Does your Uber Eats cancellation rate matter? It’s a question that seems to confuse people. Based on my years of experience (I’ve completed thousands of deliveries and have been working on Uber Eats for over 5 years), I’ve concluded that it does not matter. You can cancel orders as often as you like, with the caveat that you only cancel orders before you actually pick up the food.
For a long time, Uber Eats didn’t show you your cancellation rate. That’s not to say they weren’t tracking it, but if they did track it, it was only in the background and wasn’t provided to drivers.
Recently, however, Uber Eats has been testing out a feature where they show you your acceptance rate and cancellation rate. I noticed it recently when I was looking at my profile and could see my acceptance rate and cancellation rate (both of which are low because I’m strategic about the orders I accept). It doesn’t appear that everyone can see this information yet, but I imagine it may roll out to everyone soon.
Uber Eats Cancellation Rate – How It Works
Your Uber Eats cancellation rate is calculated based on your last 100 delivery requests. To calculate your cancellation rate, Uber looks at the number of deliveries you’ve canceled over your last 100 accepted requests.
For example, if you’ve canceled 20 orders out of your last 100 requests, that means your cancellation rate is 20%.
Uber vaguely claims that your cancellation rate matters, although they don’t provide any specifics about how high your cancellation rate can be before you risk deactivation. Instead, they simply provide a generic statement that canceling orders slows things down and forces customers to wait for their food. This is in stark contrast to an app like DoorDash, which makes clear that if your cancellation rate falls too low, you will be subject to deactivation.
My cancellation rate on Uber Eats is always fairly high – typically in the 20% range. That’s because I’ll often drop Uber Eats orders if they don’t work for me or if the wait is excessive. In the next section, I’ll explain why your Uber Eats cancellation rate does not matter.
Your Cancellation Rate Does Not Matter
Your cancellation rate on Uber Eats does not matter. After you accept an order, you are free to cancel them as much as you want. I’ve done this for years and have never encountered an issue.
There is one important caveat, however. Never cancel an order after you’ve picked up the food and marked that you’re on the way to the customer.
The reason you don’t want to do this is that if you do, Uber Eats or the restaurant loses money. If you cancel an order after you’ve picked it up, you end up keeping the food and no one else can deliver the order. But if you cancel an order before you’ve picked it up, it’ll get sent to another driver who can complete the order.
In other words, no one is harmed if you cancel an order before you pick it up. But if you cancel after you’ve picked up the food, someone is losing money. I am certain that if you cancel orders after you’ve picked up the food, Uber Eats will eventually deactivate you.
Generally, your best bet, if you want to cancel an Uber Eats delivery, is to cancel it as soon as you know you don’t want to do it.
Why Would You Want To Cancel An Uber Eats Order?
There are a few reasons why you might want to cancel an order after you accept it. The most common is when you accidentally accept a delivery request. It’s easy to accidentally accept a delivery request, so when that happens, you’ll want to cancel the order if it’s not one you want to complete.
Another reason is if you arrive at the restaurant and find it’s a long wait for your food. Sometimes, it’s better to cut your losses and move on to a better order, rather than wait for an order to finish.
Finally, you might also cancel an order because it’s not going in an ideal direction. I multi-app regularly, which means I do deliveries from all three of the major delivery companies at the same time (DoorDash, Uber Eats, and Grubhub). If you’re multi-apping, you might get an order from Uber Eats, then realize that you have orders from DoorDash or Grubhub going in opposite directions. In those situations, it might make sense to cancel an Uber Eats order you already accepted to focus on other orders that work better for you.
Your Uber Eats cancellation rate does not matter. So long as you cancel orders before you pick up the food, you shouldn’t have any problems.
Of course, if you’re going to cancel an order, try to do it as soon as possible. It’s better to give Uber Eats plenty of time to find a new driver, rather than holding onto an order for a while that you know you don’t want to complete.
Fei Cai says
My uber eats acceptance rate is 24% right now, when that was about 37%,i thought my acceptance rate is low, i am select order:low price,some restarunt have argued, some area not easy park,etc. i speculate most person will have higher acceptance rate than me,from my observe some chinese guy or other race/country guy’s delivery+earn money,some chinese guy told me or i have read some online info from chinese guy that they earn about $300 per day from doing dasher or other delivery app job,and they may drive over 3000 mile per month. i thought you may accept as much order as you can to earn more money. however, right now i found your acceptance rate is 13%, which is even less than mine right now, i am some surprise,oh,someone else donot accept as much order as they can.maybe you are white or black guy, more causual to earn money than some chinese guy. i am sensible and think of your low acceptance rate,compare.
You said the cancellation rate does not matter,you did many years,it around 20%, i donot agree, even guess you in purposely to misleading others,may be your account is a deactive account already,but you screenshot the rate to mislead others, trap others. i talk with uber eats support many times, they told me that too many cancel affect cancellation rate ,will result in deactive. So i guess there might be some cancellation rate value cause the deactive.
i have read from google the satisfaction rate below 75% will result in deactive or not receive order,i asked this with uber eats support,repplied this is correct. But for my own experience, my satisfaction rate has dropped to 73% one day, and the same day then up to 75%, it doesnot deactive. i guess the reason maybe: 1.drop to 73% and up to 75% happen in the same day, the time between is not too long.the system may need some time to reaction, but it havenot time to reaction when 73% then the rate up to 75%. 2.maybe for the date close to christmas day,uber eats needs more driver,then the standard is not so strict. 3.the rate depend on diffrent account is diffrent,my account’s satisfaction rate may can below 75%.
Although i donot know how many cancellation rate will cause deaction, but it does matter,and sounds very important,from i get from uber eats support. maybe someone else’s cancellation rate come to 22%,the account deactive, will you take responsible ?
if i follow you,i will be controlled by your mind, i donot trust you, i even guess your rate may be cause deactive.
You said donot cancel the picked order, because cancel the picked order will make restarunt loose money,the customer delay time,and will result in driver’s account deactive. i donot agree either, that sounds like your guess, do you asked uber eats? although i know some restarunt suspicious driver will cancel order after pick up but not click on confirm pick up, maybe they use some way to cheat the food, and a lot of restarunt require me to confirm pick up order then can pick the food , i am very very hate that, that is like the restarunt control me, force me to confirm, i told them many times, i pick food,i confirm pick,i deliver, that’s all by my own decision,not forced by others, sometimes this will cause arguement. it seems somerestarunts donot trust driver,but i think i can use my account to earn over $1000(this is general talking,earn this amount need some time,and maybe there happen something cause deactive,but not achieve $1000,but anyway,i want express i can use the account earn more money than the food value ),why some restarunt would assume me will use the cheat way to get that maybe only $10?and the taste maybe bad.i know the rent for a dasher account is around $50-$100/week,i rent several dasher accounts before,that time i donot have ssn,althrough i violate their company rule,but i donot cheat,i told them many many time about rent and buy acount,even when talked to their supervisor, my rented and bought dasher account both deactive, i can violate the rule,but i am honest.but talk back, i am honest, i donot use this kind of cheat way to get the food.
Refer to your opinion that donot cancel the picked order,i think :1.if there exist some reason to cancel ,then just cancel, maybe send back the food,uber eats may not deactive account 2.even no reason,but just want to cancel, cancel it, do what i want, why been controlled by the benifit? that is stupid to be control by anytging,but right now i canot always refuse the benefit, such as earn the basic money for food and gasoline, i sometimes feel pressure,but i still to do.
before i canot read my cancellation rate, today i asked some questions, one of them relate to my cancellation rate, the support told me make some change in my account,and after some hours can see the cancellation rate,also need to login off and login in. i tried about 20 min after that conversation end,can see my cancellation rate is 1%,it said 1 cancel ,98 or 97 finish. this rate surprise me, before i thought the rate is the similar like satisfation rate,acceptance rate,which is calculate from deduct, as:totally 100%,if happen 1,then deduct some rate from that,but cancellation rate is calculate by reverse way, which is start from 0%,if happen 1,then the rate will increase(not always, maybe some situation will diffrent)
its strange, i remember i cancelled about 3-4 orders,and among them there are 2 orders combined together,guess caculate as 2 cancellation.