Getting the wrong DoorDash order can be a frustrating experience. If this happens to you and you have the wrong DoorDash order (or you have items missing from your order), don’t worry too much about it. You can report it to DoorDash and get a refund or a credit for some or all of your order.
In this post, we’ll look at how to deal with a wrong DoorDash order, what you should and shouldn’t do about it, and discuss some tips and tricks to avoid getting the wrong order in the first place. For Dashers, we’ll also briefly look at DoorDash wrong order violations and what they are.
Reporting Wrong DoorDash Orders
If you get the wrong DoorDash order or are missing items in your order, you should report this to DoorDash immediately. The process of reporting a wrong order to DoorDash is straightforward. You’ll do the following:
- Go to the order in your DoorDash app.
- Tap the “Help” button in the top right corner.
- Under “Order Issues,” select the option indicating you received the wrong order. If you’re only missing a few items, you’ll select that you are missing items. And if the order wasn’t made correctly, you’ll select that the items were made incorrectly.
- After you’ve selected your issue, follow the prompts on the screen.
Once you go through the above steps, DoorDash will either issue you a refund for your order or give you a credit. This usually happens immediately or within a few hours at most. If it’s just a few items that are missing, you’ll receive a refund for the missing items. If there are larger issues (such as you received the wrong order) you’ll likely receive a full refund.
And if you still have issues that haven’t been addressed, contact DoorDash support and they’ll be able to give you further assistance. For additional information, you can check out the DoorDash directions on how to report missing items or a wrong order.
What You Shouldn’t Do About Wrong DoorDash Orders
When you’re missing items in your DoorDash order, it can be tempting to be upset at your Dasher for delivering the wrong order to you. While it sometimes can be the Dasher’s fault that your order is wrong, the vast majority of the time, the issue isn’t with the Dasher, but rather with the restaurant.
So, at the outset, don’t immediately take your frustrations out on your Dasher. Most restaurants seal items in a bag before handing the order to the delivery person, so even if your order is wrong, your delivery person might have had no way to confirm the order was correct other than by taking the restaurant’s word on it.
Your order could also be wrong due to an honest mistake. Dashers often have to deliver multiple orders at the same time and with so much going on, Dashers can sometimes mix up orders. It can happen to the best of us. Understand that it’s probably an accident and that we all make mistakes.
The second thing you shouldn’t do is contact your Dasher after the order is delivered to complain that your order is wrong or is missing items. The fact is, once your order is delivered, your Dasher can’t do much about it. Instead, contact DoorDash with your issues. The exception is if you notice right away that you received someone else’s order. If the Dasher accidentally gave you someone else’s order, they can probably come back to you and make sure you get the right one. But even then, they might not be able to.
Finally, don’t contact the restaurant about your wrong DoorDash order either. Again, your issue shouldn’t be with the restaurant or with the Dasher. You placed your order with DoorDash, so they are the ones that can handle the issue.
In short, when you have an issue with a wrong DoorDash order, don’t contact your delivery person or the restaurant. Contact DoorDash instead. You’ll get a refund or receive DoorDash credits, so it won’t be a big deal.
How To Avoid Wrong DoorDash Orders
There are a few things you can do to minimize wrong orders. The first thing you can do is to avoid asking for extra items in the notes section of your delivery. Some customers will do this thinking they can get some extra stuff, but Dashers don’t see your order notes until after they’ve picked up the order. If you ask for extra food or sauce in the delivery notes, for example, your Dasher isn’t going to see them until they’ve already left the restaurant.
The second thing you can do is consider not ordering drinks. In my experience, drinks are the most commonly missed item by both restaurants and Dashers because restaurants usually add drinks at the end. This makes it easy for the restaurant to forget to hand the drink to the Dasher. Many Dashers also don’t pay attention to the items in the order, so they forget to ask for the drink too.
Finally, whenever you place a DoorDash order, you should always use a credit card, if possible. This is because credit cards come with more consumer protections. If you end up having an issue with your order and DoorDash won’t address it, you can at least file a claim with your credit card company and likely get the order refunded by the bank.
Those are the main things you can do to avoid getting wrong orders and to protect yourself in the event you do get a wrong order. If you stick to normal menu items and avoid customizing your order or making special requests, you’ll have a better shot of receiving an order without any issues.
DoorDash Wrong Order Contract Violations
If you’re a DoorDash Dasher and deliver the wrong order to a customer, you can get a contract violation from DoorDash. DoorDash states that a wrong order violation only applies if you deliver an entirely wrong order to a customer. It does not apply to an order missing items or having incorrect items.
Getting one contract violation won’t lead to deactivation, but if you get too many contract violations, you can be subject to deactivation, so it’s important to be careful when you’re handling multiple orders. I had a situation once where I was delivering multiple orders and dropped off the wrong order to the first customer.
Fortunately, it was a leave-at-door order and I noticed my mistake before I dropped off my second order, so I was able to turn around and switch the order to the correct one. It could have been a horrible mistake though. Here’s a YouTube short of me making this mistake, but also fixing it before the customer noticed.
If you’re handling multiple orders, my best advice is to carefully look at the name on the order and make sure you’re delivering the correct one. It’s a simple step that can save you from making a huge mistake.
Final Thoughts
It can be frustrating when you place a DoorDash order and find that it’s wrong. Fortunately, DoorDash makes it easy to get a refund.
My advice – don’t let a small thing like getting the wrong order ruin your dining experience. Get your refund, then try ordering again another time.
This post may contain affiliate links. Financial Panther has partnered with AwardWallet and CardRatings for our coverage of credit card products. Financial Panther, AwardWallet, and CardRatings may receive a commission from card issuers. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact on how and where card products appear on the site. The site does not include all card companies, or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
More Recommended Ebike/Scooters
Check out these other ebikes and scooters I've reviewed:
- Urban Arrow Ebike – Last year, I made one of the largest purchases I’ve ever made – I bought a $9,000 electric cargo bike from Urban Arrow. In my Urban Arrow review, I will discuss what it is and why I decided to buy this bike, as well as discuss how impactful a bike like this can be on your journey to financial independence.
- Troxus Explorer Step-Thru Ebike – The Troxus Explorer Step-Thru is a fat-tire ebike that I’ve had the pleasure of riding for a while now. It has amazing power, great looks, and awesome range. If you’re looking for a great fat-tire ebike that offers a lot for the price, the Troxus Explorer Step-Thru is definitely one for you to consider. Check out my Troxus Explorer Step-Thru Review.
- Hovsco HovBeta Ebike – The HovBeta is a folding ebike with great specs and a lot of interesting features, and importantly, it’s sold at a good price point. I’ve had a blast commuting with it and using it to do deliveries with DoorDash, Uber Eats, and Grubhub. Check out my Hovsco HovBeta Ebike Review.
- Vanpowers Manidae Ebike – The Vanpowers Manidae is a fat tire ebike that I’ve been riding as my primary winter commuting bike and have also been using it to do food delivery with apps like DoorDash, Uber Eats, and Grubhub. After clocking in a decent number of miles with this ebike, I wanted to write a post sharing what my experience with the Vanpowers Manidae ebike has been like. Check out my Vanpowers Manidae Review.
- Sohamo S3 Step-Thru Folding EBike Review – A Great Value Folding Ebike – The Sohamo S3 Step-Thru Folding Ebike is an entry-level folding ebike that offers a lot of value for the price point. I’ve been riding the Sohamo S3 for a while now, putting the bike through its paces, and I have to say, this bike has exceeded all of my expectations. Check out my Sohamo Review.
- KBO Flip Ebike – The KBO Flip is an excellent bike. I’ve had a great time riding it and think it’s a versatile bike that can be used for a lot of purposes and can fit a variety of lifestyles. It’s worked out great for me as a general commuter bike and as a food delivery bike. Check out my KBO Flip Review.
- Hiboy P7 Commuter Ebike – The Hiboy P7 is an excellent electric commuter bike that’s offered at an affordable price point. The range and speed of this bike are both very good, so you won’t have any trouble getting anywhere you need to go with it. As a food delivery vehicle, this is also good – with how much range it offers, you’ll be able to work all day on a single charge. Check out my Hiboy P7 Commuter Electric Bike Review.
- Himiway Escape Ebike – The Himiway Escape is an interesting bike for anyone looking for a moped-style ebike. If you’re a gig economy worker, the Himiway Escape is particularly interesting and it’s possible to think of it as an investment, especially if you can opt to do deliveries with the Himiway versus using a car. It’s not cheap, but you can definitely make your money back when you compare the mileage you’ll put on your car versus using an ebike. Check out my Himiway Escape Bike Review.
- Espin Sport Ebike – The Espin Sport is a good ebike for someone who is looking for an ebike that feels and rides more like a regular bike. There are many ebikes that are really only bikes in name. In reality, they’re basically electric mopeds. The Espin Sport, by contrast, is a bike you could probably ride without the battery and you’d feel like you’re just riding a regular bike. Check out my Espin Sport Review.
- Varla Eagle One Scooter – The Varla Eagle One is an excellent scooter that can make sense for a lot of people. It can work as a primary mode of transportation. You can use it to work on gig economy apps like DoorDash, Uber Eats, and Grubhub. And it can also be a recreational vehicle if you’d prefer to use it for that. Check out my Varla Eagle One Review.
- Varla Falcon Scooter – The Varla Falcon is an excellent scooter that offers a good amount of power at a lower price point compared to more powerful scooters. It’s not exactly an entry-level scooter, nor is it a high-powered scooter. I think it fits somewhere in-between those two categories – an intermediate scooter if I had to give it a category. Check out my Varla Falcon Review.
- Hiboy S2 Scooter – The Hiboy S2 is an excellent entry-level commuter scooter that's perfect for someone looking to save some money in transportation costs and improve their commute. Check out my Hiboy S2 Review.
- Hiboy S2R Scooter – The Hiboy S2R is one of the more interesting electric scooters I’ve been able to test out. It’s not a high-powered scooter, but for an everyday transport option, it’s very useful, especially given some of the unique features that it has. Indeed, for the price, the Hiboy S2R might be the best value scooter I’ve used. Check out my Hiboy S2R Review.
- Fucare H3 Scooter – The Fucare H3 is a fun scooter and I’ve enjoyed testing it out. For a daily commuter or quick trips or errands, the Fucare H3 is probably the scooter I’ll use. It’s portable and easy to maneuver, so it’s just easier to take on the road when I need it. Check out my Fucare H3 Scooter Review.
More Recommended Investing App Bonuses
For additional investing app bonuses, be sure to check out the ones below:
- M1 Finance ($100) – This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $100 for opening an account. Check out my M1 Finance Referral Bonus – Step-By-Step Guide.
- SoFi Invest ($25) – SoFi Invest is an easy brokerage account bonus that you can earn with just a few minutes of work. Use my SoFi Invest referral link, fund your SoFi Invest brokerage account with just $10 and you’ll get $25 of free stock. I also have a step-by-step guide for the SoFi Invest referral bonus.
- Webull (20 free stock shares) – Webull's current promotion gives you 20 free shares valued between $3-$3,000 each if you open an account using my referral link. Here’s a guide I wrote about how to earn your free shares using Webull.
- Moomoo (15 free stocks) – Moomoo is a free investing app currently offering 2 different referral bonuses if you open an account using a referral link. Read my Moomoo referral bonus guide for more information.
- Robinhood (1 free stock) – Robinhood gives you a free stock valued between $2.50-$225 if you open an account using my referral link.
- Public (1 free stock) - Public gives you a free stock valued between $3-$70 if you open an account using my referral link.
More Recommended Bank Account Bonuses
If you’re looking for more easy bank bonuses, check out the below options. These bonuses are all easy to earn and have no fees or minimum balance requirements to worry about.
- Upgrade ($200) – Upgrade is a free checking account that’s currently offering a $200 referral bonus if you open an account and complete a direct deposit. These bonus terms are easy to meet, so it’s well worth doing this bonus as soon as you can. Here’s a post I wrote with more details: Upgrade $200 Referral Bonus – Step By Step Directions.
- Ally Bank ($100) – Of all the banks out there, Ally is, without a doubt, my favorite. At the moment, Ally is offering $100 to customers who open an eligible Ally account and meet the requirements. Here are the step-by-step directions to earn your Ally Bank referral bonus.
- Fairwinds Credit Union ($175) – Fairwinds Credit Union is offering a referral bonus for users that sign up using a referral link. Fairwinds has no fees or minimum balance, so this is a particularly easy bonus to earn. Since this is a smaller credit union, my gut instinct tells me this offer won’t be around long, so if you’re in a position to meet the bonus requirements, grab this bonus before it’s gone. Here is my step-by-step guide on how to earn your Fairwinds Credit Union bonus.
- Chime ($100) - Chime is a free bank account that offers a referral bonus if you use a referral link and complete a direct deposit of $200 or more. In practice, any ACH transfer into this account triggers the bonus. This bonus is easy to earn and posts instantly, so you’ll know if you met the requirements as soon as you move money into the account. I wrote a step-by-step guide on how to earn your Chime referral bonus that I recommend you check out.
- US Bank Business ($900) – This is a fairly easy bank bonus to earn, since there are no direct deposit requirements. In addition, you can open the Silver Business Checking account, which comes with no monthly fees. Check out how to earn this big bonus here.
- GO2Bank ($50) - GO2Bank is an easy bank bonus that I recommend people take advantage of if they have an easy way of meeting the direct deposit requirement. I like that it’s easy to open the account and that the bonus pays out quickly. Check out my step-by-step guide on how to earn your GO2Bank $50 referral bonus.
- Current ($50) – Current is a free fintech bank that’s offering new users a $50 referral bonus after signing up for an account using a referral link. Current is an easy bonus to earn and also gives you access to three savings accounts that pay you 4% interest on up to $2,000. That means you can put away up to $6,000 earning 4% interest. That’s very good and makes Current an account I recommend to everyone. Check out my step-by-step guide on how to earn your Current Bank bonus.
- Novo Bank ($40) - Novo bank is a free business checking account that’s currently offering a $40 bonus if you open a Novo business checking account using a referral link. In addition to being a good bank bonus, Novo is also a good business checking account. It has no monthly fees or minimum balance requirements and operates a good app and website. Indeed, it’s the business checking account I currently use for this blog. Check out my post on how to easily open a Novo account.
- Varo ($25) – Varo is a free fintech banking app similar to Chime or Current. It’s currently offering a $25 bonus to new users that open a new Varo account with a referral link. The bonus for this bank is very easy to meet, all you need to do is spend $20 within 30 days of opening your Varo account. Check out my step-by-step guide to learn how to earn this bonus.
Kevin is an attorney and the blogger behind Financial Panther, a blog about personal finance, travel hacking, and side hustling using the gig economy. He paid off $87,000 worth of student loans in just 2.5 years by choosing not to live like a big shot lawyer.
Kevin is passionate about earning money using the gig economy and you can see all the ways he makes extra income every month in his side hustle reports.
Kevin is also big on using the latest fintech apps to improve his finances. Some of Kevin's favorite fintech apps include:
- SoFi Money. A really good checking account with absolutely no fees. You'll get a $25 referral bonus if you open a SoFi Money account with a referral link, and an additional $300 if you complete a direct deposit.
- 5% Savings Accounts. I'm currently getting 5.24% interest on my savings through a company called Raisin. Opening a Raisin account takes minutes to complete, it's free, and all of your funds are FDIC-insured. I explain how it works, why I'm now using it to store my emergency fund and any other cash savings I have, and why I recommend everyone check it out in this review.
- US Bank Business. US Bank is currently offering new business customers a $900 signup bonus after opening a new account and meeting certain requirements.
- M1 Finance. This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $100 for opening an account.
- Empower. One of best free apps you can use to monitor your portfolio and track your net worth. This is one of the apps I use to track my financial accounts.
Feel free to send Kevin a message here.
I’m going through placing an order and not receiving it and even givin the photo of delivery and is not my home . There’s proof of it not being delivered to me and I still get rejected on a refund. Feel like I’ve been robbed for my money . And the proof of wrong delivery is there and was provided by doordash themselves yet with the “Review” they don’t consider the fact of proof?
This is not the case for me. Just placed a 50 dollar lunch order on DoorDash and got someone else’s order. Phoned their support twice and was told that DoorDash do not refund or offer credits even they know it is their fault. All I got was sorry
I’d file a chargeback on your card then. That’ll solve the issue.
Yea that’s happened to me the first time I had an incident. This time a dasher brought me a cheeseburger when I ordered a smoothie. He showed me the order number and the pick up number and they were off by 2 digits. He refused to take it back held it up and took a picture. I called immediately to notify them amen I was refunded