Is Uber Eats safe? You might be asking yourself this question if you’re thinking about becoming an Uber Eats driver or if you’re a customer looking to order food using Uber Eats. The short answer is that Uber Eats is generally safe for both customers and delivery drivers.
In this post, we’ll take a closer look at whether Uber Eats is safe, considering both the perspective of customers and the perspective of delivery drivers delivering with Uber Eats. We’ll also go into more detail about what Uber Eats does to make its app safe for customers and drivers.
Is Uber Eats Safe?
In general, Uber Eats is safe for customers and delivery drivers. At a minimum, I’d say it’s at least as safe as any of the other major food delivery apps in the United States (i.e. DoorDash and Grubhub).
For customers, Uber Eats takes steps to ensure customers are safe and food is delivered securely (we’ll go into what they do in more detail in the next section). Restaurants also take steps to ensure that their food is safely delivered to customers. While there have been some recorded incidents of drivers tampering with a customer’s food, these are rare incidents that are unlikely to happen to most customers. Indeed, whether you’re ordering food through Uber Eats or ordering food directly from a restaurant, the risk of food tampering is essentially the same (in other words, it’s not unique to Uber Eats or other food delivery apps).
Uber Eats also takes steps to make sure the app is safe for delivery drivers. Most notably, this includes giving Drivers the ability to call for help within the Uber Eats app.
In the remainder of this post, we’ll go into more detail about what Uber Eats does to make the app safe for customers and drivers.
Is Uber Eats Safe For Customers?
As mentioned previously, Uber Eats takes steps to make ordering food safe for customers, particularly since the pandemic changed how we order food. Here are all of the things that Uber Eats has done to make the app safe for customers.
1. Drivers Go Through Background Checks.
Every delivery driver for Uber Eats has to complete and pass a background check before delivering for Uber Eats. To do this, Uber Eats uses a company called Checkr, which checks both motor vehicle history and criminal history. Potential delivery drivers with major vehicle infractions (such as a DUI) or a problematic criminal history background will have a difficult time being accepted by Uber Eats.
2. Most Restaurants Seal The Food In The Bag.
The majority of restaurants seal orders in the bag before giving them to the driver, making it more difficult for Uber Eats drivers to tamper with your food. Bags are typically sealed with a sticker or stapled shut. While a driver can theoretically still tamper with your food, it’s more difficult when the bag is sealed and you can see if your food has been opened.
3. Customers Can Request Contactless Delivery.
Customers can request contactless delivery, which is when the driver leaves your order at your door and sends you a notification. You can then pick up your order without having to interact with anyone. This is not only a safer way to collect your delivery, but it’s also more convenient. Whenever I order food with Uber Eats, I almost always request contactless delivery so that I can pick up the order from my front door at my convenience.
4. Customer Phone Numbers Are Hidden
Uber Eats drivers can call customers, but drivers do not see the real number. Instead, when an Uber Eats driver calls you, it gets sent through the Uber Eats system and the delivery driver only sees an Uber Eats number.
This works both ways also. Customers can’t see the Uber Eats driver’s phone number and Uber Eats drivers can’t see the customer’s phone number. If you’re worried about getting spam calls or getting harassed by drivers, the fact that your number is hidden can help prevent that.
5. Drivers Are Supposed To Use Insulated Delivery Bags
Uber Eats drivers are supposed to use insulated delivery bags when delivering orders, which helps to keep food warm. This helps make sure your food is delivered at a safe-to-eat temperature.
Is Uber Eats Safe For Drivers?
The most important thing you can do when delivering for Uber Eats is to use common sense. If you feel unsafe, take steps to put yourself in a safer position. For example, if there are certain neighborhoods where you don’t feel comfortable, then consider rejecting those orders.
One thing Uber Eats has is a safety toolkit, which gives you the ability to call for help, among other features. In the bottom left corner of the Uber Eats driver app, you’ll see a shield icon that has several different options in it. Below is a screenshot of what that looks like:
You can set up a “Follow My Ride,” which makes it so someone you designate can GPS track you on their phone. The app also allows you to chat with an Uber safety agent, who can assist you. Finally, there’s an option to call 911 directly within the Uber Eats app. All of these features are good features that I think make Uber Eats safer for drivers.
A question that I do see occasionally is whether Uber Eats is safe for female drivers. This is a legitimate question to ask – and unfortunately, as a young male, I don’t often think of the safety implications of working on Uber Eats, especially when I’m working at night.
Again, I think it ultimately comes down to your comfort level. Ideally, you want to stay in busy, safe neighborhoods. If you can, try to work during the day when you’ll likely be safer. Make sure people know where you are and what you’re doing. Never go into someone’s house. If you follow all these steps, you can keep yourself as safe as possible.
Uber Eats is safe. Drivers are background checked, and restaurants take steps so that drivers don’t tamper with orders.
I also like that they’ve taken steps to make Uber Eats safe for drivers too by adding safety features that allow you to call for help.
As with anything having to do with personal safety, be aware of your surroundings when you’re delivering. And don’t do anything that makes you feel uncomfortable or puts you in a less-than-ideal situation. For most people, Uber Eats is safe and you’ll never have any issues. But it’s still always better to be safe.