If you order from DoorDash with any frequency, you might run into a situation where DoorDash delivered to the wrong address. It can be frustrating when this happens. But it’s okay. If this does happen, there are things you can do to address the issue.
In this post, we’ll look at how to deal with a DoorDash order delivered to the wrong address, what you should and shouldn’t do about it, and discuss some tips and tricks to avoid your DoorDash order getting delivered to the wrong address in the first place.
Reporting When Your DoorDash Is Delivered To The Wrong Address
At the outset, if your DoorDash is delivered to the wrong address, you should report it to DoorDash immediately. The process to report an order that is delivered to the wrong address is straightforward. You’ll do the following:
- Go to the order in your DoorDash app.
- Tap the “Help” button in the top right corner.
- Under “Order Issues,” select the option indicating you did not receive your order.
- After you’ve selected your issue, follow the prompts on the screen.
Once you go through the above steps, DoorDash will issue you a refund for your order. This usually happens immediately or within a few hours at most.
If you still have issues that haven’t been addressed, contact DoorDash support and they’ll be able to give you further assistance. For additional information, you can also check out the directions from DoorDash on how to report missing orders.
Other Options If DoorDash Delivered To Wrong Address
Depending on how fast you notice that your DoorDash was delivered to the wrong address, you may be able to address the issue on your own.
If you notice it quickly, you can contact your Dasher and let them know you don’t see your order. Most of the time, it’s an honest mistake and if you’re fast enough, your Dasher will still be nearby and can bring your order to the correct address. I’ve done this myself when I’m doing deliveries and accidentally put it at the wrong house. Usually, I’m just not thinking about the house number correctly. But as long as the customer contacts me immediately, I’m able to grab the order from the wrong house and bring it to the correct house.
If your Dasher has already left, they likely put it in front of a nearby address. Usually, you can tell which house they put the order in front of from the picture they send you. Most of the time, if a Dasher delivers to the wrong address, it’s because they accidentally confused a number or just weren’t thinking, so it’s likely your order is nearby. If you know which house they put your order in front of, you can quickly walk over there and grab the order.
Unfortunately, if your Dasher isn’t close enough to grab the order and bring it to the correct address or if you can’t figure out which house the order was placed in front of, then you’ll need to simply report the order as missing and get a refund.
How To Avoid Your DoorDash Order Being Delivered To The Wrong Address
There’s not a lot you can do to avoid your DoorDash order being delivered to the wrong address. The best thing you can do is make sure your address is clearly marked. For example, if you’re ordering at night, make sure your front door lights are on. Having clearly marked house numbers can also help Dashers a lot.
If you have a confusing address, it can also be helpful to put notes in your DoorDash app with directions on how to get to your house. You could also send a text to the driver letting them know exactly how to get to your house so that there aren’t issues.
What To Do With The DoorDash Order That Was Delivered To Your Address
A reader emailed me recently noting that this article didn’t address what to do if you’re the recipient of an order that was accidentally delivered to you. It’s a fair question.
My take is this. If you want to be helpful, before grabbing the order for yourself, consider leaving it at your doorstep for 5 or 10 minutes to see if the Dasher returns for the order. If it was accidentally delivered to you and the Dasher realizes this fast enough, he or she can come back, pick up the order from your doorstep, then deliver it to the correct recipient. The customer might also know where the food was left and come for it.
If no one comes back within a reasonable amount of time, then, unfortunately, there’s not much else you or DoorDash can do about it. Reaching out to DoorDash customer service will be a waste of your time. There isn’t an obvious customer service number and their customer service is trained to deal with active customers, not someone who didn’t order the food.
In any event, even if you could reach a DoorDash customer service rep, they’d likely tell you to keep the food or dispose of it. For health code reasons, the restaurant isn’t going to be able to take the food back.
So, I’d say wait a little bit to see if the Dasher returns for the food and if no one picks it up within a reasonable period of time, consider it a windfall and keep the order for yourself (or give it to someone who might appreciate it).
Final Thoughts
It can be frustrating when your DoorDash order is delivered to the wrong address. Fortunately, DoorDash makes it easy to get a refund. Hopefully, this post gives you the information you need to make the best of a frustrating situation.
This post may contain affiliate links. Financial Panther has partnered with AwardWallet and CardRatings for our coverage of credit card products. Financial Panther, AwardWallet, and CardRatings may receive a commission from card issuers. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact on how and where card products appear on the site. The site does not include all card companies, or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
More Recommended Ebike/Scooters
Check out these other ebikes and scooters I've reviewed:
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- Troxus Explorer Step-Thru Ebike – The Troxus Explorer Step-Thru is a fat-tire ebike that I’ve had the pleasure of riding for a while now. It has amazing power, great looks, and awesome range. If you’re looking for a great fat-tire ebike that offers a lot for the price, the Troxus Explorer Step-Thru is definitely one for you to consider. Check out my Troxus Explorer Step-Thru Review.
- Hovsco HovBeta Ebike – The HovBeta is a folding ebike with great specs and a lot of interesting features, and importantly, it’s sold at a good price point. I’ve had a blast commuting with it and using it to do deliveries with DoorDash, Uber Eats, and Grubhub. Check out my Hovsco HovBeta Ebike Review.
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- Sohamo S3 Step-Thru Folding EBike Review – A Great Value Folding Ebike – The Sohamo S3 Step-Thru Folding Ebike is an entry-level folding ebike that offers a lot of value for the price point. I’ve been riding the Sohamo S3 for a while now, putting the bike through its paces, and I have to say, this bike has exceeded all of my expectations. Check out my Sohamo Review.
- KBO Flip Ebike – The KBO Flip is an excellent bike. I’ve had a great time riding it and think it’s a versatile bike that can be used for a lot of purposes and can fit a variety of lifestyles. It’s worked out great for me as a general commuter bike and as a food delivery bike. Check out my KBO Flip Review.
- Hiboy P7 Commuter Ebike – The Hiboy P7 is an excellent electric commuter bike that’s offered at an affordable price point. The range and speed of this bike are both very good, so you won’t have any trouble getting anywhere you need to go with it. As a food delivery vehicle, this is also good – with how much range it offers, you’ll be able to work all day on a single charge. Check out my Hiboy P7 Commuter Electric Bike Review.
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- Varla Falcon Scooter – The Varla Falcon is an excellent scooter that offers a good amount of power at a lower price point compared to more powerful scooters. It’s not exactly an entry-level scooter, nor is it a high-powered scooter. I think it fits somewhere in-between those two categories – an intermediate scooter if I had to give it a category. Check out my Varla Falcon Review.
- Hiboy S2 Scooter – The Hiboy S2 is an excellent entry-level commuter scooter that's perfect for someone looking to save some money in transportation costs and improve their commute. Check out my Hiboy S2 Review.
- Hiboy S2R Scooter – The Hiboy S2R is one of the more interesting electric scooters I’ve been able to test out. It’s not a high-powered scooter, but for an everyday transport option, it’s very useful, especially given some of the unique features that it has. Indeed, for the price, the Hiboy S2R might be the best value scooter I’ve used. Check out my Hiboy S2R Review.
- Fucare H3 Scooter – The Fucare H3 is a fun scooter and I’ve enjoyed testing it out. For a daily commuter or quick trips or errands, the Fucare H3 is probably the scooter I’ll use. It’s portable and easy to maneuver, so it’s just easier to take on the road when I need it. Check out my Fucare H3 Scooter Review.
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Kevin is an attorney and the blogger behind Financial Panther, a blog about personal finance, travel hacking, and side hustling using the gig economy. He paid off $87,000 worth of student loans in just 2.5 years by choosing not to live like a big shot lawyer.
Kevin is passionate about earning money using the gig economy and you can see all the ways he makes extra income every month in his side hustle reports.
Kevin is also big on using the latest fintech apps to improve his finances. Some of Kevin's favorite fintech apps include:
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- US Bank Business. US Bank is currently offering new business customers a $900 signup bonus after opening a new account and meeting certain requirements.
- M1 Finance. This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $100 for opening an account.
- Empower. One of best free apps you can use to monitor your portfolio and track your net worth. This is one of the apps I use to track my financial accounts.
Feel free to send Kevin a message here.
Do my order got delivered to the wrong house it was mother’s Day those flowers and candy they didn’t do s*** about . I did not get my order
Dearest Door Dash people,
I live on a long private (half mile long) driveway that is very secluded from the main road. I have a big mailbox with 4-inch house numbers on it next to main road and a sign halfway up the driveway with 4-inch-tall letters on it. Recently added another sign with 8-inch reflective letters that say NO DOOR DASH. That hasn’t stopped them at all. I don’t like getting up from MY supper table or stop what I am doing to answer door. I feel like my privacy is being invaded and being trespassed on. Door Dash maybe great for some but downright disrespectable for others. Personally, I would not eat anything brought to me by a perfect stranger. As a side note I am looking at purchasing and have a driveway gate installed for around $6000.00 doesn’t seem quite fair.
SIGNED… MAD AS HELL
My order was delivered to wrong address not even close to my house. DoorDash takes 3 days to issue refund. No other compensation. Completely just wasted my afternoon, took my money and I’m still without food. How is that ok?
No refund for delivery to wrong address. They basically scammed me out of 50 bucks. They are the worst!
File a chargeback with your card if DoorDash won’t help you.
I had a similar issue with UberEats a while back where only half my order was delivered, disputed for the missing half on paypal when Uber’s app wouldn’t let me report an issue, and after I was refunded the half, UE expects me to pay them back for the full amount again. Ive tried contacting UE about the issue and they refuse to do anything about it. Chargeback is not always the answer
Well, to be fair, you don’t get any consumer protections when paying with PayPal. With a credit card, on the other hand, per federal law, you will get your money back if you paid for something and didn’t get what you paid for. My recommendation is you really shouldn’t be using PayPal to pay for goods and services.
I’m sorry, but I don’t agree with having to walk to another person’s house and take something off their front porch because the delivery driver messed up. I was able to get my food re-ordered and got a $15 credit in addition for complaining. Hope my neighbor two houses down likes Mexican food.
That’s fine. But not everyone has the time to wait for their food to get re-made and redelivered. In some situations, it can make sense to grab the order if you know where it is.
It’s not the driver it’s the stupid gps system
They won’t refund you. This happened a few days ago and they basically said touch luck.
Same thing just happened to me. The delivery confirmation picture clearly shows the wrong house number and it was on the wrong road.
It took me 20 minutes to track down the food, knocked on my neighbors door and they had already started to eat the food. The said DoorDash customer service said to eat the food.
Doesn’t DoorDash put a receipt with a delivery address on the package?
DoorDash Sucks!
My order was delivered to the wrong address