Does your Uber Eats cancellation rate matter? It’s a question that seems to confuse people. Based on my years of experience (I’ve completed thousands of deliveries and have been working on Uber Eats for over 5 years), I’ve concluded that it does not matter. You can cancel orders as often as you like, with the caveat that you only cancel orders before you actually pick up the food.
For a long time, Uber Eats didn’t show you your cancellation rate. That’s not to say they weren’t tracking it, but if they did track it, it was only in the background and wasn’t provided to drivers.
Recently, however, Uber Eats has been testing out a feature where they show you your acceptance rate and cancellation rate. I noticed it recently when I was looking at my profile and could see my acceptance rate and cancellation rate (both of which are low because I’m strategic about the orders I accept). It doesn’t appear that everyone can see this information yet, but I imagine it may roll out to everyone soon.
Uber Eats Cancellation Rate – How It Works
Your Uber Eats cancellation rate is calculated based on your last 100 delivery requests. To calculate your cancellation rate, Uber looks at the number of deliveries you’ve canceled over your last 100 accepted requests.
For example, if you’ve canceled 20 orders out of your last 100 requests, that means your cancellation rate is 20%.
Uber vaguely claims that your cancellation rate matters, although they don’t provide any specifics about how high your cancellation rate can be before you risk deactivation. Instead, they simply provide a generic statement that canceling orders slows things down and forces customers to wait for their food. This is in stark contrast to an app like DoorDash, which makes clear that if your cancellation rate falls too low, you will be subject to deactivation.
My cancellation rate on Uber Eats is always fairly high – typically in the 20% range. That’s because I’ll often drop Uber Eats orders if they don’t work for me or if the wait is excessive. In the next section, I’ll explain why your Uber Eats cancellation rate does not matter.
Your Cancellation Rate Does Not Matter
Your cancellation rate on Uber Eats does not matter. After you accept an order, you are free to cancel them as much as you want. I’ve done this for years and have never encountered an issue.
There is one important caveat, however. Never cancel an order after you’ve picked up the food and marked that you’re on the way to the customer.
The reason you don’t want to do this is that if you do, Uber Eats or the restaurant loses money. If you cancel an order after you’ve picked it up, you end up keeping the food and no one else can deliver the order. But if you cancel an order before you’ve picked it up, it’ll get sent to another driver who can complete the order.
In other words, no one is harmed if you cancel an order before you pick it up. But if you cancel after you’ve picked up the food, someone is losing money. I am certain that if you cancel orders after you’ve picked up the food, Uber Eats will eventually deactivate you.
Generally, your best bet, if you want to cancel an Uber Eats delivery, is to cancel it as soon as you know you don’t want to do it.
Why Would You Want To Cancel An Uber Eats Order?
There are a few reasons why you might want to cancel an order after you accept it. The most common is when you accidentally accept a delivery request. It’s easy to accidentally accept a delivery request, so when that happens, you’ll want to cancel the order if it’s not one you want to complete.
Another reason is if you arrive at the restaurant and find it’s a long wait for your food. Sometimes, it’s better to cut your losses and move on to a better order, rather than wait for an order to finish.
Finally, you might also cancel an order because it’s not going in an ideal direction. I multi-app regularly, which means I do deliveries from all three of the major delivery companies at the same time (DoorDash, Uber Eats, and Grubhub). If you’re multi-apping, you might get an order from Uber Eats, then realize that you have orders from DoorDash or Grubhub going in opposite directions. In those situations, it might make sense to cancel an Uber Eats order you already accepted to focus on other orders that work better for you.
Final Thoughts
Your Uber Eats cancellation rate does not matter. So long as you cancel orders before you pick up the food, you shouldn’t have any problems.
Of course, if you’re going to cancel an order, try to do it as soon as possible. It’s better to give Uber Eats plenty of time to find a new driver, rather than holding onto an order for a while that you know you don’t want to complete.
More Recommended Ebike/Scooters
Check out these other ebikes/scooters I've had the chance to do a review for:
- GEN3 Outcross Bike – The GEN3 Outcross is a solid, affordable fat tire ebike that does a good job of doing what I need it to do. It works great for city riding, giving me a smooth ride in all conditions. It’s works really well as a winter ebike since the fat tires give it good traction over snow and ice. Check out my GEN3 Outcross Review.
- Himiway Escape Bike – The Himiway Escape is an interesting bike for anyone looking for a moped-style ebike. If you’re a gig economy worker, the Himiway Escape is particularly interesting and it’s possible to think of it as an investment, especially if you can opt to do deliveries with the Himiway versus using a car. It’s not cheap, but you can definitely make your money back when you compare the mileage you’ll put on your car versus using an ebike. Check out my Himiway Escape Bike Review.
- Espin Sport Bike – The Espin Sport is a good ebike for someone who is looking for an ebike that feels and rides more like a regular bike. There are many ebikes that are really only bikes in name. In reality, they’re basically electric mopeds. The Espin Sport, by contrast, is a bike you could probably ride without the battery and you’d feel like you’re just riding a regular bike. Check out my Espin Sport Review.
- Varla Eagle One Scooter – The Varla Eagle One is an excellent scooter that can make sense for a lot of people. It can work as a primary mode of transportation. You can use it to work on gig economy apps like DoorDash, Uber Eats, and Grubhub. And it can also be a recreational vehicle if you’d prefer to use it for that. Check out my Varla Eagle One Review.
- Fucare H3 Scooter – The Fucare H3 is a fun scooter and I’ve enjoyed testing it out. For a daily commuter or quick trips or errands, the Fucare H3 is probably the scooter I’ll use. It’s portable and easy to maneuver, so it’s just easier to take on the road when I need it. Check out my Fucare H3 Scooter Review.
More Recommended Investing App Bonuses
For additional investing app bonuses, be sure to check out the ones below:
- M1 Finance ($10) – This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $10 for opening an account. Check out my M1 Finance Referral Bonus – Step-By-Step Guide.
- SoFi Invest ($25) – SoFi Invest is an easy brokerage account bonus that you can earn with just a few minutes of work. Use my SoFi Invest referral link, fund your SoFi Invest brokerage account with $100 and you’ll get $25 of free stock. I also have a step-by-step guide for the SoFi Invest referral bonus.
- Moomoo (5 free stocks) – Moomoo is a free investing app currently offering 5 free stocks (usually worth around $75-$100) if you open an account using a referral link and deposit $2,000. Read my Moomoo referral bonus guide for more information.
- Webull (5 free stocks) – Webull also gives you 5 free stock valued between $3-$3,000 each if you open an account using my referral link. Here’s a guide I wrote about how to earn your free stocks using Webull.
- Robinhood (1 free stock) – Robinhood gives you a free stock valued between $2.50-$225 if you open an account using my referral link.
- Public (1 free stock) - Public gives you a free stock valued between $3-$70 if you open an account using my referral link.
More Recommended Bank Account Bonuses
If you’re looking for more easy bank bonuses, check out the below options. These bonuses are all easy to earn and have no fees or minimum balance requirements to worry about.
- Chime ($100) - Chime is a free bank account that offers a referral bonus if you use a referral link and complete a direct deposit of $200 or more. In practice, any ACH transfer into this account triggers the bonus. This bonus is easy to earn and posts instantly, so you’ll know if you met the requirements as soon as you move money into the account. I wrote a step-by-step guide on how to earn your Chime referral bonus that I recommend you check out.
- Digital Federal Credit Union ($100) – Digital Federal Credit Union (DCU) is a free, nationwide credit union that I recommend to readers for two reasons. First, DCU has a $100 referral bonus if you open a free DCU checking account with a referral link. Second, DCU has a saving account that gives you 6.17% interest on your first $1,000. Check out my in-depth post on how to set this account up.
- Upgrade ($100) – Upgrade is a free checking account that’s currently offering a $100 referral bonus if you open an account and complete three debit card transactions. These bonus terms are easy to meet, so it’s well worth doing this bonus as soon as you can. Importantly, this bonus says that it’s now scheduled to end on January 31, 2023. As long as you get your account opened before January 31st, you should be eligible. Here’s a post I wrote with more details: Upgrade $100 Referral Bonus – Step By Step Directions.
- SoFi Money ($275) – SoFi Money is a free checking account from SoFi. They’re currently offering a $25 referral bonus if you open a SoFi account with a referral link and deposit $10. You can also make an additional $250 as well if you complete a direct deposit. This is a good bank that is also 100% free, so you won’t have to worry about managing this account. Here’s a post I wrote with instructions on how to earn your SoFi Money bonus: SoFi Money Referral Bonus: Step By Step Guide.
- Current ($50) – Current is a free fintech bank that’s offering new users a $50 referral bonus after signing up for an account using a referral link.Current is an easy bonus to earn and also gives you access to three savings accounts that pay you 4% interest on up to $2,000. That means you can put away up to $6,000 earning 4% interest. That’s very good and makes Current an account I recommend to everyone. Check out my step-by-step guide on how to earn your Current Bank bonus.
- Fairwinds Credit Union ($100) – Fairwinds Credit Union is offering a referral bonus for users that sign up using a referral link. Fairwinds has no fees or minimum balance, so this is a particularly easy bonus to earn. Since this is a smaller credit union, my gut instinct tells me this offer won’t be around long, so if you’re in a position to meet the bonus requirements, grab this bonus before it’s gone. Here is my step-by-step guide on how to earn your Fairwinds Credit Union bonus.
- OnJuno ($60) – OnJuno is a fintech/neobank that is currently offering a $10 referral bonus if you open an account using a referral link and make a deposit of $50 or more. You will also get 1000 JCOIN. The 1000 of JCOIN is cryptocurrency. At the time I'm writing this, it'll be worth about $50. Check out my OnJuno referral bonus guide here.
- Varo ($30) – Varo is a free fintech banking app similar to Chime or Current. It’s currently offering a $30 bonus to new users that open a new Varo account with a referral link. The bonus for this bank is very easy to meet, all you need to do is spend $20 within 30 days of opening your Varo account. Check out my step-by-step guide to learn how to earn this bonus.
- Novo Bank ($40) - Novo bank is a free business checking account that’s currently offering a $40 bonus if you open a Novo business checking account using a referral link. In addition to being a good bank bonus, Novo is also a good business checking account. It has no monthly fees or minimum balance requirements and operates a good app and website. Indeed, it’s the business checking account I currently use for this blog. Check out my post on how to easily open a Novo account.
- Albert ($150) – If you can manage to do a real direct deposit, Albert is an easy account you can use to earn a referral bonus. Here’s a review about Albert I wrote. And here’s a step-by-step guide on how to earn your Albert referral bonus.
- Netspend ($20 + 5% Interest Savings Account) – Netspend is a company that provides 5% interest savings accounts. If you sign up using my referral link, you’ll get a $20 signup bonus once you make your first deposit into your Netspend account of $40 or more. That means you get a 5% interest savings account and a free $20 to start! Make sure to check out my in-depth guide on how to set up these accounts.
Kevin is an attorney and the blogger behind Financial Panther, a blog about personal finance, travel hacking, and side hustling using the gig economy. He paid off $87,000 worth of student loans in just 2.5 years by choosing not to live like a big shot lawyer.
Kevin is passionate about earning money using the gig economy and you can see all the ways he makes extra income every month in his side hustle reports.
Kevin is also big on using the latest fintech apps to improve his finances. Some of Kevin's favorite fintech apps include:
- SoFi Money. A really good checking account with absolutely no fees. You'll get a $25 referral bonus if you open a SoFi Money account with a referral link, and an additional $250 if you complete a direct deposit.
- DCU. Digital Federal Credit Union (DCU) is a free, nationwide credit union that I recommend to readers for two reasons. First, DCU has a $100 referral bonus if you open a free DCU checking account with a referral link. Second, DCU has a savings account that gives you 6.17% interest on your first $1,000.
- Novo Bank. Novo bank is a free business checking account that’s currently offering a $40 bonus if you open a Novo business checking account using a referral link. It’s the business checking account I currently use for this blog.
- M1 Finance. This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $10 for opening an account.
- Personal Capital. One of best free apps you can use to monitor your portfolio and track your net worth. This is one of the apps I use to track my financial accounts.
Feel free to send Kevin a message here.
My uber eats acceptance rate is 24% right now, when that was about 37%,i thought my acceptance rate is low, i am select order:low price,some restarunt have argued, some area not easy park,etc. i speculate most person will have higher acceptance rate than me,from my observe some chinese guy or other race/country guy’s delivery+earn money,some chinese guy told me or i have read some online info from chinese guy that they earn about $300 per day from doing dasher or other delivery app job,and they may drive over 3000 mile per month. i thought you may accept as much order as you can to earn more money. however, right now i found your acceptance rate is 13%, which is even less than mine right now, i am some surprise,oh,someone else donot accept as much order as they can.maybe you are white or black guy, more causual to earn money than some chinese guy. i am sensible and think of your low acceptance rate,compare.
You said the cancellation rate does not matter,you did many years,it around 20%, i donot agree, even guess you in purposely to misleading others,may be your account is a deactive account already,but you screenshot the rate to mislead others, trap others. i talk with uber eats support many times, they told me that too many cancel affect cancellation rate ,will result in deactive. So i guess there might be some cancellation rate value cause the deactive.
i have read from google the satisfaction rate below 75% will result in deactive or not receive order,i asked this with uber eats support,repplied this is correct. But for my own experience, my satisfaction rate has dropped to 73% one day, and the same day then up to 75%, it doesnot deactive. i guess the reason maybe: 1.drop to 73% and up to 75% happen in the same day, the time between is not too long.the system may need some time to reaction, but it havenot time to reaction when 73% then the rate up to 75%. 2.maybe for the date close to christmas day,uber eats needs more driver,then the standard is not so strict. 3.the rate depend on diffrent account is diffrent,my account’s satisfaction rate may can below 75%.
Although i donot know how many cancellation rate will cause deaction, but it does matter,and sounds very important,from i get from uber eats support. maybe someone else’s cancellation rate come to 22%,the account deactive, will you take responsible ?
if i follow you,i will be controlled by your mind, i donot trust you, i even guess your rate may be cause deactive.
You said donot cancel the picked order, because cancel the picked order will make restarunt loose money,the customer delay time,and will result in driver’s account deactive. i donot agree either, that sounds like your guess, do you asked uber eats? although i know some restarunt suspicious driver will cancel order after pick up but not click on confirm pick up, maybe they use some way to cheat the food, and a lot of restarunt require me to confirm pick up order then can pick the food , i am very very hate that, that is like the restarunt control me, force me to confirm, i told them many times, i pick food,i confirm pick,i deliver, that’s all by my own decision,not forced by others, sometimes this will cause arguement. it seems somerestarunts donot trust driver,but i think i can use my account to earn over $1000(this is general talking,earn this amount need some time,and maybe there happen something cause deactive,but not achieve $1000,but anyway,i want express i can use the account earn more money than the food value ),why some restarunt would assume me will use the cheat way to get that maybe only $10?and the taste maybe bad.i know the rent for a dasher account is around $50-$100/week,i rent several dasher accounts before,that time i donot have ssn,althrough i violate their company rule,but i donot cheat,i told them many many time about rent and buy acount,even when talked to their supervisor, my rented and bought dasher account both deactive, i can violate the rule,but i am honest.but talk back, i am honest, i donot use this kind of cheat way to get the food.
Refer to your opinion that donot cancel the picked order,i think :1.if there exist some reason to cancel ,then just cancel, maybe send back the food,uber eats may not deactive account 2.even no reason,but just want to cancel, cancel it, do what i want, why been controlled by the benifit? that is stupid to be control by anytging,but right now i canot always refuse the benefit, such as earn the basic money for food and gasoline, i sometimes feel pressure,but i still to do.
before i canot read my cancellation rate, today i asked some questions, one of them relate to my cancellation rate, the support told me make some change in my account,and after some hours can see the cancellation rate,also need to login off and login in. i tried about 20 min after that conversation end,can see my cancellation rate is 1%,it said 1 cancel ,98 or 97 finish. this rate surprise me, before i thought the rate is the similar like satisfation rate,acceptance rate,which is calculate from deduct, as:totally 100%,if happen 1,then deduct some rate from that,but cancellation rate is calculate by reverse way, which is start from 0%,if happen 1,then the rate will increase(not always, maybe some situation will diffrent)
its strange, i remember i cancelled about 3-4 orders,and among them there are 2 orders combined together,guess caculate as 2 cancellation.