Your Uber Eats satisfaction rate is one of the most important ratings you receive in Uber Eats. It’s based on the last 100 people to rate your delivery services, either with a thumbs up or a thumbs down. If your satisfaction rate falls too low, you are subject to deactivation.
In this post, we’ll take a look at how the Uber Eats satisfaction rate works and what you can do to keep your rating high.
Uber Eats Satisfaction Rate – How It Works
As mentioned in the introduction of this post, Uber Eats calculates your satisfaction rate by looking at the last 100 delivery ratings you’ve received. Customers can rate their delivery with either a thumbs up or a thumbs down. This is a bit different from DoorDash (which allows customers to rate drivers from 1 to 5 starts) or Grubhub (which doesn’t have customer ratings at all).
Your satisfaction rate is calculated by looking at the last 100 delivery ratings you’ve received. Uber then takes the number of thumbs-down ratings you’ve received and the number of thumbs-up ratings you’ve received to determine your rating. For example, if you had 90 thumbs-up ratings, you’d have a 90% satisfaction rate.
Below is a screenshot of my satisfaction rating. As you can see, of the last 100 delivery ratings I’ve received, 98 gave me a thumbs up and 2 gave me a thumbs up, giving me a satisfaction rating of 98%. For the most part, I tend to maintain a rating between 97% and 99%.
It’s important to note that your satisfaction rate will never be based on your last 100 deliveries since it’s calculated based on customers that rate their delivery. Most customers do not rate their delivery, so there’ll always be a lag between the number of deliveries you complete and your satisfaction rate. I’d estimate fewer than 50% of customers rate their delivery.
You’ll also notice that your satisfaction details include information about merchant ratings. Most merchants don’t rate Uber Eats drivers, so usually, you won’t have any ratings from merchants (or if you do, there’ll be very few of them). As far as I can tell, Uber Eats doesn’t do anything with your merchant ratings.
Why You Need To Maintain A High Satisfaction Rate
You need to maintain a high satisfaction rate to avoid potential deactivation. However, Uber Eats does not provide a specific rating that you have to maintain to avoid deactivation. Instead, they use vague language that “delivery accounts with consistently low ratings may be deactivated after receiving multiple notifications.” The exception is for drivers in California, where Uber Eats says that you have to maintain an 86% satisfaction rate.
The good news with this vague language is that you will receive several warnings from Uber Eats if your rating is low. If you get these warnings, you have to take them seriously and do what you can to raise your ratings (we’ll discuss this in the next sections).
Your best bet is to give yourself a good buffer. My general recommendation is to keep your satisfaction rating at 90% or higher. That way, you have to solid buffer so that if you have a few bad deliveries, you’ll still avoid potential deactivation.
I generally have my satisfaction rating close to 100%, which gives me a lot of cushion if I have a problem with a particular delivery. I find it doesn’t take much for me to maintain a high satisfaction rate.
How To Maintain A High Uber Eats Satisfaction Rate
So how do you maintain a high satisfaction rate? Here’s what you should focus on:
1. Deliver The Food On Time. The best thing you can do to maintain a high rating is to deliver food fast and on-time. This is expected by every customer. If you deliver food quickly, you’ll usually get good ratings. If you’re multi-apping, be mindful that you’re delivering your Uber Eats orders on time or else you risk getting a bad rating.
2. Follow Instructions. Customers will sometimes leave specific delivery instructions, which you need to follow if you want to maintain a high rating. If a customer tells you to leave their order at a specific place, make sure you do that. This can be frustrating when a customer wants you to bring the food to their hotel or apartment door, but if you don’t do that, you risk getting a bad rating. The few times I do get a bad rating are almost always related to this factor – where I don’t bring the food to their door and leave it in the lobby for them instead, even if they asked me to bring it to their door.
3. Check For Drinks. One of the most common things drivers fail to deliver is drinks. The most common scenario is where the restaurant forgets to give you the drink. You should always check the order details to see if a drink is included. Most restaurants simply miss this. The other situation is when you have the drink in your vehicle and forget to bring it out. It’s easy to leave the drink in a cupholder and forget about it. So, pay attention to the drinks (if any) in the order.
4. Avoid Spilling Or Damaging Their Order. Finally, you can maintain good satisfaction ratings by delivering food intact. I deliver food on my bike, so this is the second most common reason I’ll receive a bad rating. If I hit some bumps or just am not too careful, I can sometimes spill their drink or food, which leads to an unhappy customer. If you’re delivering with a bike, make sure you get a good bike delivery bag. With certain orders, you have to be more careful (soups, anything liquid, etc).
Final Thoughts
Maintaining a high Uber Eats satisfaction rate is very important. If you let it dip too low, you risk getting deactivated. Uber Eats will give you some warnings if your rating is falling too low, so you’ll at least be able to take steps to improve your rating.
Fortunately, maintaining a high rating isn’t difficult. Doing the basics is what matters – deliver food on time, avoid spilling orders, follow instructions, and don’t forget to deliver drinks or other items that are often missed by restaurants.
If you do all of these things, you’ll have no problem keeping your rating up.
More Recommended Ebike/Scooters
Check out these other ebikes/scooters I've had the chance to do a review for:
- GEN3 Outcross Bike – The GEN3 Outcross is a solid, affordable fat tire ebike that does a good job of doing what I need it to do. It works great for city riding, giving me a smooth ride in all conditions. It’s works really well as a winter ebike since the fat tires give it good traction over snow and ice. Check out my GEN3 Outcross Review.
- Himiway Escape Bike – The Himiway Escape is an interesting bike for anyone looking for a moped-style ebike. If you’re a gig economy worker, the Himiway Escape is particularly interesting and it’s possible to think of it as an investment, especially if you can opt to do deliveries with the Himiway versus using a car. It’s not cheap, but you can definitely make your money back when you compare the mileage you’ll put on your car versus using an ebike. Check out my Himiway Escape Bike Review.
- Espin Sport Bike – The Espin Sport is a good ebike for someone who is looking for an ebike that feels and rides more like a regular bike. There are many ebikes that are really only bikes in name. In reality, they’re basically electric mopeds. The Espin Sport, by contrast, is a bike you could probably ride without the battery and you’d feel like you’re just riding a regular bike. Check out my Espin Sport Review.
- Varla Eagle One Scooter – The Varla Eagle One is an excellent scooter that can make sense for a lot of people. It can work as a primary mode of transportation. You can use it to work on gig economy apps like DoorDash, Uber Eats, and Grubhub. And it can also be a recreational vehicle if you’d prefer to use it for that. Check out my Varla Eagle One Review.
- Fucare H3 Scooter – The Fucare H3 is a fun scooter and I’ve enjoyed testing it out. For a daily commuter or quick trips or errands, the Fucare H3 is probably the scooter I’ll use. It’s portable and easy to maneuver, so it’s just easier to take on the road when I need it. Check out my Fucare H3 Scooter Review.
More Recommended Investing App Bonuses
For additional investing app bonuses, be sure to check out the ones below:
- M1 Finance ($10) – This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $10 for opening an account. Check out my M1 Finance Referral Bonus – Step-By-Step Guide.
- SoFi Invest ($25) – SoFi Invest is an easy brokerage account bonus that you can earn with just a few minutes of work. Use my SoFi Invest referral link, fund your SoFi Invest brokerage account with $100 and you’ll get $25 of free stock. I also have a step-by-step guide for the SoFi Invest referral bonus.
- Moomoo (5 free stocks) – Moomoo is a free investing app currently offering 5 free stocks (usually worth around $75-$100) if you open an account using a referral link and deposit $2,000. Read my Moomoo referral bonus guide for more information.
- Webull (5 free stocks) – Webull also gives you 5 free stock valued between $3-$3,000 each if you open an account using my referral link. Here’s a guide I wrote about how to earn your free stocks using Webull.
- Robinhood (1 free stock) – Robinhood gives you a free stock valued between $2.50-$225 if you open an account using my referral link.
- Public (1 free stock) - Public gives you a free stock valued between $3-$70 if you open an account using my referral link.
More Recommended Bank Account Bonuses
If you’re looking for more easy bank bonuses, check out the below options. These bonuses are all easy to earn and have no fees or minimum balance requirements to worry about.
- Chime ($100) - Chime is a free bank account that offers a referral bonus if you use a referral link and complete a direct deposit of $200 or more. In practice, any ACH transfer into this account triggers the bonus. This bonus is easy to earn and posts instantly, so you’ll know if you met the requirements as soon as you move money into the account. I wrote a step-by-step guide on how to earn your Chime referral bonus that I recommend you check out.
- Digital Federal Credit Union ($100) – Digital Federal Credit Union (DCU) is a free, nationwide credit union that I recommend to readers for two reasons. First, DCU has a $100 referral bonus if you open a free DCU checking account with a referral link. Second, DCU has a saving account that gives you 6.17% interest on your first $1,000. Check out my in-depth post on how to set this account up.
- Upgrade ($100) – Upgrade is a free checking account that’s currently offering a $100 referral bonus if you open an account and complete three debit card transactions. These bonus terms are easy to meet, so it’s well worth doing this bonus as soon as you can. Importantly, this bonus says that it’s now scheduled to end on January 31, 2023. As long as you get your account opened before January 31st, you should be eligible. Here’s a post I wrote with more details: Upgrade $100 Referral Bonus – Step By Step Directions.
- SoFi Money ($275) – SoFi Money is a free checking account from SoFi. They’re currently offering a $25 referral bonus if you open a SoFi account with a referral link and deposit $10. You can also make an additional $250 as well if you complete a direct deposit. This is a good bank that is also 100% free, so you won’t have to worry about managing this account. Here’s a post I wrote with instructions on how to earn your SoFi Money bonus: SoFi Money Referral Bonus: Step By Step Guide.
- Current ($50) – Current is a free fintech bank that’s offering new users a $50 referral bonus after signing up for an account using a referral link.Current is an easy bonus to earn and also gives you access to three savings accounts that pay you 4% interest on up to $2,000. That means you can put away up to $6,000 earning 4% interest. That’s very good and makes Current an account I recommend to everyone. Check out my step-by-step guide on how to earn your Current Bank bonus.
- Fairwinds Credit Union ($100) – Fairwinds Credit Union is offering a referral bonus for users that sign up using a referral link. Fairwinds has no fees or minimum balance, so this is a particularly easy bonus to earn. Since this is a smaller credit union, my gut instinct tells me this offer won’t be around long, so if you’re in a position to meet the bonus requirements, grab this bonus before it’s gone. Here is my step-by-step guide on how to earn your Fairwinds Credit Union bonus.
- OnJuno ($60) – OnJuno is a fintech/neobank that is currently offering a $10 referral bonus if you open an account using a referral link and make a deposit of $50 or more. You will also get 1000 JCOIN. The 1000 of JCOIN is cryptocurrency. At the time I'm writing this, it'll be worth about $50. Check out my OnJuno referral bonus guide here.
- Varo ($30) – Varo is a free fintech banking app similar to Chime or Current. It’s currently offering a $30 bonus to new users that open a new Varo account with a referral link. The bonus for this bank is very easy to meet, all you need to do is spend $20 within 30 days of opening your Varo account. Check out my step-by-step guide to learn how to earn this bonus.
- Novo Bank ($40) - Novo bank is a free business checking account that’s currently offering a $40 bonus if you open a Novo business checking account using a referral link. In addition to being a good bank bonus, Novo is also a good business checking account. It has no monthly fees or minimum balance requirements and operates a good app and website. Indeed, it’s the business checking account I currently use for this blog. Check out my post on how to easily open a Novo account.
- Albert ($150) – If you can manage to do a real direct deposit, Albert is an easy account you can use to earn a referral bonus. Here’s a review about Albert I wrote. And here’s a step-by-step guide on how to earn your Albert referral bonus.
- Netspend ($20 + 5% Interest Savings Account) – Netspend is a company that provides 5% interest savings accounts. If you sign up using my referral link, you’ll get a $20 signup bonus once you make your first deposit into your Netspend account of $40 or more. That means you get a 5% interest savings account and a free $20 to start! Make sure to check out my in-depth guide on how to set up these accounts.
Kevin is an attorney and the blogger behind Financial Panther, a blog about personal finance, travel hacking, and side hustling using the gig economy. He paid off $87,000 worth of student loans in just 2.5 years by choosing not to live like a big shot lawyer.
Kevin is passionate about earning money using the gig economy and you can see all the ways he makes extra income every month in his side hustle reports.
Kevin is also big on using the latest fintech apps to improve his finances. Some of Kevin's favorite fintech apps include:
- SoFi Money. A really good checking account with absolutely no fees. You'll get a $25 referral bonus if you open a SoFi Money account with a referral link, and an additional $250 if you complete a direct deposit.
- DCU. Digital Federal Credit Union (DCU) is a free, nationwide credit union that I recommend to readers for two reasons. First, DCU has a $100 referral bonus if you open a free DCU checking account with a referral link. Second, DCU has a savings account that gives you 6.17% interest on your first $1,000.
- Novo Bank. Novo bank is a free business checking account that’s currently offering a $40 bonus if you open a Novo business checking account using a referral link. It’s the business checking account I currently use for this blog.
- M1 Finance. This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $10 for opening an account.
- Personal Capital. One of best free apps you can use to monitor your portfolio and track your net worth. This is one of the apps I use to track my financial accounts.
Feel free to send Kevin a message here.
I deliver by bike as well and I have never understood why most bikers Love to use those huge bulky backpacks that to me do not keep the food stable especially the drinks. You’re already carrying them at an angle for most of the ride and then getting on and off the bike is still juggling them around. A lot of people don’t even request the restaurants to cover the lids of drinks with stickers when they have them. And, a lot of bikers don’t even use bags which is actually against policy even though everyone wants to say it isn’t. I carry a bag but I keep it slung from my shoulder at my side and I have a lot more control over it that way. I can only imagine the shape that some customers food arrives in. Also, on a bike, in a major city, I would never carry branded bags or materials. This is a huge advertisement/target…look at me I got food! Come take it from me!