Your DoorDash acceptance rate doesn’t matter in terms of staying on the DoorDash platform – you can’t get deactivated for having a low acceptance rate. But it does matter if you want to get certain benefits available to Dashers who maintain a certain acceptance rate.
If you find yourself with a low acceptance rate, DoorDash has a feature that will allow you to reset your acceptance rate. There are two main reasons you’d want to reset your acceptance rate.
The first to make yourself eligible for the Top Dasher program. When you’re in the Top Dasher program, you get the ability to Dash anytime, even if the zone is gray and already full of Dashers.
The second reason is to give yourself priority access. If you qualify for priority access, you’ll gain access to higher-paying orders from DoorDash. To get priority access, you’ll need a customer rating above 4.5 and an acceptance rate above 50%. You’ll gain “more” priority access if your acceptance rate is over 70%. With priority access, you’ll also get increased access to Dash Now, which means you’ll be able to Dash whenever you want, rather than having to put yourself on the DoorDash schedule in advance.
In this post, we’ll look at how to reset your DoorDash acceptance rate and why you might want to do it.
DoorDash Reset Acceptance Rate – How It Works
If you’re eligible for it, DoorDash will send you an email letting you know that you can reset your acceptance rate. You should also receive a notification in your Dasher app.
Here’s an example of an email I recently received from DoorDash giving me the option to reset my acceptance rate:
You’ll typically have a set amount of time to accept the offer before it expires, usually a few days to a few weeks.
If you accept the reset offer, DoorDash will reset your acceptance rate for the amount of time they state in their offer to you. You’ll also get priority access during that time, with your priority access renewing or not renewing depending on whether you meet the priority access qualifications (to qualify for priority access, you’ll need at least a 4.5 customer rating and a 50% acceptance rate).
DoorDash states that it sends offers to reset your acceptance rate to Dashers with a “qualifying customer rating.” They don’t specifically say what it needs to be, but I would guess that it matches what you need for priority access. That means you’ll probably need to have a customer rating above 4.5. I’m also not sure how they determine when to send offers to reset your acceptance rate. I seem to get them randomly.
If you receive an offer to reset your acceptance rate, click the link in your email or in the app, then complete the reset form. DoorDash will then send you a notification confirming that your acceptance rate reset has been processed.
Should You Reset Your DoorDash Acceptance Rate?
If you receive an offer to reset your DoorDash acceptance rate, should you take it? I personally never take the offer, mainly because I don’t care about priority access or getting Top Dasher status. In my market, I never have an issue with Dashing when I want to (only rarely do I log in and find that there’s no availability for me to Dash). And to me, having access to priority orders doesn’t seem to matter – I’m still able to get good-paying orders even without priority access.
Meanwhile, maintaining a high acceptance rate means I’d have to accept orders that aren’t worth it for me, either because they pay too little, take too long to complete, or are going too far away. I’m very strategic about which offers I accept, so my acceptance rate is usually very low since I’m rejecting far more offers than I accept.
That being said, my experience isn’t going to be universal, and depending on where you live, having priority access or being in the Top Dasher program might matter. There doesn’t seem to be much downside to resetting your acceptance rate either, so if you have the opportunity to reset your acceptance rate, it probably makes sense to do it and at least give yourself priority access for a few weeks.
The only potential downside to resetting your acceptance rate is if it impacts your ability to receive future offers to reset your acceptance rate. I’m not sure if DoorDash limits Dashers to resetting their acceptance rate just once, or if they have some limit on how often they’ll let you reset your acceptance rate. My guess would be that DoorDash does keep track of this and won’t send you offers to reset your acceptance rate if you’ve recently reset your acceptance rate before. So, if you do reset your acceptance rate, you’ll want to be strategic about when you do it.
The ability to reset your acceptance rate can be a nice feature. It’s not something I worry about too much since I’m not too concerned about priority access or Top Dasher status, but for Dashers who work in certain busy markets, having priority access to higher-paying orders and earlier access to the DoorDash schedule can matter a lot.
There isn’t much downside to resetting your acceptance rate, so if you get the DoorDash reset acceptance rate offer, you can take advantage of it without much worry. The only thing to think about is whether resetting your acceptance rate could impact your ability to reset your acceptance rate in the future, as DoorDash probably limits how often Dashers can reset their acceptance rate.