Are you wondering why you received a DoorDash DashPass charge on your credit or debit card?
As a bit of background, DashPass is DoorDash’s membership program that gives subscribers $0 delivery fees, reduced service fees, 5% cashback on pickup orders, and exclusive member-only benefits. The program typically costs around $10 per month, although I’ve been getting it for free through my Chase Sapphire Reserve card, which gives me one year of free membership.
As a program, I don’t think DashPass is worth signing up for unless you’re someone who orders from DoorDash a lot. For most people who only order DoorDash occasionally, the benefits will likely outweigh the monthly cost.
One common complaint people have is that they’ll see a DashPass charge on their credit card even though they never signed up for it. It can be frustrating when this happens.
In this post, we’ll look at some of the likely reasons you may have received a DoorDash DashPass charge, how to avoid this happening, and what to do if you receive a DashPass charge that you don’t recognize.
Why You Received A DoorDash DashPass Charge
There are a few likely reasons you received a DashPass charge on your card. The most likely reason is that you signed up for a free trial and forgot to cancel it before the trial period ended. DoorDash will typically give new users a 30-day trial subscription, after which, it’ll begin charging you the monthly subscription fee. If you’re signed up for a free trial, you need to remember to cancel it or else you’ll be charged the monthly subscription fee. For the vast majority of people, this will be why you were charged for your DashPass subscription.
The second possible reason is that a family member or someone else with access to your account signed you up for DashPass, either on purpose or by accident. If anyone else uses your DoorDash account, check with them to see if that is what happened.
The final reason is you are a victim of fraud. This is usually the least likely reason that you were charged for your DashPass subscription, but it is possible that someone gained access to your account or used your card information. The most unlikely scenario, but one that some people online say has happened to them, is that DoorDash charged them without authorization. Again, I think this is usually the least likely scenario, but it’s possible.
How To Avoid The DoorDash DashPass Charge
The best way to avoid the DoorDash DashPass charge is to make sure that you cancel any free trials before your trial period ends. The easiest way to do this is to set a reminder in your calendar to cancel your subscription. I usually set my reminders about a week before my free trial ends, which gives me a little bit of a buffer in case I forget to cancel it.
In some instances, you can cancel your free trial immediately but still retain the benefits during the trial period. This is the best thing you can do, but you’ll have to confirm that your benefits remain for the duration of the trial period if you cancel early. I’m not sure what DoorDash does, but some apps will immediately remove your benefits once you cancel.
A final thing you can do is to use a virtual card. Using a virtual card is helpful when dealing with subscriptions and free trials since you can set a spending limit on them. My recommendation is Privacy.com, which allows you to create virtual debit cards that you can then use for free trials. If you set your spending limit below the monthly subscription charge, the virtual card will deny the charge. That way, if you do forget to cancel the subscription, you still won’t be charged since the card will deny the charge. Privacy.com is great because it allows you to create up to 12 virtual cards per month for free. I highly recommend using them if you’re someone who routinely forgets to cancel free trials.
What To Do If You Receive A DoorDash DashPass Charge
If you do receive a DoorDash DashPass charge, you have a few options to deal with it.
First, you’ll want to cancel your subscription so you aren’t charged again in the future. You can do this within the DoorDash app and it should only take a few seconds to do it.
Second, you may want to consider contacting DoorDash for a refund. The easiest (and best way) is to chat with DoorDash support in the DoorDash app. If you prefer to speak to someone on the phone, you can also call their customer service number at 1-855-431-0459. Here’s the contact information from the DoorDash website.
While there is no guarantee they’ll refund your charge, they often will do so if you ask and explain that you subscribed to DashPass by mistake. Importantly, don’t use your DashPass subscription after you’ve been charged, as doing so makes it harder to say you didn’t want to subscribe (it’s the equivalent of getting the wrong food order, then eating it and asking for a refund).
Finally, if DoorDash won’t refund the charge, you may want to consider filing a chargeback with your credit card company. If you signed up using a credit card, this will be easier, but you can also file a chargeback if you used a debit card.
For most people, the reason they see a DoorDash Dashpass charge on their credit or debit card is simply that they signed up for a free trial of DashPass and forgot to cancel it before the subscription was renewed. Usually, canceling the subscription and then contacting DoorDash and asking for a refund will resolve the issue. If you have to, filing a claim with your bank can be a final step to take if you’re not getting help from DoorDash.