Can You See Your DoorDash Reviews?

Can you see your DoorDash reviews? It’s a good question to ask, especially since your ability to work as a Dasher is reliant on keeping a high customer rating.

Fortunately, DoorDash does make it possible to see what your customer ratings are. While you can’t see your ratings for a specific customer, you can see what your ratings are for your last 100 deliveries. This can help give you an idea of how you’re doing as a Dasher.

In this post, we’ll look at how you can see your DoorDash reviews and how to best use this information.

Can You See Your DoorDash Reviews?

DoorDash lets you see your customer reviews in the Ratings section of the Dasher app. To view this information, go to your ratings in the Dasher app. You’ll be able to see important information about your Dasher account here, including your customer rating, acceptance rate, completion rate, and on-time or early rate.

To see your DoorDash reviews, click on customer rating. This will bring you to a more detailed page with various bits of information. Below is my customer rating screen.

DoorDash will show you your last 100 delivery ratings. However, this won’t necessarily include your last 100 deliveries because many customers will not rate you after you complete their delivery. In my experience, fewer than half of customers rate their Dasher. That means this screen will show you your last 100 delivery ratings where the customer actually left you a rating.

The customer rating screen will show you a breakdown of your last 100 ratings, so you can see how many different star ratings you received. Some ratings will also be excluded because of factors outside of your control. For example, if you deliver an order late because the restaurant was slow, you may receive a bad rating from the customer, but DoorDash will exclude that rating since it wasn’t your fault.

DoorDash Customer Feedback

In addition to the stars you receive, you can also see the feedback that customers leave you. There are four categories that customers can rate you with either a thumbs-up or a thumbs-down. These include the following:

Communication
Followed Delivery Instructions
Order Handling
Friendliness

Each of these categories is fairly self-explanatory. To keep a high communication rating, be sure to text the customer with updates as needed. Some Dashers like to provide frequent updates, texting the customer at each step of the delivery process. I don’t think this is necessary, but if it’s something you want to do, it’s not a bad thing. I think as long as you text the customer if there are any issues with the order (a long wait, missing items, etc), then you’ll be fine.

For “followed delivery instructions,” make sure to follow the instructions that the customer leaves for you. The customer might want you to leave the order at a specific location. Or they might want you to bring the order to their door if they live in an apartment, rather than leaving the order in the lobby. The only time I’ve ever had an issue with this is when I don’t want to go into the building and would rather leave the order at the front door.

Order handling refers to how intact the order is when it arrives at the customer. If you’re doing DoorDash on a bike like how I do it, then this can matter more. Ideally, do your best to keep orders from spilling or getting messed up.

Finally, friendliness is something you can easily control. Be professional. Put on a smile and treat customers with respect. Always treat people how you’d like to be treated.

In addition to rating you on those four metrics, customers can also leave compliments for you. You won’t be able to see which customer left you a compliment, but it can be nice to see what people have written about you.

DoorDash Customer Reviews And Why They Are Important

You need to have positive DoorDash customer reviews for two reasons, The first and most important reason is that if your customer rating gets too low, you are subject to deactivation. Specifically, DoorDash states that if your customer rating falls below 4.2, you are eligible for deactivation.

This doesn’t mean you’re automatically deactivated if you fall below 4.2. DoorDash uses vague language that you may be subject to deactivation if you fall below 4.2. Still, I recommend keeping your rating well above 4.2 so you never have to worry about deactivation based on a low customer rating.

The second reason your customer rating matters is if you want to get Top Dasher status. If you have Top Dasher status, you can dash anytime, even if the zone you want to dash in is full.

In my opinion, Top Dasher status isn’t worth it because you have to maintain a high acceptance rate to reach that level. Maintaining a high acceptance rate is difficult and means you have to accept low-paying or unprofitable orders. The benefits of Top Dasher status don’t outweigh the costs to me.

That being said, the main reason to keep your customer rating high is to avoid potential deactivation and to give yourself a buffer if you do happen to get a few bad ratings. As you can see from my customer ratings, I’ve received two 1-star reviews. But since I have ninety-six 5-star reviews, it has little impact on my customer rating.

Final Thoughts

DoorDash makes it so you can see your customer reviews. You can use this information to see what you’re doing well and what, if anything, you need to improve.

And the best thing you can do is to keep your rating fairly high so you can avoid any issues with a single bad review. 1-star reviews will happen. But if you have a lot of 5-star reviews, you’ll be fine.

More Recommended Ebike/Scooters

Check out these other ebikes/scooters I've had the chance to do a review for:

GEN3 Outcross Bike – The GEN3 Outcross is a solid, affordable fat tire ebike that does a good job of doing what I need it to do. It works great for city riding, giving me a smooth ride in all conditions. It’s works really well as a winter ebike since the fat tires give it good traction over snow and ice. Check out my GEN3 Outcross Review.
Himiway Escape Bike – The Himiway Escape is an interesting bike for anyone looking for a moped-style ebike. If you’re a gig economy worker, the Himiway Escape is particularly interesting and it’s possible to think of it as an investment, especially if you can opt to do deliveries with the Himiway versus using a car. It’s not cheap, but you can definitely make your money back when you compare the mileage you’ll put on your car versus using an ebike. Check out my Himiway Escape Bike Review.
Espin Sport Bike – The Espin Sport is a good ebike for someone who is looking for an ebike that feels and rides more like a regular bike. There are many ebikes that are really only bikes in name. In reality, they’re basically electric mopeds. The Espin Sport, by contrast, is a bike you could probably ride without the battery and you’d feel like you’re just riding a regular bike. Check out my Espin Sport Review.
Varla Eagle One Scooter – The Varla Eagle One is an excellent scooter that can make sense for a lot of people. It can work as a primary mode of transportation. You can use it to work on gig economy apps like DoorDash, Uber Eats, and Grubhub. And it can also be a recreational vehicle if you’d prefer to use it for that. Check out my Varla Eagle One Review.
Fucare H3 Scooter – The Fucare H3 is a fun scooter and I’ve enjoyed testing it out. For a daily commuter or quick trips or errands, the Fucare H3 is probably the scooter I’ll use. It’s portable and easy to maneuver, so it’s just easier to take on the road when I need it. Check out my Fucare H3 Scooter Review.

More Recommended Investing App Bonuses

For additional investing app bonuses, be sure to check out the ones below:

M1 Finance ($100) – This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $100 for opening an account. Check out my M1 Finance Referral Bonus – Step-By-Step Guide.
SoFi Invest ($25) – SoFi Invest is an easy brokerage account bonus that you can earn with just a few minutes of work. Use my SoFi Invest referral link, fund your SoFi Invest brokerage account with $100 and you’ll get $25 of free stock. I also have a step-by-step guide for the SoFi Invest referral bonus.
Moomoo (5 free stocks) – Moomoo is a free investing app currently offering 5 free stocks (usually worth around $75-$100) if you open an account using a referral link and deposit $2,000. Read my Moomoo referral bonus guide for more information.
Webull (5 free stocks) – Webull also gives you 5 free stock valued between $3-$3,000 each if you open an account using my referral link. Here’s a guide I wrote about how to earn your free stocks using Webull.
Robinhood (1 free stock) – Robinhood gives you a free stock valued between $2.50-$225 if you open an account using my referral link.
Public (1 free stock) - Public gives you a free stock valued between $3-$70 if you open an account using my referral link.

More Recommended Bank Account Bonuses

If you’re looking for more easy bank bonuses, check out the below options. These bonuses are all easy to earn and have no fees or minimum balance requirements to worry about.

Chime ($100) - Chime is a free bank account that offers a referral bonus if you use a referral link and complete a direct deposit of $200 or more. In practice, any ACH transfer into this account triggers the bonus. This bonus is easy to earn and posts instantly, so you’ll know if you met the requirements as soon as you move money into the account. I wrote a step-by-step guide on how to earn your Chime referral bonus that I recommend you check out.
US Bank Business ($500) – This offer is limited to customers in the following states: AZ, AR, CA, CO, ID, IL, IN, IA, KS, KY, MN, MO, MT, NE, NV, NM, NC, ND, OH, OR, SD, TN, UT, WA, WI, WY. This is a fairly easy bank bonus to earn, since there are no direct deposit requirements. In addition, you can open the Silver Business Checking account, which comes with no monthly fees. Check out how to earn this big bonus here.
SoFi Money ($275) – SoFi Money is a free checking account from SoFi. They’re currently offering a $25 referral bonus if you open a SoFi account with a referral link and deposit $10. You can also make an additional $250 as well if you complete a direct deposit. This is a good bank that is also 100% free, so you won’t have to worry about managing this account. Here’s a post I wrote with instructions on how to earn your SoFi Money bonus: SoFi Money Referral Bonus: Step By Step Guide.
Fairwinds Credit Union ($100) – Fairwinds Credit Union is offering a referral bonus for users that sign up using a referral link. Fairwinds has no fees or minimum balance, so this is a particularly easy bonus to earn. Since this is a smaller credit union, my gut instinct tells me this offer won’t be around long, so if you’re in a position to meet the bonus requirements, grab this bonus before it’s gone. Here is my step-by-step guide on how to earn your Fairwinds Credit Union bonus.
Upgrade ($50) – Upgrade is a free checking account that’s currently offering a $50 referral bonus if you open an account and complete three debit card transactions. These bonus terms are easy to meet, so it’s well worth doing this bonus as soon as you can. Importantly, this bonus says that it’s now scheduled to end on April 15, 2023. As long as you get your account opened before April 15th, you should be eligible. Here’s a post I wrote with more details: Upgrade $50 Referral Bonus – Step By Step Directions.
Current ($50) – Current is a free fintech bank that’s offering new users a $50 referral bonus after signing up for an account using a referral link.Current is an easy bonus to earn and also gives you access to three savings accounts that pay you 4% interest on up to $2,000. That means you can put away up to $6,000 earning 4% interest. That’s very good and makes Current an account I recommend to everyone. Check out my step-by-step guide on how to earn your Current Bank bonus.
Digital Federal Credit Union ($20) – Digital Federal Credit Union (DCU) is a free, nationwide credit union that I recommend to readers for two reasons. First, DCU has a $20 referral bonus if you open a free DCU checking account with a referral link. Second, DCU has a saving account that gives you 6.17% interest on your first $1,000. Check out my in-depth post on how to set this account up.
Netspend ($20 + 5% Interest Savings Account) – Netspend is a company that provides 5% interest savings accounts. If you sign up using my referral link, you’ll get a $20 signup bonus once you make your first deposit into your Netspend account of $40 or more. That means you get a 5% interest savings account and a free $20 to start! Make sure to check out my in-depth guide on how to set up these accounts.
Novo Bank ($40) - Novo bank is a free business checking account that’s currently offering a $40 bonus if you open a Novo business checking account using a referral link. In addition to being a good bank bonus, Novo is also a good business checking account. It has no monthly fees or minimum balance requirements and operates a good app and website. Indeed, it’s the business checking account I currently use for this blog. Check out my post on how to easily open a Novo account.
Varo ($30) – Varo is a free fintech banking app similar to Chime or Current. It’s currently offering a $30 bonus to new users that open a new Varo account with a referral link. The bonus for this bank is very easy to meet, all you need to do is spend $20 within 30 days of opening your Varo account. Check out my step-by-step guide to learn how to earn this bonus.

Kevin is an attorney and the blogger behind Financial Panther, a blog about personal finance, travel hacking, and side hustling using the gig economy. He paid off $87,000 worth of student loans in just 2.5 years by choosing not to live like a big shot lawyer.

Kevin is passionate about earning money using the gig economy and you can see all the ways he makes extra income every month in his side hustle reports.

Kevin is also big on using the latest fintech apps to improve his finances. Some of Kevin's favorite fintech apps include:

SoFi Money. A really good checking account with absolutely no fees. You'll get a $25 referral bonus if you open a SoFi Money account with a referral link, and an additional $250 if you complete a direct deposit.
US Bank Business. US Bank is currently offering new business customers a $500 signup bonus after opening a new account and meeting certain requirements.
M1 Finance. This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $100 for opening an account.
DCU. Digital Federal Credit Union (DCU) is a free, nationwide credit union that I recommend to readers for two reasons. First, DCU has a $20 referral bonus if you open a free DCU checking account with a referral link. Second, DCU has a savings account that gives you 6.17% interest on your first $1,000.
Personal Capital. One of best free apps you can use to monitor your portfolio and track your net worth. This is one of the apps I use to track my financial accounts.