Getting the wrong DoorDash order can be a frustrating experience. If this happens to you and you have the wrong DoorDash order (or you have items missing from your order), don’t worry too much about it. You can report it to DoorDash and get a refund or a credit for some or all of your order.
In this post, we’ll look at how to deal with a wrong DoorDash order, what you should and shouldn’t do about it, and discuss some tips and tricks to avoid getting the wrong order in the first place.
Reporting Wrong DoorDash Orders
If you get the wrong DoorDash order or are missing items in your order, you should report this to DoorDash immediately. The process of reporting a wrong order to DoorDash is straightforward. You’ll do the following:
- Go to the order in your DoorDash app.
- Tap the “Help” button in the top right corner.
- Under “Order Issues,” select the option indicating you received the wrong order. If you’re only missing a few items, you’ll select that you are missing items. And if the order wasn’t made correctly, you’ll select that the items were made incorrectly.
- After you’ve selected your issue, follow the prompts on the screen.
Once you go through the above steps, DoorDash will either issue you a refund for your order or give you a credit. This usually happens immediately or within a few hours at most. If it’s just a few items that are missing, you’ll receive a refund for the missing items. If there are larger issues (such as you received the wrong order) you’ll likely receive a full refund.
If you still have issues that haven’t been addressed, contact DoorDash support and they’ll be able to give you further assistance. For additional information, you can check out the DoorDash directions on how to report missing items or a wrong order.
What You Shouldn’t Do About Wrong DoorDash Orders
When you’re missing items in your DoorDash order, it can be tempting to be upset at your Dasher for delivering the wrong order to you. While it sometimes can be the Dasher’s fault that your order is wrong, the vast majority of the time, the issue isn’t with the Dasher, but rather with the restaurant.
So, at the outset, don’t immediately take your frustrations out on your Dasher. Most restaurants seal items in a bag before handing the order to the delivery person, so even if your order is wrong, your delivery person might have had no way to confirm the order was correct other than by taking the restaurant’s word on it.
Your order could also be wrong due to an honest mistake. Dashers often have to deliver multiple orders at the same time and with so much going on, Dashers can sometimes mix up orders. It can happen to the best of us. Understand that it’s probably an accident and that we all make mistakes.
The second thing you shouldn’t do is contact your Dasher after the order is delivered to complain that your order is wrong or is missing items. The fact is, once your order is delivered, your Dasher can’t do much about it. Instead, contact DoorDash with your issues. The exception is if you notice right away that you received someone else’s order. If the Dasher accidentally gave you someone else’s order, they can probably come back to you and make sure you get the right one. But even then, they might not be able to.
Finally, don’t contact the restaurant about your wrong DoorDash order either. Again, your issue shouldn’t be with the restaurant or with the Dasher. You placed your order with DoorDash, so they are the ones that can handle the issue.
In short, when you have an issue with a wrong DoorDash order, don’t contact your delivery person or the restaurant. Contact DoorDash instead. You’ll get a refund or receive DoorDash credits, so it won’t be a big deal.
How To Avoid Wrong DoorDash Orders
There are a few things you can do to minimize wrong orders. The first thing you can do is to avoid asking for extra items in the notes section of your delivery. Some customers will do this thinking they can get some extra stuff, but Dashers don’t see your order notes until after they’ve picked up the order. If you ask for extra food or sauce in the delivery notes, for example, your Dasher isn’t going to see them until they’ve already left the restaurant.
The second thing you can do is to consider not ordering drinks. In my experience, drinks are the most commonly missed item by restaurants and Dashers because they’re usually added to the order by the restaurant at the very end. This makes it easy for the restaurant to forget to hand the drink to the Dasher. Many Dashers also don’t pay attention to the items in the order, so they forget to ask for the drink too.
Finally, whenever you place a DoorDash order, you should always use a credit card, if possible. This is because credit cards come with more consumer protections. If you end up having an issue with your order and DoorDash won’t address it, you can at least file a claim with your credit card company and likely get the order refunded by the bank.
Those are the main things you can do to avoid getting wrong orders and to protect yourself in the event you do get a wrong order. If you stick to normal menu items and avoid customizing your order or making special requests, you’ll have a better shot of receiving an order without any issues.
It can be frustrating when you place a DoorDash order and find that it’s wrong. Fortunately, DoorDash makes it easy to get a refund.
My advice – don’t let a small thing like getting the wrong order ruin your dining experience. Get your refund, then try ordering again another time.