Getting the wrong DoorDash order can be a frustrating experience. If this happens to you and you have the wrong DoorDash order (or you have items missing from your order), don’t worry too much about it. You can report it to DoorDash and get a refund or a credit for some or all of your meal.
In this post, we’ll look at how to deal with a wrong DoorDash order, what you should and shouldn’t do about it, and go over some tips and tricks to avoid getting the wrong order in the first place.
Reporting Wrong DoorDash Orders
If you get the wrong DoorDash order or are missing items in your order, you should report this to DoorDash immediately. The process to report a wrong order is straightforward. You’ll do the following:
- Go to the order in your DoorDash app.
- Tap the “Help” button in the top right corner.
- Under “Order Issues,” select the option indicating you received the wrong order. If you’re only missing a few items, you’ll select that you are missing items. And if the order wasn’t made correctly, you’ll select that the items were made incorrectly.
- After you’ve selected your issue, follow the prompts on the screen.
Once you go through the above steps, DoorDash will either issue you a refund for your order or give you a credit. This usually happens immediately or within a few hours at most. If it’s just a few items that are missing, you’ll receive a refund for the missing items. If there are larger issues (such as you received the wrong order) you’ll likely receive a full refund.
If you still have issues that haven’t been addressed, contact DoorDash support and they’ll be able to give you further assistance. For additional information, you can check out the DoorDash directions on how to report missing items or a wrong order.
What You Shouldn’t Do About Wrong DoorDash Orders
When you’re missing items in your DoorDash order, it can be tempting to be mad at your Dasher for messing up your order. While sometimes it can be the Dasher’s fault, it’s not always the case.
So, at the outset, don’t immediately take your frustrations out on your Dasher. Most restaurants seal items in a bag before handing the order to the delivery person, so even if your order is wrong, your delivery person might have had no way to confirm the order was correct.
Your order could also be wrong do to an honest mistake. Dasher’s often have multiple orders to deliver at once and with so much going, Dasher’s can sometimes mix up orders. It happens to the best of us and it’s not malicious. It’s just an accident. We all make mistakes.
The second thing you shouldn’t do is contact your Dasher after the order is delivered to complain that you got the wrong order. The fact is, once your order is delivered, your Dasher can’t do much about it. Instead, contact DoorDash with your issues. The exception is if you notice right away that you received the wrong order. If the Dasher accidentally gave you the wrong order, they can probably come back to you and make sure you get the right one. But even then, they might not be able to.
Finally, don’t contact the restaurant either about your wrong DoorDash order. Again, your issue shouldn’t be with the restaurant or with the Dasher. You placed your order with DoorDash, so they are the ones that can handle the issue.
In short, when you have an issue with a wrong DoorDash order, don’t contact your delivery person or the restaurant. Contact DoorDash instead. You’ll get a refund, so it won’t be a big deal.
How To Avoid Wrong DoorDash Orders
There are a few things you can do to minimize wrong orders. The first thing is to avoid asking for extra items in the notes section of your delivery. Some customers will do this, but Dashers don’t see your order notes until after they’ve picked up the order. If you ask for extra food or sauce or something else in those notes, you likely won’t get them. It’ll be your fault, not the restaurant or Dasher’s fault.
Second, consider not ordering drinks. In my experience, drinks are the most commonly missed item because they’re usually added to the order by the restaurant at the very end. This makes it easy for the restaurant to forget to hand the drink to the Dasher. Many Dashers also don’t pay attention to the items in the order, so they forget to ask for the drink too.
Those are really the only two things you can do to try to minimize wrong orders. If you stick to normal menu items and avoid customizing your order or making special requests, you’ll have a better shot of receiving the correct order.
It can be frustrating when you place a DoorDash order and find that it’s wrong. Fortunately, DoorDash makes it easy to get a refund. Don’t let a small like getting a wrong order ruin your dining experience. Get your refund, then try again another time.