Uber Eats is an online food delivery platform established by Uber in 2014. The Uber Eats headquarters is located at the Uber corporate headquarters in San Francisco, where the company was first founded in 2009.
In this post, we’ll give you all the information you need if you are looking for the Uber Eats Headquarters address, phone numbers, and emails.
Uber Eats Headquarters Address
The mailing address for Uber Eats headquarters can be found here:
Uber Technologies, Inc.
1455 Market St #400,
San Francisco, CA 94103
The building is located in the SOMA neighborhood of San Francisco, near other large tech companies like Twitter and Square. It’s a pretty unassuming building from the street.
One thing to note is that Uber is one of the largest tech companies in the world, with offices throughout the United States and the world. The address in this post is the official Uber Eats headquarters mailing address.
Uber Eats Support
If you’re looking for support as an Uber Eats customer or an Uber Eats driver, you won’t want to send anything to this address. The only time it may be worth it to send something to the headquarters address is if you feel you were unfairly deactivated. Sometimes mailing a certified letter to Uber Eats headquarters can help get your account reinstated, especially if you have it sent by an attorney. It’s not a guarantee, but it’s worth a shot if you’re out of options.
That being said, in general, the best way to get assistance is to contact Uber Eats support via the Uber Eats app.
If you’re a customer, go to the Uber Eats app, then click on the account button, and then click help. You’ll be able to contact Uber Eats customer service and get assistance with any order.
If you are a driver, the best option to get in touch with Uber Eats driver support is to call Uber Eats driver support. To do that, go to your account screen by tapping the button in the top left corner of the Uber Driver app.
Next, click the Help button near the bottom of the screen. That’ll bring you to a screen where you can call driver support.
From there, simply click Call Us and you’ll be able to talk to an Uber driver support specialist.
The wait time is generally very quick, so you should be able to talk to someone in a few minutes unless there are widespread issues with Uber that causes a lot of people to call at the same time.
Note that it can sometimes be frustrating to contact Uber driver support. I had an issue a few years ago where I couldn’t log into my account because my background check wouldn’t process. Each time I called, I kept getting the same response from the driver support specialist, which didn’t help me. It took me nearly two months of calling driver support until someone was able to finally do something for me and get my account reactivated.
In-Person Support At Uber Greenlight Hubs
If you’re a driver and need support, another option is to get in-person help at an Uber Greenlight hub. These are physical locations where Uber employees can assist Uber drivers. You usually have to make an appointment in advance, so be sure to do that so you don’t arrive and get turned away (I had this happen to me when I went to my local Uber Greenlight Hub and was turned away since I didn’t have an appointment).
In addition to in-person support, you can also get virtual appointments from your local Uber Greenlight Hub.
To make an appointment at an Uber Greenlight Hub, go to the help section in your Uber driver app, then click on the issue you’re having. If it can’t be solved in the app, you’ll see an option to schedule an appointment at a Greenlight Hub.
Uber Eats Email Addresses
If you need to get in touch with someone at Uber Eats, it’s best to do so via the Uber Eats app. That being said, if you need to get in touch with someone at Uber Eats, you can also do so via social media or email.
The best option is to contact Uber via the Uber Support Twitter account. You can also send an email to Uber Eats support at eats@uber.com.
Finally, if you really need help and can’t get any assistance, you could also make a last-ditch effort and send emails to the Uber Eats CEO. Here is the CEO’s email: Dara_khosrowshahi@uber.com. I would only do this if you’re really having trouble getting any help.
Final Thoughts
Hopefully, this information can point you in the right direction if you’re trying to get in touch with someone at Uber or Uber Eats. In general, your best bet is to get in touch with Uber via phone or in-app messages. If that’s not working, sending a letter to the headquarters or contacting a higher-level person could help too.
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More Recommended Ebike/Scooters
Check out these other ebikes and scooters I've reviewed:
- Urban Arrow Ebike – Last year, I made one of the largest purchases I’ve ever made – I bought a $9,000 electric cargo bike from Urban Arrow. In my Urban Arrow review, I will discuss what it is and why I decided to buy this bike, as well as discuss how impactful a bike like this can be on your journey to financial independence.
- Troxus Explorer Step-Thru Ebike – The Troxus Explorer Step-Thru is a fat-tire ebike that I’ve had the pleasure of riding for a while now. It has amazing power, great looks, and awesome range. If you’re looking for a great fat-tire ebike that offers a lot for the price, the Troxus Explorer Step-Thru is definitely one for you to consider. Check out my Troxus Explorer Step-Thru Review.
- Hovsco HovBeta Ebike – The HovBeta is a folding ebike with great specs and a lot of interesting features, and importantly, it’s sold at a good price point. I’ve had a blast commuting with it and using it to do deliveries with DoorDash, Uber Eats, and Grubhub. Check out my Hovsco HovBeta Ebike Review.
- Vanpowers Manidae Ebike – The Vanpowers Manidae is a fat tire ebike that I’ve been riding as my primary winter commuting bike and have also been using it to do food delivery with apps like DoorDash, Uber Eats, and Grubhub. After clocking in a decent number of miles with this ebike, I wanted to write a post sharing what my experience with the Vanpowers Manidae ebike has been like. Check out my Vanpowers Manidae Review.
- Sohamo S3 Step-Thru Folding EBike Review – A Great Value Folding Ebike – The Sohamo S3 Step-Thru Folding Ebike is an entry-level folding ebike that offers a lot of value for the price point. I’ve been riding the Sohamo S3 for a while now, putting the bike through its paces, and I have to say, this bike has exceeded all of my expectations. Check out my Sohamo Review.
- KBO Flip Ebike – The KBO Flip is an excellent bike. I’ve had a great time riding it and think it’s a versatile bike that can be used for a lot of purposes and can fit a variety of lifestyles. It’s worked out great for me as a general commuter bike and as a food delivery bike. Check out my KBO Flip Review.
- Hiboy P7 Commuter Ebike – The Hiboy P7 is an excellent electric commuter bike that’s offered at an affordable price point. The range and speed of this bike are both very good, so you won’t have any trouble getting anywhere you need to go with it. As a food delivery vehicle, this is also good – with how much range it offers, you’ll be able to work all day on a single charge. Check out my Hiboy P7 Commuter Electric Bike Review.
- Himiway Escape Ebike – The Himiway Escape is an interesting bike for anyone looking for a moped-style ebike. If you’re a gig economy worker, the Himiway Escape is particularly interesting and it’s possible to think of it as an investment, especially if you can opt to do deliveries with the Himiway versus using a car. It’s not cheap, but you can definitely make your money back when you compare the mileage you’ll put on your car versus using an ebike. Check out my Himiway Escape Bike Review.
- Espin Sport Ebike – The Espin Sport is a good ebike for someone who is looking for an ebike that feels and rides more like a regular bike. There are many ebikes that are really only bikes in name. In reality, they’re basically electric mopeds. The Espin Sport, by contrast, is a bike you could probably ride without the battery and you’d feel like you’re just riding a regular bike. Check out my Espin Sport Review.
- Varla Eagle One Scooter – The Varla Eagle One is an excellent scooter that can make sense for a lot of people. It can work as a primary mode of transportation. You can use it to work on gig economy apps like DoorDash, Uber Eats, and Grubhub. And it can also be a recreational vehicle if you’d prefer to use it for that. Check out my Varla Eagle One Review.
- Varla Falcon Scooter – The Varla Falcon is an excellent scooter that offers a good amount of power at a lower price point compared to more powerful scooters. It’s not exactly an entry-level scooter, nor is it a high-powered scooter. I think it fits somewhere in-between those two categories – an intermediate scooter if I had to give it a category. Check out my Varla Falcon Review.
- Hiboy S2 Scooter – The Hiboy S2 is an excellent entry-level commuter scooter that's perfect for someone looking to save some money in transportation costs and improve their commute. Check out my Hiboy S2 Review.
- Hiboy S2R Scooter – The Hiboy S2R is one of the more interesting electric scooters I’ve been able to test out. It’s not a high-powered scooter, but for an everyday transport option, it’s very useful, especially given some of the unique features that it has. Indeed, for the price, the Hiboy S2R might be the best value scooter I’ve used. Check out my Hiboy S2R Review.
- Fucare H3 Scooter – The Fucare H3 is a fun scooter and I’ve enjoyed testing it out. For a daily commuter or quick trips or errands, the Fucare H3 is probably the scooter I’ll use. It’s portable and easy to maneuver, so it’s just easier to take on the road when I need it. Check out my Fucare H3 Scooter Review.
More Recommended Investing App Bonuses
For additional investing app bonuses, be sure to check out the ones below:
- M1 Finance ($100) – This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $100 for opening an account. Check out my M1 Finance Referral Bonus – Step-By-Step Guide.
- SoFi Invest ($25) – SoFi Invest is an easy brokerage account bonus that you can earn with just a few minutes of work. Use my SoFi Invest referral link, fund your SoFi Invest brokerage account with just $10 and you’ll get $25 of free stock. I also have a step-by-step guide for the SoFi Invest referral bonus.
- Webull (20 free stock shares) – Webull's current promotion gives you 20 free shares valued between $3-$3,000 each if you open an account using my referral link. Here’s a guide I wrote about how to earn your free shares using Webull.
- Moomoo (15 free stocks) – Moomoo is a free investing app currently offering 2 different referral bonuses if you open an account using a referral link. Read my Moomoo referral bonus guide for more information.
- Robinhood (1 free stock) – Robinhood gives you a free stock valued between $2.50-$225 if you open an account using my referral link.
- Public (1 free stock) - Public gives you a free stock valued between $3-$70 if you open an account using my referral link.
More Recommended Bank Account Bonuses
If you’re looking for more easy bank bonuses, check out the below options. These bonuses are all easy to earn and have no fees or minimum balance requirements to worry about.
- Upgrade ($200) – Upgrade is a free checking account that’s currently offering a $200 referral bonus if you open an account and complete a direct deposit. These bonus terms are easy to meet, so it’s well worth doing this bonus as soon as you can. Here’s a post I wrote with more details: Upgrade $200 Referral Bonus – Step By Step Directions.
- Ally Bank ($100) – Of all the banks out there, Ally is, without a doubt, my favorite. At the moment, Ally is offering $100 to customers who open an eligible Ally account and meet the requirements. Here are the step-by-step directions to earn your Ally Bank referral bonus.
- Fairwinds Credit Union ($175) – Fairwinds Credit Union is offering a referral bonus for users that sign up using a referral link. Fairwinds has no fees or minimum balance, so this is a particularly easy bonus to earn. Since this is a smaller credit union, my gut instinct tells me this offer won’t be around long, so if you’re in a position to meet the bonus requirements, grab this bonus before it’s gone. Here is my step-by-step guide on how to earn your Fairwinds Credit Union bonus.
- Chime ($100) - Chime is a free bank account that offers a referral bonus if you use a referral link and complete a direct deposit of $200 or more. In practice, any ACH transfer into this account triggers the bonus. This bonus is easy to earn and posts instantly, so you’ll know if you met the requirements as soon as you move money into the account. I wrote a step-by-step guide on how to earn your Chime referral bonus that I recommend you check out.
- US Bank Business ($900) – This is a fairly easy bank bonus to earn, since there are no direct deposit requirements. In addition, you can open the Silver Business Checking account, which comes with no monthly fees. Check out how to earn this big bonus here.
- GO2Bank ($50) - GO2Bank is an easy bank bonus that I recommend people take advantage of if they have an easy way of meeting the direct deposit requirement. I like that it’s easy to open the account and that the bonus pays out quickly. Check out my step-by-step guide on how to earn your GO2Bank $50 referral bonus.
- Current ($50) – Current is a free fintech bank that’s offering new users a $50 referral bonus after signing up for an account using a referral link. Current is an easy bonus to earn and also gives you access to three savings accounts that pay you 4% interest on up to $2,000. That means you can put away up to $6,000 earning 4% interest. That’s very good and makes Current an account I recommend to everyone. Check out my step-by-step guide on how to earn your Current Bank bonus.
- Novo Bank ($40) - Novo bank is a free business checking account that’s currently offering a $40 bonus if you open a Novo business checking account using a referral link. In addition to being a good bank bonus, Novo is also a good business checking account. It has no monthly fees or minimum balance requirements and operates a good app and website. Indeed, it’s the business checking account I currently use for this blog. Check out my post on how to easily open a Novo account.
- Varo ($25) – Varo is a free fintech banking app similar to Chime or Current. It’s currently offering a $25 bonus to new users that open a new Varo account with a referral link. The bonus for this bank is very easy to meet, all you need to do is spend $20 within 30 days of opening your Varo account. Check out my step-by-step guide to learn how to earn this bonus.
Kevin is an attorney and the blogger behind Financial Panther, a blog about personal finance, travel hacking, and side hustling using the gig economy. He paid off $87,000 worth of student loans in just 2.5 years by choosing not to live like a big shot lawyer.
Kevin is passionate about earning money using the gig economy and you can see all the ways he makes extra income every month in his side hustle reports.
Kevin is also big on using the latest fintech apps to improve his finances. Some of Kevin's favorite fintech apps include:
- SoFi Money. A really good checking account with absolutely no fees. You'll get a $25 referral bonus if you open a SoFi Money account with a referral link, and an additional $300 if you complete a direct deposit.
- 5% Savings Accounts. I'm currently getting 5.24% interest on my savings through a company called Raisin. Opening a Raisin account takes minutes to complete, it's free, and all of your funds are FDIC-insured. I explain how it works, why I'm now using it to store my emergency fund and any other cash savings I have, and why I recommend everyone check it out in this review.
- US Bank Business. US Bank is currently offering new business customers a $900 signup bonus after opening a new account and meeting certain requirements.
- M1 Finance. This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $100 for opening an account.
- Empower. One of best free apps you can use to monitor your portfolio and track your net worth. This is one of the apps I use to track my financial accounts.
Feel free to send Kevin a message here.
uber eat really just took a kids gift card I get as an adult u need to read the fine print but a kid then going to say unfortunately we can’t switch it over he didn’t know he couldn’t sign up for uber eats then y’all give the run around when someone ask for numbers to live people but the fact u stole a kids Christmas give card y’all is out of this world crazy like all i wanted was for them to witch it over…. not pocket it this why a lot of people don’t use y’all and y’all wonder way all rates are every low lack of customer services
Today I got cold food and french fries taste nasty from McDonald’s. They taste like they’ve been sitting there for a couple days and the hamburgers had burn spots in Uber Eats is refusing to give me a refund. I wouldn’t recommend them. I spent $52.77 McDonald’s food it was disgusting and both of the people I talk to on Uber eats was rude and disrespectful and I would not recommend Uber Eats to nobody because they have attitude towards their customers
Same thing happened to me 2 days ago I have been on chat and phone support with them for two solid days and even though my order was only $22 We had to throw all of it away because it was inedible I complained about it immediately and they never responded back in a timely fashion to begin with and then they offered me a $2 refund which didn’t even cover the drink that they had mistakenly disappeared off of our order and then offered me a $10 refund which was half and I agreed to that but they never sent that and then they finally credited me a $5 one today that was basically an insult so I’m falling complaints with BBB and posting publicly on my influencer pages as well as contacting a lawyer about a lawsuit I think that with all the complaints I have been reading if we can get in touch with a bunch of these people You included class action lawsuit waiting to happen baby. They should not be able to keep conducting business the way that they do allowing their agents to be rude along the staff from a restaurant to be rude to a customer of theirs and acceptable
I think a lot of people need to get together and file a lawsuit against Uber eat. Uber eats just permanently, suspended my account because I was racially discriminated against by a McDonald’s in Baytown, Texas and I reported it to Uber eats and because I am a Caucasian apparently it’s impossible for me to be discriminated against so I lost my job with Uber eats for reporting racial discrimination.
Yes I agree I’m a driver and they have screwed me out of promotions they promised even after showing them screenshots proof everything. I plan on filing a lawsuit on uber eats if any would like to join . They do need a lawsuit bc they can’t seem to do right instead they choose to do wrong even when proof overweigh they’re lies
This company survives on cancelled orders, that the merchant did not receive order.
I have not even been able to speak to a PERSON regarding this matter. Ubereats did not even check with the merchant to see if they received the order on their little box/communicator!!!! I HAVE BEEN TO STORE AND SAW FOR MYSELF!
This company does not have any integrity!!!! SHAME ON YOU!!!
An uber driver stole around 165.00 dollars of my daughter’s food, uber eats refuses to give her the guys name so we can file a police report. Does anyone by any chance know the corporate phone number?
I can.
Agree with you. They took money from my daughter as well. This needs to be stopped. The bad part about it is they have no managers to speak to. They just wasting people’s money taken people money and benefiting off of it when we’re the ones who are suffering. People need to stop patronizing this business because they’re literally getting rich off of other people. They’re taking money but not giving them the orders. What type of s*** is that? I’m very upset right now. And I can’t get in touch with anybody. The restaurant is saying it’s. Uber Eats, Uber Eats is saying it’s the restaurant and yet it’s still by child still doesn’t have her money. I recommend a highly recommend that no one order from Uber Eats.
You people are doing wire fraud I have sent 10 messages deleted my account and your charging me $9.99 without my permission I am filing a complaint with the attorney general tomorrow for this you never had my permission to charge me I had enough
Everyone on here needs to file a class act lawsuit. I was charged for an order that was canceled 1 min after ordering, and was told they took $30 for cancelation fee.
I am with you. I ordered 54$ worth of food and received raw meat on my burger not only did uber eats charge me 9.99 without my permission for a membership they also did not respond until after that 48 hours time frame and then had the nerve to say its after 48 hours and there;s no resolution to my problem and they said ” YOU ARE VALUABLE TO US AND WE EXPECT YOUR UNDERSTANDING AND WE EXPECT YOUR UNDERSTANDING AND COOPERATION WITH US ” LET’S START THIS LAWSUIT BECAUSE THIS IS FRAUD 100%
I use their app to order a meal for my family. The location of the restaurant was too far from the delivery address and their app prompted me to cancel the order And I selected OK to cancel the order because their app prompted me too. They charged me for the order anyway they would not refund and I contacted the merchant and the merchant canceled the order and they still would not refund. This is fraud. Nobody got any food. There was no delivery made. To multiple customer service agents, and they still refused to help me. The merchant even called them to tell them that the food was not gonna get delivered that he had canceled it and everything and I still Did not get my order
They did the excat same thing litterly the excat same thing !!what can we do about this
Did you file? I have contacted the BBB and NBC Responds. I am hooked for $31.31. No food, no refund.
The email account for the CEO does not work, it was kicked back to me stating it doesn’t exist.
Glad to know this. I am still going to write them..
Uber eats allowed me to order from firehouse at 9:30. The store closed at 9 I didn’t know that and online it says they close at 10 I know that’s not Uber eats fault but everything else in this situation is. Uber eats allowed me to order for pickup but when I got to firehouse subs they were closed as it is 9:45. So I cancelled the order thinking I would get a refund or something. Nope I got absolutely nothing because according to the app the store accepted the order. How in the world was it accepted if they were already closed? The machines and everything were cut off when I got there so how was it accepted? It doesn’t make sense when I asked for a refund or some kind of reimbursement they said they are unable because I cancelled the order so now I got charged 40$ for f****** nothing. It makes zero sense and is absolutely ridiculous.
I ordered food because I just had hip replacement surgery. I live across from the city bus station. The delivery driver’s name is Mohammad but a woman called me to say they were outside, so I said I’ll be right down because we don’t have buzzers on our bldg. I asked them to come to the back of the bldg in our parking lot, but I never heard from the driver again. So, I tried calling the number and it kept coming up with a California number but it immediately hung up. I came back into my apt. and looked at my laptop the food had been delivered to the bus station and left the bag on a counter at the bus station. I called customer service and spoke with Star in the Philippines and she called Mohammed to come back to me and stated that he didn’t speak English. She couldn’t give me a refund because the system said the food was delivered. A supervisor-Donna called and stated the same thing. I asked to have the remainder of my gift card funds be rebursed to me and she couldn’t do that as well. So no food and out of funds. I’m DONE!!!!!!!!!
I had a 77.00 order delivered by ADMISSION to the wrong address!!! Confirmed to Uber customer service by the driver herself and i still have yet to be refunded!!!!! You get NO WHERE with customer service!!! They just keep saying there’s nothing they can do since the order is marked delivered!!!! I’m a pre school teacher and wanted to treat myself to a nice meal and it’s turned into a huge nightmare!!! It’s basically stealing at this point because Uber customer support knows the driver have the order to the wrong location!
1000% AGREE…THEY ARE SCAMMERS! Customer service is known for taunting and laughing at customers! I came back because an UE rep told us to “try again” and gave us discount codes (we didn’t use the codes) but we vlogged the experience…. Horrible and unfair to customers. Delivery drivers take pics and then take the food and customer service won’t refund the customer! If I can’t get it from Amazon…I don’t get it now…sad, very sad.
I totally agree with you and almost the same happened to me. The driver delivered my food to a public bus station left it on the counter and left. So the customer service individual is in the Philippines–Donna and stated because it was delivered they would not refund me.
They did the exact same thing to me last night they would not help me
Tonight, I spent $50.00 on food plus tip for dinner. We couldn’t go out as I am sick. They brought us the wrong order. They claim they can’t just replace the order which the restaurant is willing to do. They say they have to credit the credit card used and that takes 5 to 7 days to see. They can’t issue an immediate credit because it was through their partnership with InstaCart. They have no supervisors available for 4 hours. The lack of concern over the fact that we paid money for food we didn’t get and now have nothing for dinner for our family is ridiculous. Why would they care, they have our money. This company doesn’t care about you or the accuracy of getting you what you ordered. NEVER trust UBER Eats or UBER. I will be reaching out to file complaints with the Department of Consumer Affairs & the Better Business Bureau. I will blast this onto social media so others don’t have to suffer what my family has suffered tonight.
Since I’ve sign to be ubereats bicycle delivery. I’ve been hurried up. But it took me little time to afford a food delivery bag. Now I have it. And I sign in and get my first delivery, none it’s been 3 hors.
What is going on?
I ordered food was delivered, but my $25 off promo did not apply they jerked me around for 4 days still no refund. These buisness get rich stealing from the working class. This happened july 2024. just get your food delivered from the resturaunt instead going through these crooks
Uber eats does not support small business. Recently acquire one of the small businesses and uber eats taking forever to activate our account company. Waited 15 days and more and more. This is very inconvenient go our customer and us.
I ordered food from Panera bread on May 18th, the driver contact me and informed me that he never picked up my order and for me to cancel. I couldn’t cancel because it had me go through a process. He kept calling me back because he couldn’t pick up another call unless he followed the order through. He forced completed the order and I have a pin set up for deliveries. He never came here or picked up the food. The agents verified with the restaurant that it wasn’t picked up. Uber keeps telling me it’s not eligible for a refund. I did a second order and it that one arrived and had to pay for it!! I want my money back!!
This same this happened to me literally YESTERDAY and they will not refund me, meanwhile I spend hundreds of dollars a month with Uber Eats.
I received an incorrect order from Umami Grill on April 17. I immediately sent a request for help with pictures of my order. I did not receive a reply from Uber until April 20. I responded within one hour of Uber Support’s reply to me. However, I am now being told my order isn’t eligible for adjustemt because it has been more than 48 hours. Uber didn’t respond to me until 72 hours after my request. This delay in time is not my responsibility. I have supplied all information and responses in a timely manner. It is Uber Support that has delayed this issue. Now tbey just called and said I can’t get a refund because of receiving refunds in the past. So basically, if companies mess up frequently, it is the customer thar has to pay. Oh, and eats@uber.com is not monitored so emails will not be sent to support.
On march 4th 2024 i ordered from uber eats to take advantage of a promotion they had, once the order was placed i noticed that no promotions were applied to the final invoice, i cancelled immediately and tried again, once again the promotions were not applied, once again i cancelled immediately and tries a 3rd time, the 3rd time all the promotions were applied, i paid the amount and received my order, a few weeks later i received my credit card invoice and noticed that 228$ were charged for the first 2 attempts !! i spoke with Uber support, i sent them pictures of the charges on my credit card, and pictures confirming the successful cancelation of the first 2 attempts which Uber eats sent to me, Uber support has been absolutely no help and all they have to say is that i took too long to cancel and in all fairness to the restaurant the charges were applied, even though i sent them pictures with time stamps proving they were cancelled immediately, this is theft plain and simple, dishonest business practice, and false advertisement , i have disputed the charges with my credit card supplier, Uber I WILL NOT LET THIS GO, YOU OWE ME 228$ for services not rendered, be honest and do the right thing.
I have the same experience.
I had mistakenly placed an order but I canceled the order within 1-2 minutes, but were not clearly informed about any cancellation fee.
When I canceled through the app, the app was only asked for the reason, with no mention of any potential charge – a lack of transparency.
After a couple days my credit card still shows a “Pending” status, indicating the refund has not been properly processed.
The App Given me lack of awareness about this fee, I don’t even know I charged by Uber Eats . So the policy of 48-hour window to contact your company is unreasonable.
I think this is an unfair and potentially illegal practice by Uber Eats .
Have had exactly the same problem. Have you received any help? If so how..this company is garbage..
Definitely worst company ever! From a driver stand point and as a customer. I used to drive for Uber eats until they kicked me off the app because “I had customers state that they didn’t receive their order” although they did. I always delivered my orders with no issues. This was before a PIN was required for drop off. Also as a customer I received an order recently that contained an item I was allergic too although I stated to leave that off in my order notes. I contact Uber eats support about this matter and at first they said they would reach out to the restaurant first then contact me. After not being contacted I reached out to them, Now they are telling me that it is past the refund time and there is nothing they can do. I really hate this company and they will no longer have my service.
Ubereats is the most DISHONEST company around. They took a $35 voucher (gift) from my wallet, credited me only $2.17 instead of $35 and charged my card for the remaining amount, which should have been 4 cents over the $35. Maybe it’s time to get the government involved. I’ve been fighting this on principle for 3 months because when they tried to prove why I owed them the money, they instead proved they are LIARS and THIEVES. They’re modus operandi, I believe is eventually people will give up. Report them to your credit card company. Think I”ll report them to our government. I urge the rest of you to do the same. They are a sickening company.
AGREED!
I am a driver that completed an order today. It was a 2 part order for the same customer. One do the orders was for pick up at AMC theater. It is Saturday night in downtown Buffalo. There is absolutely no parking. Drove a round a few times with no success. I pull into a public parking lot that charged me $3 to park. I paid it walked a quarter mile to retrieve the customer order. Same issue was at the second part of the customer order. I was lucky to find parking my 3rd trip around the block. I completed the order not to be paid what I was originally provided before accepting the order. I call customer service to reimburse me for the parking fee. I submit the ticket. They were unable to reimburse me the parking fee as they can’t “out of their hands”. I was told they have noted the issue to work o. The issue. I have been told this for every issue I encounter and still the same situation persists. I call explain the situation looking for corporate contact, the representative placed me on hold and hung up the phone. I know it’s just $3, but I went on and beyond to complete the customer order just to not be reimbursed. Ridiculous!
I ordered groceries from Vons Market, and was unjustly served. I ordered two Tina’s Burritos and only received one, but I also noticed that for some reason the (2) burritos was changed to (3) on my order. They refuneded me for (1) missing burrito, but I was charged for (3) so actually (2) burritos are missing.
I also ordered pork ham hocks and I was charged $11 plus when the price on the package reads $6.78. When I asked them for a refund for the pork ham hocks, they refused me and set it up so I could not get HELP anymore. I would get a page saying (you made too many requests). What do I do? I offered to send them the receipts I printed and a picture of the price on the pork ham hocks. The representative said he could not help me any further and hung up on me/ he cut me off from the chat.
And of course my comment was removed, guess I won’t get a phone call from a Supervisor of Uber Eats since they have already taken/stolen $79.92 which was cause it took their driver 2 1/2 hours to deliver the food to my house which was cold and had to be put in the trash. The first person said they were only 15 mins late and I can get Uber Cash for $35.36 and she hung up. I called back spoke with another representative and she wanted a picture of the food from the trash. Well I wasn’t going to pull it out of the trash and take a picture. I’m still waiting for the Supervisor to call. He/She has until 6:30 and it’s 6:17 now.
Hey FYI, your comment wasn’t removed.
Uber eats was very rude to me they said they could compensate me for my order that was wrong. Then they said they couldn’t out of nowhere for no reason. Have done it before in the past. And this time they are being very difficult in doing there job to make sure the customer is happy and gets what they paid for. A representative blatantly lied to me and said he couldn’t help when he could . My order was wrong. Then the other girl put me on hold for like 30 minutes and kept picking up the phone and putting me back on hold when there was no reason to even put me on hokd to begin with. So if there could be something done about this I’d appreciate it. As in order compensatiom and the people held accountable for the way they handled me… Thank you so much
I’m having that exact same issue but I bet they won’t get anymore of my money or anyone in my family’s money and I have 9 kids who frequently order from them or get rides but from now on we will only use door dash in this house where we know we can call someone to speak to them and only using Lyft or public transportation, because UBER got too big to care about their customers they became very shellfish and scheme and prey on us! I’ll be deleting all of our accounts this week I’m fed up with them taking my money and us not getting anything we order but can’t complain because they won’t help!
I ordered from a new place about 2 to 2 1/2 miles from my home, unfortunately thru Uber Eats, we placed the order at 3:09 and wasn’t delivered until 6:40 pm, it was cold and non eatable, it went in the trash, I called the carryout and they said they made the food and aren’t responsible for Uber Eats. I called Uber Eats customer service and was told it was only late by 15 mins. but they will give me Uber Eats Cash but for only 1/2. I paid $79.92 and they could only give me $35.36 and then she hung up on mes, I called back and spoke with another person named Chris and she wants to see a picture of the non-etible food. I refused to pull it out of the trash and I am waiting for a “Supervisor” to call me back, she said in an hour he or she has until 6:30 to return my call. I peomise you I will never never never order from them again and I can see they don’t know how to process Uber Cash.
Hi I have been trying to setup a u er eats business account since August customer support has not been helpful with getting this process started. It has been a stressful process and very overwhelming when trying to call everyday for help but get nowhere 0 support
They are even worse, when you actually have an account with them!!! I will move carefully with them.
We have not been getting our money fo r5 months now, and our account has been hacked! No one seems to know how to assist and everything is done via emails. Don’t do business with them!!!!
I wish that I could make a complaint to their managers!!! How they are still in business, it’s crazy to me!
i place a order with uber when it was complete the amount was 33.26 but they keep text me said adjustment of 8.36 and another one for 38.06 they keep abused mycredit card called didnt get no result from who came i called of email for a result because they abuse [people credit and that not right
I have been ordering from Uber eats for a long time now and the other day I ordered from mc Donald’s on Sibley in dolton ILL. I received my drink with spit in it or something and I called Uber sent pictures and was told that because I had a lot or Money being returned I couldn’t get my money returned their drivers are eating food out your bag Bag being ripped open food is not correct and they think you are supposed to accept it. This is ridiculous I removed the app and will not ever order from that platform again or my friend and family or anyone I can reach
I order from Uber all the time I’ve been a loyal customer but their customer service is horrible they won’t let you cancel your order even though the driver has been in the same place for over an hr and hasn’t moved the give you a credit of 3.16 which they think is sufficient for not receiving your order because 1.5 hrs after ordering my order was delivered to the wrong address their chat reps could care less needless to say doordash here I come hopefully it’s a better experience
I ordered food from Uber delivery. Not even 10 minutes later before food was being delivered I had to cancel order. Order wasn’t even prepared or picked up for delivery. Contacted Uber many times before order was picked up to cancel. No reply. After food picked up was told by a computer response several times I was held accountable for payment. When I finally was connected with a human by text, still had issues communicating as if I were still talking to a computer.
At this point still no resolution. Calling bank tomorrow & stopping payment. I have all text communications to share with my bank.
I was in Dever Colorado I order fro a company that said they didn’t deliver with Uber eats even though they were on the app I canceled the order and of course I didn’t receive what I ordered but was not refunded my funds and I also talked to support about it and was told I didn’t respond soon enough to get my money back and that there was nothing they could do so I the customer is supposed to just loose out with a I’m sorry please contact me
I have several issues as a loyal customer for the last few years with uber eats ive had orders in the past were drivers have taken my food and i received no compensation for it truly unfair as a long time customer and today is Monday May 29,2023 i placed an order with uber eats but when the driver arrived the restaurant informed her that they was closed but open on the app so the driver contacted me and said my order couldn’t be completed so i had to cancel that should have automatically refunded my money but no reached out to uber only to be told again that i wasn’t eligible to get my money back are you serious so money lost again no food no compensation what type of company are you people running were your taking money from your customers without customers you have no bussiness give people their money back because we work for our money just as you do and if it were you im sure you would feel exactly the same and the CEO contact information is as bogus as the damn company im canceling my account and never dealing with uber eats or rides again and i will be reporting this company to BBB.
Good for you Shanta! I also will be reporting them to any government that will listen and do something to stop this DISHONEST company.
I order dairy queen today may 24 2023. I ordered 6 pack of buster bars. When the driver her name was Melissa she was rude, nasty to me, mean, not friend at all. I took the bag inside open the boxes I only had 5 in the box missing one. I say the other person In the car eatting one one my busters. Then I called Uber eats saying I missing one this put me on hold. Then they came on phone saying I can’t give u a refund bc u have high calls for refunds I said no they hang up on me. I will never order on Uber eats again. I gave the pics of the boxes and item they said u lying I said to them what happens ur food missing u get a refund. Uber eat people mean, very rude hang up on me, bad. Dont us Uber eats anymore they r horrible. They don’t help. Uber eats is getting very bad not doing nothing to solve the problems. ( I call dairy queen where I bought the food at they gave me a brand new box of buster bars and a free shake. They were great.)
How do I give credit to Emanuel an Uber eats driver on a motorbike ?
Emanuel helped me with my car wheel stuck in a ditch in pure darkness. Emanuel was outstanding .
This was Bedfordview area.
Uber eats hack.. When they don’t issue your refund. Create a new account & get your refunds.. like i explained to them, I WILL get my money back one way or another 😎
I can’t get help with SERIOUS issue after multiple communications with Uber Eats help staff. They just close the issue without resolution. I ordered a Uber Eats delivery from a local chain grocery. They not only charged items not received – resolved but charged me $100.05 for a $50 order. WOW!
I live in a upstanding large retirement community in which a lot of people order groceries. I will not recommend Uber Eats and will tell them/post comments, etc if this is not handled or explained to me! I just need HELP! I HAVE ALL DOCUMENTATION!
I was charge twice on the same date as time from same vendor. Is this the way Uber Eats make their money shame on them. I paid one charge thinking they would both go away, not so. I charge went away but not the other. I cannot afford it use UBEREATS OR UBER any longer. There is no one to talk to via phone or email, message. There is always GrubHub
TOTALLY dishonest company. They’re disgusting. People should never use them.
These people hide behind their App to commit all kinds of scams on users as you are unable to reach anyone but the AI help through the App.
I ordered from a Chinese restaurant close by to save time for pick up since I could stop by on my way home, I used the App to select the items and placed the order by hitting the submit button. When the confirmation came up, I saw it was rerouted to a restaurant not in my area and cancelled the order. The order was cancelled according to the app but i was to be charged the full amount of the order $94.39 because they had started working on the order. Impossible since it was cancelled within seconds. I contacted an Uber Eats Rep who called the restaurant that received the order and confirmed they had not started working on it and it had been cancelled but told me the account was restricted from processing a refund. I tried to contact help on the App and was told You will still be charged $94.39. Your order was successfully processed cancelled. Thanks for using Uber Eats. I have made a claim with the bank that is waiting for the refund and tells me if they do not get then I have to go back and make the claim to the vendor. Who? These people hide, no monitored email addresses, no phone numbers, no nothing a total highway robbery
Oh my gosh this same thing happened to me and I’m STILL dealing with it! $80.25 for an order that was never even started and I verified with the restaurant. The restaurant even called Uber Eats and told them so and still they wouldn’t budge!!
The same happened to me on my wedding day! And they charged me 80$! and I never got my order! I was looking for my order for more than 1 hour, running across all of Manhattan in a wedding dress, trying to explain to the Turkish delivery boy (probably under drugs) where am I, but still unsuccessful.
The same thing happened to me today this seems like a scam Uber Eats is running..
I ordered through Uber Eats and they stole from me as well. I ordered a burger meal with 2 apple pies from McDonalds. All I got was the pies and nothing else. I was charged a $10 fee for 89 cents worth of pies and they refused to refund me. I filed a dispute with PayPal and am canceling and deleting my Uber Eats account. Unbelievable!
The same happened to me. Did the dispute though PayPal worked??
Unfortunately my PayPal account was hacked and used to order and pay Uber eats, 3 unauthorized payments, and I feel like Uber eats should be trying to help me get the info I need to prosecute!
Hello, I recently placed an order, and I do understand policies are set in place. But I do find it unfortunate we have to reep the consequences of the Uber eats driver. I was given a door dash order, an order that was completely not mines, and the agents are telling me they can’t do anything about it. I was reaching out because I think that’s quite unfair. I wasn’t expecting a refund, just wanted the food I ordered.
Sincerely,
Quirea Thomas
File a charge back with your credit card? That’s what I’d do.
I received a gift card for Christmas. When I tried to activate it I scratch my gift card for the code and was unable to read the code. I’ve tried calling to no answer or even cooperate number is no longer in service. All I want to do is activate my card I tried online but all I got was a dead end
I received the wrong order last night and spent 25 dollars, I sent a picture of the order I received and now they are telling me they can’t refund me my money?!? What the heck Uber?! Y’all need to get it together..
Very unsatisfied with Uber eats, nightly service. Order at Buffalo Wild Wings around 11 pm spent over $30 . After about 45 mins of the uber eats app telling me my order was being “prepared”, I decided to call the merchant (restaurant). I was told my order had been made prior to my order, and I automatically responded asking for a refund. $3 dollars were sent back to me out of $33 as “The refund”, I am highly upset and feel very disrespected with service. After that order, I was still very hungry so I decided to place an order at a local restaurant (Wendy’s) the store is literally less than 15 mins away from my home. Order was perfect, Preparation was perfect. I was notified once my driver picked up my food & decided to track her. A white older Caucasian lady, drove past my residence and 34 mins out with my food before canceling my order and Wendy’s closed.
have been a regular customer of Uber Eats for a few years. However, I will no longer use them and have deleted their app from my phone.
On January 2, 2023, I ordered a coffee and a muffin from Starbucks. The driver got lost, taking nearly an hour to get to me, when it normally takes about ten minutes. Then, as he was taking the bag out of his car, he dropped it, spilling the coffee, drenching the muffin and the bag was also soaked. He did offer to go back and h get another one, but I didn’t have another hour to spare. He told me he’d let Uber know what happened.
I contacted Uber support and told them what happened. I asked for a refund or credit since I received nothing of what I ordered.
After three days,Uber support contacted me, asking for an “image.” Of course, I didn’t have an “image,” since the dripping bag never even made it into my home. Uber then said sorry, they can’t issue me a refund or credit.
So essentially, Uber stole $30 from me. I cannot and will not support a company that treats their customers that way. I have also deleted my Uber rideshare app. No more Uber for me. I don’t do business with thieves.
I too order from them on December 24th 2022 and one of my items were missing and they refused to give me a refund. I have called many times and their answer was “ there is a restriction on your account because you have called so many times for a refund” which is a lie since this has been the very first time that I had order anything from them.. and boy do I regret it..
Do you happen to have “corporate offices phone number?”
Someone illegally used my debit card which I had on me all day yesterday Feb 1 2023!! I DO NOT HAVE AND UBER EATS ACCOUNT!! They charged my card for $43 plus bucks and I never have used Uber eats!! I can’t get a live person to talk to me so I can get my money back!! Uber needs dismantling if they can’t have someone answering phones for NON customers!!
Amen, I’m with you. Cancelled my account last night. They are AWFUL!!!!!!!!
Charged me 52.00 for food I didn’t get.
…….so here goes another fun phone call with someone in a foreign country, who knows absolutely nothing about what they are doing.
Very poorly run company.
Debbie Broom
Julie if you think that’s bad you should see the way that they treat their employees or rather subcontractors or independent contractors. When I first started working for them it took me an hour to get things delivered because they wouldn’t give you the right information and things will get canceled and you couldn’t get the next address their app takes up your phone battery power very very quickly and I’ll tell you what when mine died over and over again because I couldn’t get my phone to stay on using that app and they offered no support they basically in US inspired me for not delivering food that I delivered and when I offered them proof actual proof that I delivered each night and each item they did not want the proof they wanted to just accuse and fire this company is horrible..I have 2 masters degrees and weigh maybe 100 lbs.. v definitely not into stealing food . Essentially my phone died a lot battery being used up car battery not so great so it wouldn’t charge my phone and it took me forever to get the app back on to deliver food and they basically decided that I violated their contract because I couldn’t click on delivered and when I asked them to do it they didn’t this company is horrible to their employees and to their customers you know I get it every opportunity to listen to an appeal and to show them proof that I had not done anything wrong because they accuse me of fraud and that is not okay. I even sent an email to the head of HR and she did not respond.
🤔
ME TOO!! THEY CHARGED ME $42 FOR MCDONALD’S!! THE $30 PROMO CONVENIENTLY WAS NOT APPLIED!! THAT’S NOT MY FAULT!! THEIR APP IS DIFFICULT TO FIGURE OUT ESPECIALLY IF YOU HAVE A COMPLAINT!! NEVER AGAIN AND I’M TELLING AS MANY PEOPLE AS I CAN!! THEY’RE SCAMMING AND STEALING OUR MONEY!!
The same thing is happening with me my complete order was wrong I requested a refund the day the minute it happened and I was denied so then I pushed and I pushed and finally they accepted that the order was wrong and they sent me an email stating I would be refunded and I have the email still now every customer support person that I have talked to within the last 10 days and I’ve done it daily doesn’t know what they’re talking about we talked for 45 minutes to come to find out they’re on the wrong order yeah I’m done with the breeds too I’m going to I am going to write Dora I guess the CEO of Uber eats and I’m deleting my account too how is it even legal to send an email stating you’re going to give someone a refund then renege on it a company as big as Uber eats that is so sad.
I have went crazy trying to get someone to help me order. I can’t and nobody will help. I have a $40 Uber cash