Does your Uber Eats cancellation rate matter? It’s a question that seems to confuse people. Based on my years of experience (I’ve completed thousands of deliveries and have been working on Uber Eats for over 5 years), I’ve concluded that it does not matter. You can cancel orders as often as you like, with the caveat that you only cancel orders before you actually pick up the food.
For a long time, Uber Eats didn’t show you your cancellation rate. That’s not to say they weren’t tracking it, but if they did track it, it was only in the background and wasn’t provided to drivers.
Recently, however, Uber Eats has been testing out a feature where they show you your acceptance rate and cancellation rate. I noticed it recently when I was looking at my profile and could see my acceptance rate and cancellation rate (both of which are low because I’m strategic about the orders I accept). It doesn’t appear that everyone can see this information yet, but I imagine it may roll out to everyone soon.
Uber Eats Cancellation Rate – How It Works
Your Uber Eats cancellation rate is calculated based on your last 100 delivery requests. To calculate your cancellation rate, Uber looks at the number of deliveries you’ve canceled over your last 100 accepted requests.
For example, if you’ve canceled 20 orders out of your last 100 requests, that means your cancellation rate is 20%.
Uber vaguely claims that your cancellation rate matters, although they don’t provide any specifics about how high your cancellation rate can be before you risk deactivation. Instead, they simply provide a generic statement that canceling orders slows things down and forces customers to wait for their food. This is in stark contrast to an app like DoorDash, which makes clear that if your cancellation rate falls too low, you will be subject to deactivation.
My cancellation rate on Uber Eats is always fairly high – typically in the 20% range. That’s because I’ll often drop Uber Eats orders if they don’t work for me or if the wait is excessive. In the next section, I’ll explain why your Uber Eats cancellation rate does not matter.
Your Cancellation Rate Does Not Matter
Your cancellation rate on Uber Eats does not matter. After you accept an order, you are free to cancel them as much as you want. I’ve done this for years and have never encountered an issue.
There is one important caveat, however. Never cancel an order after you’ve picked up the food and marked that you’re on the way to the customer.
The reason you don’t want to do this is that if you do, Uber Eats or the restaurant loses money. If you cancel an order after you’ve picked it up, you end up keeping the food and no one else can deliver the order. But if you cancel an order before you’ve picked it up, it’ll get sent to another driver who can complete the order.
In other words, no one is harmed if you cancel an order before you pick it up. But if you cancel after you’ve picked up the food, someone is losing money. I am certain that if you cancel orders after you’ve picked up the food, Uber Eats will eventually deactivate you.
Generally, your best bet, if you want to cancel an Uber Eats delivery, is to cancel it as soon as you know you don’t want to do it.
Why Would You Want To Cancel An Uber Eats Order?
There are a few reasons why you might want to cancel an order after you accept it. The most common is when you accidentally accept a delivery request. It’s easy to accidentally accept a delivery request, so when that happens, you’ll want to cancel the order if it’s not one you want to complete.
Another reason is if you arrive at the restaurant and find it’s a long wait for your food. Sometimes, it’s better to cut your losses and move on to a better order, rather than wait for an order to finish.
Finally, you might also cancel an order because it’s not going in an ideal direction. I multi-app regularly, which means I do deliveries from all three of the major delivery companies at the same time (DoorDash, Uber Eats, and Grubhub). If you’re multi-apping, you might get an order from Uber Eats, then realize that you have orders from DoorDash or Grubhub going in opposite directions. In those situations, it might make sense to cancel an Uber Eats order you already accepted to focus on other orders that work better for you.
Your Uber Eats cancellation rate does not matter. So long as you cancel orders before you pick up the food, you shouldn’t have any problems.
Of course, if you’re going to cancel an order, try to do it as soon as possible. It’s better to give Uber Eats plenty of time to find a new driver, rather than holding onto an order for a while that you know you don’t want to complete.