Can DoorDash customers see your picture? The short answer is that DoorDash customers do not see your picture. Indeed, I don’t think DoorDash even requires a picture on your Dasher account. From my experience ordering delivery from DoorDash, the only identifying characteristic that customers see about their Dasher is their name.
In this post, we’ll take a more in-depth look at whether DoorDash customers can see your picture, as well as look at what information customers can see about their Dasher.
Can DoorDash Customers See Your Picture?
DoorDash customers do not see your picture in their DoorDash app. Instead, customers only see their Dasher’s name, typically only their first name.
Here’s a screenshot of a DoorDash order I ordered for my house. As you can see, I was only able to see my Dasher’s first name. The app did not show me their picture or their last name or initial.
This is a good thing for Dasher privacy, as showing more information about the Dasher could risk subjecting the Dasher to harassment or other privacy violations.
What Do Customers See About Their Dasher?
Customers do not see a picture of their Dasher, but what can they see? Here’s exactly what a customer can see about their Dasher when they place their order:
1. Dasher Location
DoorDash tracks your position via GPS and customers can see your location while you are on the delivery. The GPS is precise, so customers will know exactly where you are while you are on their delivery.
That means if you’re multi-apping, be aware that customers can see you. While most customers won’t monitor their Dasher’s location in the DoorDash app, some customers will. That means if they see you sitting around somewhere for a while or going in a different direction from what they expected, they might message you asking you where you are going. This sometimes happens to me when I’m Dashing, as you can see from the video I filmed below.
If you are multi-apping, it’s generally best to make sure your orders are going in the same general direction. That way, if customers are watching you on the app, you’ll still look like you’re heading towards them. You don’t want to take orders where you’re going in the complete opposite direction or else customers that do pay attention might call you out on it.
Finally, once the delivery is marked as completed, customers can no longer see their Dasher’s location.
2. The Dasher’s First Name
I mentioned this previously, but customers can see their Dasher’s first name. However, they don’t see the Dasher’s last name or any initials.
3. Estimated Arrival Time
DoorDash provides an estimated arrival time to customers, so they can get an idea of when their order will arrive. This arrival time will adjust based on the Dasher’s movements.
Things Customers Do Not See About Their Dasher
DoorDash does a surprisingly good job of protecting the Dasher’s privacy. They do this by limiting the type of information provided to the customer. Here are some of the important things customers do not see about their Dasher.
1. Customers Don’t See a Picture of Their Dasher
I already went into detail on this, but customers do not see a picture of their Dasher. I’m not even sure DoorDash requires you to take a picture of yourself anymore for the app.
2. Customer’s Don’t See The Dasher’s Phone Number
Customers can’t see the phone number of their Dasher. While customers can call their Dasher and text them via the app, this is all done via the DoorDash app, and the Dasher’s phone number is hidden. When a Dasher calls a customer, it displays the DoorDash number on their caller ID. Similarly, if a customer calls the Dasher, the Dasher will see a DoorDash number.
One important thing to be aware of is not to fall for a DoorDash scam. One common scam that Dashers can fall for is when a customer places an order, then calls the Dasher pretending to be from DoorDash. The scammer will then convince the Dasher to provide their login information or provide a two-factor authentication code. This scam works because phone calls between customers and Dashers will show the DoorDash caller ID. Remember that DoorDash will never ask you to provide a two-factor authentication code or ask you for your login information.
3. Customers Don’t See The Dasher’s Vehicle Information
Apps like Uber Eats show customers what vehicle the delivery person is using, but DoorDash doesn’t provide the vehicle information. Instead, you’ll simply see a generic picture of a car. I’m not sure what it looks like if the Dasher is on a bike, but I suspect that it’ll show a bike icon (and if the Dasher is walking, it’ll show a walking icon).
If you’re driving for DoorDash, you’ll still need to provide your vehicle information, including make and model, but this information isn’t shown to the customer.
DoorDash does a pretty good job of protecting Dasher privacy. Customers do not see a picture of their Dasher and will only see their first name and an icon showing whether they are driving, biking, or walking. This is different from Uber Eats, which generally shows customers a picture of their delivery driver, as well as the make and model of their car.
In short, if you’re delivering for DoorDash, customers will only know your name and your location. They won’t see your picture.