Occasionally, when you place an order on Uber Eats, you might find yourself having to provide the Uber Eats driver with a pin. This is a 4-digit PIN that has to be entered by the driver to complete the delivery. So what exactly is the Uber Eats pin? Why do some people have to provide this number to complete the delivery? And what do you need to know if you’re a driver and have to get a pin from your customer?
In this post, we’ll take a closer look at what the Uber Eats pin is all about, how it works, and the things you should know about it if you’re an Uber Eats driver and have to get the pin from a customer.
What Is An Uber Eats Pin?
An Uber Eats pin is a 4-digit number that some customers are required to provide before an order can be marked as delivered. It only applies to customers who ask to have their order handed directly to them. If your order is marked as “leave at door,” then you won’t have to provide a PIN.
The reason for requiring a PIN is clear – it helps to confirm that a customer received their order and prevents false claims that an order was not delivered. I personally think this is a good thing and would love it if they required a pin for every order where the customer asks for their order to be handed to them.
At the moment, however, Uber Eats does not require all customers to provide a PIN when receiving their order. Instead, only some customers seem to get this message. Why some customers are required to give a PIN and some aren’t is unclear.
The most common reason a customer might be required to provide a PIN is if they have a history of reporting missing orders. This makes logical sense, as customers fraudulently reporting missing orders is a problem for both Uber Eats and Uber Eats drivers.
The second potential reason a customer might be required to provide a PIN is if they live in a large apartment building and choose for their order to be handed to them. I’m not exactly sure why this often happens to people that live in apartments but in my experience as an Uber Eats delivery person, when a customer in an apartment asks for their order to be handed to them, it’ll often require a PIN.
However, those two reasons are not the only reasons why a customer might be required to provide a pin. Uber Eats seems to randomly require a PIN at times. I know because I’ve been asked to provide a PIN before and I don’t live in an apartment building and have never marked an order as missing.
How Does The Uber Eats Pin Work?
If you’re a customer and are asked to provide a PIN to your driver, you’ll have to give your 4-digit pin to your driver before they can mark your order as delivered. When your driver arrives, they should ask you for the pin, then enter the pin in their phone before handing you your order.
If you’re wondering what your PIN is, it’s almost always going to be the last four digits of the phone number that you used for your Uber Eats account. This makes it easy to remember, so you don’t have to look at your app to figure out what your PIN is.
On rare occasions, your PIN might be a random number, but the vast majority of the time, it’ll be the last four digits of your phone number.
Things To Know About The Uber Eats Pin As A Delivery Driver
If you’re a driver and see that you need to collect an Uber Eats PIN, be sure to get the PIN from your customer. I typically do not hand the food to the customer until they’ve given me their PIN. It’s not necessary to do this, but it helps avoid a potential situation where a customer takes the order and then refuses to provide the PIN or walks away with the order.
If your customer doesn’t know what their PIN is, let them know that it should be the last four digits of their phone number. This saves a lot of time, especially for customers who forget their phone when they come to pick up their order.
Remember that you cannot mark the order as delivered until you receive the pin, so make sure you get the PIN from the customer. Do not, under any circumstances, let the customer tell you they do not need to give you the pin. If the app says you need a PIN, you must get the PIN from the customer to complete the order.
The Uber Eats pin is a simple way for Uber to protect itself and its drivers from potentially fraudulent orders. By requiring a pin, Uber Eats has a simple way to prove that a customer received their order.
There’s no way to know in advance whether an order is a pin order, but if you see it, make sure you get the pin from the customer, as there is no way to complete an order without the pin. In a worst-case scenario, if there is an issue with the PIN, you’ll need to contact Uber support.