Uber Eats is an online food delivery platform established by Uber in 2014. The Uber Eats headquarters is located at the Uber corporate headquarters in San Francisco, where the company was first founded in 2009.
In this post, we’ll give you all the information you need if you are looking for the Uber Eats Headquarters address, phone numbers, and emails.
Uber Eats Headquarters Address
The mailing address for Uber Eats headquarters can be found here:
Uber Technologies, Inc.
1455 Market St #400,
San Francisco, CA 94103
The building is located in the SOMA neighborhood of San Francisco, near other large tech companies like Twitter and Square. It’s a pretty unassuming building from the street.
One thing to note is that Uber is one of the largest tech companies in the world, with offices throughout the United States and the world. The address in this post is the official Uber Eats headquarters mailing address.
Uber Eats Support
If you’re looking for support as an Uber Eats customer or an Uber Eats driver, you won’t want to send anything to this address. The only time it may be worth it to send something to the headquarters address is if you feel you were unfairly deactivated. Sometimes mailing a certified letter to Uber Eats headquarters can help get your account reinstated, especially if you have it sent by an attorney. It’s not a guarantee, but it’s worth a shot if you’re out of options.
That being said, in general, the best way to get assistance is to contact Uber Eats support via the Uber Eats app.
If you’re a customer, go to the Uber Eats app, then click on the account button, and then click help. You’ll be able to contact Uber Eats customer service and get assistance with any order.
If you are a driver, the best option to get in touch with Uber Eats driver support is to call Uber Eats driver support. To do that, go to your account screen by tapping the button in the top left corner of the Uber Driver app.
Next, click the Help button near the bottom of the screen. That’ll bring you to a screen where you can call driver support.
From there, simply click Call Us and you’ll be able to talk to an Uber driver support specialist.
The wait time is generally very quick, so you should be able to talk to someone in a few minutes unless there are widespread issues with Uber that causes a lot of people to call at the same time.
Note that it can sometimes be frustrating to contact Uber driver support. I had an issue a few years ago where I couldn’t log into my account because my background check wouldn’t process. Each time I called, I kept getting the same response from the driver support specialist, which didn’t help me. It took me nearly two months of calling driver support until someone was able to finally do something for me and get my account reactivated.
In-Person Support At Uber Greenlight Hubs
If you’re a driver and need support, another option is to get in-person help at an Uber Greenlight hub. These are physical locations where Uber employees can assist Uber drivers. You usually have to make an appointment in advance, so be sure to do that so you don’t arrive and get turned away (I had this happen to me when I went to my local Uber Greenlight Hub and was turned away since I didn’t have an appointment).
In addition to in-person support, you can also get virtual appointments from your local Uber Greenlight Hub.
To make an appointment at an Uber Greenlight Hub, go to the help section in your Uber driver app, then click on the issue you’re having. If it can’t be solved in the app, you’ll see an option to schedule an appointment at a Greenlight Hub.
Uber Eats Email Addresses
If you need to get in touch with someone at Uber Eats, it’s best to do so via the Uber Eats app. That being said, if you need to get in touch with someone at Uber Eats, you can also do so via social media or email.
The best option is to contact Uber via the Uber Support Twitter account. You can also send an email to Uber Eats support at firstname.lastname@example.org.
Finally, if you really need help and can’t get any assistance, you could also make a last-ditch effort and send emails to the Uber Eats CEO. Here is the CEO’s email: Dara_khosrowshahi@uber.com. I would only do this if you’re really having trouble getting any help.
Hopefully, this information can point you in the right direction if you’re trying to get in touch with someone at Uber or Uber Eats. In general, your best bet is to get in touch with Uber via phone or in-app messages. If that’s not working, sending a letter to the headquarters or contacting a higher-level person could help too.
Julie Preston says
have been a regular customer of Uber Eats for a few years. However, I will no longer use them and have deleted their app from my phone.
On January 2, 2023, I ordered a coffee and a muffin from Starbucks. The driver got lost, taking nearly an hour to get to me, when it normally takes about ten minutes. Then, as he was taking the bag out of his car, he dropped it, spilling the coffee, drenching the muffin and the bag was also soaked. He did offer to go back and h get another one, but I didn’t have another hour to spare. He told me he’d let Uber know what happened.
I contacted Uber support and told them what happened. I asked for a refund or credit since I received nothing of what I ordered.
After three days,Uber support contacted me, asking for an “image.” Of course, I didn’t have an “image,” since the dripping bag never even made it into my home. Uber then said sorry, they can’t issue me a refund or credit.
So essentially, Uber stole $30 from me. I cannot and will not support a company that treats their customers that way. I have also deleted my Uber rideshare app. No more Uber for me. I don’t do business with thieves.
Elaine Hernandez says
I too order from them on December 24th 2022 and one of my items were missing and they refused to give me a refund. I have called many times and their answer was “ there is a restriction on your account because you have called so many times for a refund” which is a lie since this has been the very first time that I had order anything from them.. and boy do I regret it..
Do you happen to have “corporate offices phone number?”
Candy Bruce says
Someone illegally used my debit card which I had on me all day yesterday Feb 1 2023!! I DO NOT HAVE AND UBER EATS ACCOUNT!! They charged my card for $43 plus bucks and I never have used Uber eats!! I can’t get a live person to talk to me so I can get my money back!! Uber needs dismantling if they can’t have someone answering phones for NON customers!!
Amen, I’m with you. Cancelled my account last night. They are AWFUL!!!!!!!!
Charged me 52.00 for food I didn’t get.
…….so here goes another fun phone call with someone in a foreign country, who knows absolutely nothing about what they are doing.
Very poorly run company.
Julie if you think that’s bad you should see the way that they treat their employees or rather subcontractors or independent contractors. When I first started working for them it took me an hour to get things delivered because they wouldn’t give you the right information and things will get canceled and you couldn’t get the next address their app takes up your phone battery power very very quickly and I’ll tell you what when mine died over and over again because I couldn’t get my phone to stay on using that app and they offered no support they basically in US inspired me for not delivering food that I delivered and when I offered them proof actual proof that I delivered each night and each item they did not want the proof they wanted to just accuse and fire this company is horrible..I have 2 masters degrees and weigh maybe 100 lbs.. v definitely not into stealing food . Essentially my phone died a lot battery being used up car battery not so great so it wouldn’t charge my phone and it took me forever to get the app back on to deliver food and they basically decided that I violated their contract because I couldn’t click on delivered and when I asked them to do it they didn’t this company is horrible to their employees and to their customers you know I get it every opportunity to listen to an appeal and to show them proof that I had not done anything wrong because they accuse me of fraud and that is not okay. I even sent an email to the head of HR and she did not respond.
Rhonda J Boreen says
ME TOO!! THEY CHARGED ME $42 FOR MCDONALD’S!! THE $30 PROMO CONVENIENTLY WAS NOT APPLIED!! THAT’S NOT MY FAULT!! THEIR APP IS DIFFICULT TO FIGURE OUT ESPECIALLY IF YOU HAVE A COMPLAINT!! NEVER AGAIN AND I’M TELLING AS MANY PEOPLE AS I CAN!! THEY’RE SCAMMING AND STEALING OUR MONEY!!
Angelina Rodriguez says
The same thing is happening with me my complete order was wrong I requested a refund the day the minute it happened and I was denied so then I pushed and I pushed and finally they accepted that the order was wrong and they sent me an email stating I would be refunded and I have the email still now every customer support person that I have talked to within the last 10 days and I’ve done it daily doesn’t know what they’re talking about we talked for 45 minutes to come to find out they’re on the wrong order yeah I’m done with the breeds too I’m going to I am going to write Dora I guess the CEO of Uber eats and I’m deleting my account too how is it even legal to send an email stating you’re going to give someone a refund then renege on it a company as big as Uber eats that is so sad.
Allayjah Payne says
Very unsatisfied with Uber eats, nightly service. Order at Buffalo Wild Wings around 11 pm spent over $30 . After about 45 mins of the uber eats app telling me my order was being “prepared”, I decided to call the merchant (restaurant). I was told my order had been made prior to my order, and I automatically responded asking for a refund. $3 dollars were sent back to me out of $33 as “The refund”, I am highly upset and feel very disrespected with service. After that order, I was still very hungry so I decided to place an order at a local restaurant (Wendy’s) the store is literally less than 15 mins away from my home. Order was perfect, Preparation was perfect. I was notified once my driver picked up my food & decided to track her. A white older Caucasian lady, drove past my residence and 34 mins out with my food before canceling my order and Wendy’s closed.
Mary Webb says
I received the wrong order last night and spent 25 dollars, I sent a picture of the order I received and now they are telling me they can’t refund me my money?!? What the heck Uber?! Y’all need to get it together..
Mark E Peckham says
I received a gift card for Christmas. When I tried to activate it I scratch my gift card for the code and was unable to read the code. I’ve tried calling to no answer or even cooperate number is no longer in service. All I want to do is activate my card I tried online but all I got was a dead end
Quirea Thomas says
Hello, I recently placed an order, and I do understand policies are set in place. But I do find it unfortunate we have to reep the consequences of the Uber eats driver. I was given a door dash order, an order that was completely not mines, and the agents are telling me they can’t do anything about it. I was reaching out because I think that’s quite unfair. I wasn’t expecting a refund, just wanted the food I ordered.
Financial Panther says
File a charge back with your credit card? That’s what I’d do.
Unfortunately my PayPal account was hacked and used to order and pay Uber eats, 3 unauthorized payments, and I feel like Uber eats should be trying to help me get the info I need to prosecute!
Rosemarie Celano says
I ordered through Uber Eats and they stole from me as well. I ordered a burger meal with 2 apple pies from McDonalds. All I got was the pies and nothing else. I was charged a $10 fee for 89 cents worth of pies and they refused to refund me. I filed a dispute with PayPal and am canceling and deleting my Uber Eats account. Unbelievable!
Claudia Lozano says
These people hide behind their App to commit all kinds of scams on users as you are unable to reach anyone but the AI help through the App.
I ordered from a Chinese restaurant close by to save time for pick up since I could stop by on my way home, I used the App to select the items and placed the order by hitting the submit button. When the confirmation came up, I saw it was rerouted to a restaurant not in my area and cancelled the order. The order was cancelled according to the app but i was to be charged the full amount of the order $94.39 because they had started working on the order. Impossible since it was cancelled within seconds. I contacted an Uber Eats Rep who called the restaurant that received the order and confirmed they had not started working on it and it had been cancelled but told me the account was restricted from processing a refund. I tried to contact help on the App and was told You will still be charged $94.39. Your order was successfully processed cancelled. Thanks for using Uber Eats. I have made a claim with the bank that is waiting for the refund and tells me if they do not get then I have to go back and make the claim to the vendor. Who? These people hide, no monitored email addresses, no phone numbers, no nothing a total highway robbery
Amanda Soares says
Oh my gosh this same thing happened to me and I’m STILL dealing with it! $80.25 for an order that was never even started and I verified with the restaurant. The restaurant even called Uber Eats and told them so and still they wouldn’t budge!!
William Lee Christensen says
I was charge twice on the same date as time from same vendor. Is this the way Uber Eats make their money shame on them. I paid one charge thinking they would both go away, not so. I charge went away but not the other. I cannot afford it use UBEREATS OR UBER any longer. There is no one to talk to via phone or email, message. There is always GrubHub
Mary Helen McGinity says
I can’t get help with SERIOUS issue after multiple communications with Uber Eats help staff. They just close the issue without resolution. I ordered a Uber Eats delivery from a local chain grocery. They not only charged items not received – resolved but charged me $100.05 for a $50 order. WOW!
I live in a upstanding large retirement community in which a lot of people order groceries. I will not recommend Uber Eats and will tell them/post comments, etc if this is not handled or explained to me! I just need HELP! I HAVE ALL DOCUMENTATION!
Uber eats hack.. When they don’t issue your refund. Create a new account & get your refunds.. like i explained to them, I WILL get my money back one way or another 😎
How do I give credit to Emanuel an Uber eats driver on a motorbike ?
Emanuel helped me with my car wheel stuck in a ditch in pure darkness. Emanuel was outstanding .
This was Bedfordview area.
I order dairy queen today may 24 2023. I ordered 6 pack of buster bars. When the driver her name was Melissa she was rude, nasty to me, mean, not friend at all. I took the bag inside open the boxes I only had 5 in the box missing one. I say the other person In the car eatting one one my busters. Then I called Uber eats saying I missing one this put me on hold. Then they came on phone saying I can’t give u a refund bc u have high calls for refunds I said no they hang up on me. I will never order on Uber eats again. I gave the pics of the boxes and item they said u lying I said to them what happens ur food missing u get a refund. Uber eat people mean, very rude hang up on me, bad. Dont us Uber eats anymore they r horrible. They don’t help. Uber eats is getting very bad not doing nothing to solve the problems. ( I call dairy queen where I bought the food at they gave me a brand new box of buster bars and a free shake. They were great.)
Shanta Tutman says
I have several issues as a loyal customer for the last few years with uber eats ive had orders in the past were drivers have taken my food and i received no compensation for it truly unfair as a long time customer and today is Monday May 29,2023 i placed an order with uber eats but when the driver arrived the restaurant informed her that they was closed but open on the app so the driver contacted me and said my order couldn’t be completed so i had to cancel that should have automatically refunded my money but no reached out to uber only to be told again that i wasn’t eligible to get my money back are you serious so money lost again no food no compensation what type of company are you people running were your taking money from your customers without customers you have no bussiness give people their money back because we work for our money just as you do and if it were you im sure you would feel exactly the same and the CEO contact information is as bogus as the damn company im canceling my account and never dealing with uber eats or rides again and i will be reporting this company to BBB.