If you’re delivering for Uber Eats, you might be wondering if your Uber Eats acceptance rate matters. Should you accept most of the orders that Uber Eats sends your way? Or can you be strategic and only accept better orders?
Here’s the short answer. Your Uber Eats acceptance rate doesn’t matter. Indeed, Uber Eats makes it clear that it doesn’t matter. Anecdotally, I’ve also been delivering with Uber Eats for over 5 years and have consistently maintained a low acceptance rate. Usually, I accept 25% or less of the delivery requests I receive.
In this post, we’ll look at how the Uber Eats acceptance rate works and further explain why it simply doesn’t matter. We’ll also talk about another issue related to your Uber Eats acceptance rate – canceling orders and how you can do that without hurting your standing on Uber Eats.
Uber Eats Acceptance Rate – What Is It And How It Works
Your Uber Eats acceptance rate is based on the number of Uber Eats delivery requests you receive that you also accept. Every time you receive an Uber Eats delivery request on your phone, you have the choice of either accepting it or rejecting it.
When you reject an order, you lower your acceptance rate. By contrast, when you accept an order, you increase your acceptance rate. For example, if you’ve received 100 delivery requests and rejected 50 of them, your acceptance rate would be 50%.
One thing to note is that if you reject too many orders in a row or let a bunch of orders in a row lapse before you accept or reject them, Uber Eats will automatically log you out of the app. However, you can immediately log back in and keep getting delivery requests, so this is more of an annoyance than an actual issue you have to worry about.
How To Check Your Uber Eats Acceptance Rate
Uber Eats used to show you your acceptance rate, but a few years ago, they removed that feature. Recently, however, they seemed to have brought it back. Now you can see your Uber Eats acceptance rate in the profile section of your Uber driver app (click the top left corner of the Driver app, then click on your profile picture).
Here’s what my stats look like in the Uber Eats driver app:
As you can see, I maintain a low acceptance rate, only accepting orders that are profitable to me. I reject far more orders than I ever accept (I also have a high cancel rate, which is a subject for another post).
In the past when Uber Eats showed you your acceptance rate, people who didn’t understand the app were convinced that your acceptance rate mattered and could get you deactivated if it got too low. In reality, it’s a scare tactic that Uber Eats uses to get less experienced drivers to accept more orders. I’ve been delivering for Uber Eats for over five years and have never had issues getting orders or working with Uber Eats. If the acceptance rate did matter, I’d have noticed by now.
Your Uber Eats Acceptance Rate Doesn’t Matter
The definitive answer is that your Uber Eats acceptance rate does not matter. They make it clear in both your independent contractor agreement, as well as on the website. For example, for promotions and quests, Uber Eats states: “As of August 21, 2017 Uber is no longer tracking acceptance rate or cancellation rate against Quest promotions.” The fact that they are no longer tracking your acceptance rate in the app at all is also an indication that it doesn’t matter.
That being said, Uber Eats isn’t afraid of using scare tactics to make it seem like your acceptance rate might matter. For example, on the Uber help page, they state this:
“It is important to maintain a high acceptance rate to provide a reliable service to restaurants and customers.”
That might seem to imply that your acceptance rate matters, but it’s really empty language meant to scare new drivers into accepting more orders.
And again, I know that your acceptance rate doesn’t matter because I maintain a low acceptance rate, cherry-picking orders that make sense to me. Despite this, I’ve been consistently delivering for Uber Eats for over half a decade.
If you think about it, Uber Eats has a vested interest in avoiding anything that makes Uber Eats drivers look like employees. Requiring drivers to accept a certain percentage of orders would undermine the independent contractor relationship between Uber Eats and its drivers. So the best they can do is try to scare drivers into accepting more orders, but they can’t really do anything to punish drivers that are strategic about which orders they accept.
Canceling Uber Eats Orders – That’s Okay Too
Related to accepting orders is whether you can also cancel orders after you accept them. The answer here is that you can cancel orders without any issue so long as you do so before you pick up the order.
There are a lot of reasons why you might want to cancel an order after you accept it. First, it’s easy to accidentally accept a delivery request. The app makes it stupidly easy to click accept. I guarantee you’ll find yourself opening the app and accepting an order by accident.
The second reason you might want to cancel an order is if you arrive at the restaurant and find the order isn’t ready or there’s a long wait. Sometimes, you just need to cut your losses and move on.
Finally, you might also cancel an order because it’s not going in an ideal direction. If you’re multi-apping (which I recommend everyone does), you might get an order from Uber Eats, then realize that you have orders from DoorDash or Grubhub going in opposite directions. In those situations, it might make sense to cancel an Uber Eats order you already accepted to focus on other orders.
The most important thing is to never cancel an order after you’ve picked up the food and marked that you’re on your way to the customer. The reason you don’t want to do this is that Uber Eats or the restaurant loses money if you cancel an order after you’ve picked it up. When you cancel an order after you’ve picked it up, you keep the food and no one else can deliver the order. If you do this too many times, I’m positive that Uber Eats will eventually deactivate your account.
By contrast, if you cancel an order before you pick it up, there’s no harm to anyone. Uber Eats can send the order to someone else and they’ll still make their money.
So, if you’ve made it this far, you hopefully have learned why your Uber Eats acceptance rate doesn’t matter. When you’re delivering with Uber Eats, you’re working as an independent contractor, which means you are your own small business. As such, you need to act like one and be strategic about the assignments you accept. No business would ever accept an unprofitable bit of work. And the same should be true for you.