post, we’ll look at the main reasons why your Uber Eats driver isn’t moving. Here are the main reasons why this could be happening.
Your Uber Eats Driver Is Waiting For A Stacked Order
The most common reason your Uber Eats driver might be in one spot for a while is that they are waiting to pick up another Uber Eats order. To improve efficiency, Uber Eats often stacks multiple orders with one driver. That means your driver may be assigned your order and another order along the way.
Most of the time, when your driver has another Uber Eats order to pick up or deliver, the app won’t show you their exact location and will instead only tell you that your Uber Eats driver is dropping off another order along the way. You won’t be able to see where the driver is until they’ve completed the other Uber Eats order and are on the way to deliver your order.
That being said, drivers can accidentally hit the wrong button and mark that they are on the way with your order before they’ve actually delivered the other stacked order. That’s why you might see an Uber Eats driver sitting in one spot for a while.
Your Uber Eats Driver Is Multi-Apping
Another common reason your Uber Eats driver might not be moving is that they are multi-apping. Multi-apping is the practice of working for multiple delivery apps at the same time. As a driver, you can dramatically improve your earnings by accepting orders from multiple delivery apps (i.e. DoorDash and Grubhub), rather than only relying on Uber Eats.
In an ideal situation, multi-apping doesn’t impact the delivery experience for the customer so long as the restaurants are preparing orders on time and customers are quick to pick up their orders from the driver. Problems can arise when restaurants are busy or slow or when a customer forces a driver to wait for a while.
If your Uber Eats driver isn’t moving, this is likely the situation that’s happening. They’re either waiting for the restaurant to finish an order or they are waiting for a customer to pick up their order from them. So long as it doesn’t take too long, I wouldn’t sweat it too much.
What Your Driver Probably Isn’t Doing
If you read comments online, you’ll see people spouting nonsense about what drivers must be doing when they aren’t moving. Most of the time, these are ridiculous assumptions. Here are things some people think drivers must be doing when they aren’t moving that is probably not happening.
Eating Your Food. While there are reports of Uber Eats drivers eating a customer’s food, the vast majority of drivers do not do this. That isn’t to say it’s not possible, but you have to believe that most people aren’t that low-class to eat your food while they’re delivering it.
Taking A Nap. I’ve seen some people suggest that drivers are taking a nap if they aren’t moving for a while. This is so stupid and is not what’s happening. Is it possible they’re napping? Sure. But it’s highly unlikely.
Doing Something Else Nefarious. Whatever horrible thing you think is happening, your driver likely isn’t doing that. Most likely, they are stuck in traffic. They could also be picking up a stacked order or they are multi-apping. Unless your food arrives extremely late, it’s not anything to get stressed about.
What Should You Do If Your Uber Eats Driver Is Not Moving?
It can be understandable to be upset if you see your Uber Eats driver not moving for a while. If the food arrives very late, then you can be upset. But most of the time, your order is probably still going to arrive in the expected time frame that was given to you.
If your food doesn’t arrive by the latest estimated arrival time in the Uber Eats app, you can contact Uber Eats support in the app and cancel your order for a full refund. Note that when you do this, Uber Eats will offer you a 20% credit of Uber Eats cash if you keep the order instead of canceling it. This is what I usually do whenever an order arrives late. I still get my food and I get a little bit of money too.
If you really want, you can message the driver and ask them what they are doing. But, my advice is not to do this. It’s annoying for the driver and most drivers do not appreciate being questioned by customers or hassled like this. Unless you have some reason to watch the Uber Eats app carefully, I say don’t look at it until you get the notification that your driver has arrived.
There are many reasons why your Uber Eats driver isn’t moving. Most likely, it’s going to be because they’re waiting for another order to be ready – either because they picked up a stacked order or they’re multi-apping (i.e. delivering for multiple apps at the same time()
Either way, so long as you get your order within the expected time window, you shouldn’t have much reason to complain. Order your food and relax, instead of sitting there watching your driver in the app.