If you order from DoorDash with any frequency, you might run into a situation where DoorDash delivered to the wrong address. It can be frustrating when this happens. But it’s okay. If this does happen, there are things you can do to address the issue.
In this post, we’ll look at how to deal with a DoorDash order delivered to the wrong address, what you should and shouldn’t do about it, and discuss some tips and tricks to avoid your DoorDash order getting delivered to the wrong address in the first place.
Reporting When Your DoorDash Is Delivered To The Wrong Address
At the outset, if your DoorDash is delivered to the wrong address, you should report it to DoorDash immediately. The process to report an order that is delivered to the wrong address is straightforward. You’ll do the following:
- Go to the order in your DoorDash app.
- Tap the “Help” button in the top right corner.
- Under “Order Issues,” select the option indicating you did not receive your order.
- After you’ve selected your issue, follow the prompts on the screen.
Once you go through the above steps, DoorDash will issue you a refund for your order. This usually happens immediately or within a few hours at most.
If you still have issues that haven’t been addressed, contact DoorDash support and they’ll be able to give you further assistance. For additional information, you can also check out the directions from DoorDash on how to report missing orders.
Other Options If DoorDash Delivered To Wrong Address
Depending on how fast you notice that your DoorDash was delivered to the wrong address, you may be able to address the issue on your own.
If you notice it quickly, you can contact your Dasher and let them know you don’t see your order. Most of the time, it’s an honest mistake and if you’re fast enough, your Dasher will still be nearby and can bring your order to the correct address. I’ve done this myself when I’m doing deliveries and accidentally put it at the wrong house. Usually, I’m just not thinking about the house number correctly. But as long as the customer contacts me immediately, I’m able to grab the order from the wrong house and bring it to the correct house.
If your Dasher has already left, they likely put it in front of a nearby address. Usually, you can tell which house they put the order in front of from the picture they send you. Most of the time, if a Dasher delivers to the wrong address, it’s because they accidentally confused a number or just weren’t thinking, so it’s likely your order is nearby. If you know which house they put your order in front of, you can quickly walk over there and grab the order.
Unfortunately, if your Dasher isn’t close enough to grab the order and bring it to the correct address or if you can’t figure out which house the order was placed in front of, then you’ll need to simply report the order as missing and get a refund.
How To Avoid Your DoorDash Order Being Delivered To The Wrong Address
There’s not a lot you can do to avoid your DoorDash order being delivered to the wrong address. The best thing you can do is make sure your address is clearly marked. For example, if you’re ordering at night, make sure your front door lights are on. Having clearly marked house numbers can also help Dashers a lot.
If you have a confusing address, it can also be helpful to put notes in your DoorDash app with directions on how to get to your house. You could also send a text to the driver letting them know exactly how to get to your house so that there aren’t issues.
What To Do With The DoorDash Order That Was Delivered To Your Address
A reader emailed me recently noting that this article didn’t address what to do if you’re the recipient of an order that was accidentally delivered to you. It’s a fair question.
My take is this. If you want to be helpful, before grabbing the order for yourself, consider leaving it at your doorstep for 5 or 10 minutes to see if the Dasher returns for the order. If it was accidentally delivered to you and the Dasher realizes this fast enough, he or she can come back, pick up the order from your doorstep, then deliver it to the correct recipient. The customer might also know where the food was left and come for it.
If no one comes back within a reasonable amount of time, then, unfortunately, there’s not much else you or DoorDash can do about it. Reaching out to DoorDash customer service will be a waste of your time. There isn’t an obvious customer service number and their customer service is trained to deal with active customers, not someone who didn’t order the food.
In any event, even if you could reach a DoorDash customer service rep, they’d likely tell you to keep the food or dispose of it. For health code reasons, the restaurant isn’t going to be able to take the food back.
So, I’d say wait a little bit to see if the Dasher returns for the food and if no one picks it up within a reasonable period of time, consider it a windfall and keep the order for yourself (or give it to someone who might appreciate it).
Final Thoughts
It can be frustrating when your DoorDash order is delivered to the wrong address. Fortunately, DoorDash makes it easy to get a refund. Hopefully, this post gives you the information you need to make the best of a frustrating situation.
More Recommended Ebike/Scooters
Check out these other ebikes/scooters I've had the chance to do a review for:
- GEN3 Outcross Bike – The GEN3 Outcross is a solid, affordable fat tire ebike that does a good job of doing what I need it to do. It works great for city riding, giving me a smooth ride in all conditions. It’s works really well as a winter ebike since the fat tires give it good traction over snow and ice. Check out my GEN3 Outcross Review.
- Himiway Escape Bike – The Himiway Escape is an interesting bike for anyone looking for a moped-style ebike. If you’re a gig economy worker, the Himiway Escape is particularly interesting and it’s possible to think of it as an investment, especially if you can opt to do deliveries with the Himiway versus using a car. It’s not cheap, but you can definitely make your money back when you compare the mileage you’ll put on your car versus using an ebike. Check out my Himiway Escape Bike Review.
- Espin Sport Bike – The Espin Sport is a good ebike for someone who is looking for an ebike that feels and rides more like a regular bike. There are many ebikes that are really only bikes in name. In reality, they’re basically electric mopeds. The Espin Sport, by contrast, is a bike you could probably ride without the battery and you’d feel like you’re just riding a regular bike. Check out my Espin Sport Review.
- Varla Eagle One Scooter – The Varla Eagle One is an excellent scooter that can make sense for a lot of people. It can work as a primary mode of transportation. You can use it to work on gig economy apps like DoorDash, Uber Eats, and Grubhub. And it can also be a recreational vehicle if you’d prefer to use it for that. Check out my Varla Eagle One Review.
- Fucare H3 Scooter – The Fucare H3 is a fun scooter and I’ve enjoyed testing it out. For a daily commuter or quick trips or errands, the Fucare H3 is probably the scooter I’ll use. It’s portable and easy to maneuver, so it’s just easier to take on the road when I need it. Check out my Fucare H3 Scooter Review.
More Recommended Investing App Bonuses
For additional investing app bonuses, be sure to check out the ones below:
- M1 Finance ($100) – This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $100 for opening an account. Check out my M1 Finance Referral Bonus – Step-By-Step Guide.
- SoFi Invest ($25) – SoFi Invest is an easy brokerage account bonus that you can earn with just a few minutes of work. Use my SoFi Invest referral link, fund your SoFi Invest brokerage account with $100 and you’ll get $25 of free stock. I also have a step-by-step guide for the SoFi Invest referral bonus.
- Moomoo (5 free stocks) – Moomoo is a free investing app currently offering 5 free stocks (usually worth around $75-$100) if you open an account using a referral link and deposit $2,000. Read my Moomoo referral bonus guide for more information.
- Webull (5 free stocks) – Webull also gives you 5 free stock valued between $3-$3,000 each if you open an account using my referral link. Here’s a guide I wrote about how to earn your free stocks using Webull.
- Robinhood (1 free stock) – Robinhood gives you a free stock valued between $2.50-$225 if you open an account using my referral link.
- Public (1 free stock) - Public gives you a free stock valued between $3-$70 if you open an account using my referral link.
More Recommended Bank Account Bonuses
If you’re looking for more easy bank bonuses, check out the below options. These bonuses are all easy to earn and have no fees or minimum balance requirements to worry about.
- Chime ($100) - Chime is a free bank account that offers a referral bonus if you use a referral link and complete a direct deposit of $200 or more. In practice, any ACH transfer into this account triggers the bonus. This bonus is easy to earn and posts instantly, so you’ll know if you met the requirements as soon as you move money into the account. I wrote a step-by-step guide on how to earn your Chime referral bonus that I recommend you check out.
- US Bank Business ($500) – This offer is limited to customers in the following states: AZ, AR, CA, CO, ID, IL, IN, IA, KS, KY, MN, MO, MT, NE, NV, NM, NC, ND, OH, OR, SD, TN, UT, WA, WI, WY. This is a fairly easy bank bonus to earn, since there are no direct deposit requirements. In addition, you can open the Silver Business Checking account, which comes with no monthly fees. Check out how to earn this big bonus here.
- SoFi Money ($275) – SoFi Money is a free checking account from SoFi. They’re currently offering a $25 referral bonus if you open a SoFi account with a referral link and deposit $10. You can also make an additional $250 as well if you complete a direct deposit. This is a good bank that is also 100% free, so you won’t have to worry about managing this account. Here’s a post I wrote with instructions on how to earn your SoFi Money bonus: SoFi Money Referral Bonus: Step By Step Guide.
- Fairwinds Credit Union ($100) – Fairwinds Credit Union is offering a referral bonus for users that sign up using a referral link. Fairwinds has no fees or minimum balance, so this is a particularly easy bonus to earn. Since this is a smaller credit union, my gut instinct tells me this offer won’t be around long, so if you’re in a position to meet the bonus requirements, grab this bonus before it’s gone. Here is my step-by-step guide on how to earn your Fairwinds Credit Union bonus.
- Upgrade ($50) – Upgrade is a free checking account that’s currently offering a $50 referral bonus if you open an account and complete three debit card transactions. These bonus terms are easy to meet, so it’s well worth doing this bonus as soon as you can. Importantly, this bonus says that it’s now scheduled to end on April 15, 2023. As long as you get your account opened before April 15th, you should be eligible. Here’s a post I wrote with more details: Upgrade $50 Referral Bonus – Step By Step Directions.
- Current ($50) – Current is a free fintech bank that’s offering new users a $50 referral bonus after signing up for an account using a referral link.Current is an easy bonus to earn and also gives you access to three savings accounts that pay you 4% interest on up to $2,000. That means you can put away up to $6,000 earning 4% interest. That’s very good and makes Current an account I recommend to everyone. Check out my step-by-step guide on how to earn your Current Bank bonus.
- Digital Federal Credit Union ($20) – Digital Federal Credit Union (DCU) is a free, nationwide credit union that I recommend to readers for two reasons. First, DCU has a $20 referral bonus if you open a free DCU checking account with a referral link. Second, DCU has a saving account that gives you 6.17% interest on your first $1,000. Check out my in-depth post on how to set this account up.
- Netspend ($20 + 5% Interest Savings Account) – Netspend is a company that provides 5% interest savings accounts. If you sign up using my referral link, you’ll get a $20 signup bonus once you make your first deposit into your Netspend account of $40 or more. That means you get a 5% interest savings account and a free $20 to start! Make sure to check out my in-depth guide on how to set up these accounts.
- Novo Bank ($40) - Novo bank is a free business checking account that’s currently offering a $40 bonus if you open a Novo business checking account using a referral link. In addition to being a good bank bonus, Novo is also a good business checking account. It has no monthly fees or minimum balance requirements and operates a good app and website. Indeed, it’s the business checking account I currently use for this blog. Check out my post on how to easily open a Novo account.
- Varo ($30) – Varo is a free fintech banking app similar to Chime or Current. It’s currently offering a $30 bonus to new users that open a new Varo account with a referral link. The bonus for this bank is very easy to meet, all you need to do is spend $20 within 30 days of opening your Varo account. Check out my step-by-step guide to learn how to earn this bonus.
Kevin is an attorney and the blogger behind Financial Panther, a blog about personal finance, travel hacking, and side hustling using the gig economy. He paid off $87,000 worth of student loans in just 2.5 years by choosing not to live like a big shot lawyer.
Kevin is passionate about earning money using the gig economy and you can see all the ways he makes extra income every month in his side hustle reports.
Kevin is also big on using the latest fintech apps to improve his finances. Some of Kevin's favorite fintech apps include:
- SoFi Money. A really good checking account with absolutely no fees. You'll get a $25 referral bonus if you open a SoFi Money account with a referral link, and an additional $250 if you complete a direct deposit.
- US Bank Business. US Bank is currently offering new business customers a $500 signup bonus after opening a new account and meeting certain requirements.
- M1 Finance. This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $100 for opening an account.
- DCU. Digital Federal Credit Union (DCU) is a free, nationwide credit union that I recommend to readers for two reasons. First, DCU has a $20 referral bonus if you open a free DCU checking account with a referral link. Second, DCU has a savings account that gives you 6.17% interest on your first $1,000.
- Personal Capital. One of best free apps you can use to monitor your portfolio and track your net worth. This is one of the apps I use to track my financial accounts.
Feel free to send Kevin a message here.
My order was delivered to the wrong address
They won’t refund you. This happened a few days ago and they basically said touch luck.
I’m sorry, but I don’t agree with having to walk to another person’s house and take something off their front porch because the delivery driver messed up. I was able to get my food re-ordered and got a $15 credit in addition for complaining. Hope my neighbor two houses down likes Mexican food.
That’s fine. But not everyone has the time to wait for their food to get re-made and redelivered. In some situations, it can make sense to grab the order if you know where it is.
No refund for delivery to wrong address. They basically scammed me out of 50 bucks. They are the worst!
File a chargeback with your card if DoorDash won’t help you.