If you order from DoorDash with any frequency, you might run into a situation where DoorDash delivered to the wrong address. It can be frustrating when this happens. But it’s okay. If this does happen, there are things you can do to address the issue.
In this post, we’ll look at how to deal with a DoorDash order delivered to the wrong address, what you should and shouldn’t do about it, and discuss some tips and tricks to avoid your DoorDash order getting delivered to the wrong address in the first place.
Reporting When Your DoorDash Is Delivered To The Wrong Address
At the outset, if your DoorDash is delivered to the wrong address, you should report it to DoorDash immediately. The process to report an order that is delivered to the wrong address is straightforward. You’ll do the following:
- Go to the order in your DoorDash app.
- Tap the “Help” button in the top right corner.
- Under “Order Issues,” select the option indicating you did not receive your order.
- After you’ve selected your issue, follow the prompts on the screen.
Once you go through the above steps, DoorDash will issue you a refund for your order. This usually happens immediately or within a few hours at most.
If you still have issues that haven’t been addressed, contact DoorDash support and they’ll be able to give you further assistance. For additional information, you can also check out the directions from DoorDash on how to report missing orders.
Other Options If DoorDash Delivered To Wrong Address
Depending on how fast you notice that your DoorDash was delivered to the wrong address, you may be able to address the issue on your own.
If you notice it quickly, you can contact your Dasher and let them know you don’t see your order. Most of the time, it’s an honest mistake and if you’re fast enough, your Dasher will still be nearby and can bring your order to the correct address. I’ve done this myself when I’m doing deliveries and accidentally put it at the wrong house. Usually, I’m just not thinking about the house number correctly. But as long as the customer contacts me immediately, I’m able to grab the order from the wrong house and bring it to the correct house.
If your Dasher has already left, they likely put it in front of a nearby address. Usually, you can tell which house they put the order in front of from the picture they send you. Most of the time, if a Dasher delivers to the wrong address, it’s because they accidentally confused a number or just weren’t thinking, so it’s likely your order is nearby. If you know which house they put your order in front of, you can quickly walk over there and grab the order.
Unfortunately, if your Dasher isn’t close enough to grab the order and bring it to the correct address or if you can’t figure out which house the order was placed in front of, then you’ll need to simply report the order as missing and get a refund.
How To Avoid Your DoorDash Order Being Delivered To The Wrong Address
There’s not a lot you can do to avoid your DoorDash order being delivered to the wrong address. The best thing you can do is make sure your address is clearly marked. For example, if you’re ordering at night, make sure your front door lights are on. Having clearly marked house numbers can also help Dashers a lot.
If you have a confusing address, it can also be helpful to put notes in your DoorDash app with directions on how to get to your house. You could also send a text to the driver letting them know exactly how to get to your house so that there aren’t issues.
It can be frustrating when your DoorDash order is delivered to the wrong address. Fortunately, DoorDash makes it easy to get a refund, so you’re not going to be out anything.